Fix-it 24/7 Plumbing, Heating, Air & Electric

Casey V.

If I could give 0 stars I would. You rescheduled and cancelled 3 separate appointments within 4 days stating another ""emergency"" came up each time. On the 3rd cancellation we decided to take our business elsewhere.

Amy C.

Called to make an appointment for an electrician, was given a window 10-2:00pm and a promise the electrician would call 45 minutes prior to arrival. No call, and the electrician didn't show up. When I called the Fix-it 24/7 number the voicemail is full. Not a great business model. I finally got an answering service and was promised someone would call me back asap and that never happened.

Carmen O.

Most amazing experience with the most outstanding people.
My initial request was for an AC and furnace cleaning. The AC report was great, I was very relieved to know that my AC unit is in good condition and wasn't going to break down any time soon. The young man than cleaned the furnace. The furnace report was bad. The previous owner of my house installed the furnace with a lick and a promise. But Fix It 24/7 came to the rescue! I wound up having to buy a new furnace, which is better than breathing in carbon monoxide. Fix It 24/7 did an outstanding job and the installers, Ronald and Alfredo, were top notch. Their work and service is superior than any other company I've done business with. I am beyond satisfied. I HIGHLY recommend Fix It 24/7 for any HVAC or plumbing need. Fix It 24/7 is the best in every way!!!

Miles W.

I had a service tech that was a new guy I was not ok with his diagnosis
I paid 39.00 for a trip charge Brian called me the same day and he sent a refund of my 39.00 and offered to clean my A/C for free next year nobody is perfect hot very hot days this year , I may take him up on the free service next year and they are a-ok with me no harm no fowl .

Robin B.

I had scheduled the a/c maintenance as advertised by T. Martino back in May. They were 2-3 weeks out. Then I was bumped another month as my appointment date was nearing (maintenance was not as important as replacement - ok I understand). My July 6 appointment day came and went. No call/no show. Very disappointing. I had them perform main drain cleaning in May which went well.

Robert H.

We made a reservation to have them come out and give us a a/c check up in May. They called us and said they had to reschedule us to June 26th between 1 and 4 due to all the a/c installs and repairs they had, but they put us on their Priority list.

Well, it's today and it's 3:45... no repairman. I call and the young lady on the phone informs me that I'm scheduled for the next Friday, the 29th. I kindly told her that next Friday was July 3rd. I was put on hold, then she came back on the phone and started to give me a speech about how she was sorry we weren't called, but they are servicing a/c outages or installs first. She did say we were on the Priority list.

I asked if they could give me a date... same speech. I told her to take me off the list, I would find a company that's dependable and will show up when they say they will.

Jeff B.

I have seen adds on TV, youtube constantly for the last couple of weeks advertising a $39.00 Furnace tune up. I called to get one of these and guess what... It is NOT available now. Someone is playing games and it is Fix-It 24/7. They wanted to swap me out for a $139.00 Furnace tune-up.. bait and switch... (or I could wait an unspecified time for the $39.00 Furnace tune up to be available again).. BS really!... If they will not honer the advertised option what else will they Lie about. You have to ask your self even --is Tom Martino aware of this... are the rest of the things Tom Martion puts his name on just as big of a lie?

Best Regards,
Tired of the false advertising and being lied too.

Denver Colorado

Lyle T.

Home a/c needed recharge. Was quoted $1156 to charge it. When I said no, I was immediately offered a half price deal for $578. I declined and called another shop who responded quickly and charged it for $178.75.

Laura C.

This company is incompetent and highly unprofessional. We had an electrician scheduled to come out only for them to cancel that appointment and make one a week later. Then the guy doesn't show up for his appointment time and turns up 5 hours late. Once he showed up, he decided it was too much work to do what he was sent out to do, and decided to leave and reschedule again. It's been two weeks and nothing has been done. We called to talk to someone and they're just as careless and lazy with no clue on when they'd be able to complete the services they were hired to perform. I'm not sure if I even want people this clueless to upgrade my electrical panel as I'm sure it would be shoddy, subpar work at this point. I would highly avoid these people unless you want an endless headache and to waste your time and money.

Scott S.

I had a leaking valve which provided water to my Evap Cooler in the summer. I asked the Evap manufacturer to come fix it since they installed but, was told this was a Plumbing issue and they don't do plumbing.
So, with Tom M.'s recommendation and on line I decided to call Fix it 24/7 for help. The first gentleman told me they don't work on evap coolers and I explained I didn't need anyone to work on my Evap cooler, I needed a plumbing valve fixed. So he scheduled an appointment for three days later in the morning (8-12) When the plumber didn't show I call again, to ask when they would be arriving. I was told my appointment was actually for 1-5pm. I said ok but, wasn't very happy about this. Then the scheduler says wait this is for an evap cooler, we don't work on them so I am sorry we can't come out. I again tried to explain this wasn't for an evap cooler repair it was for a plumbing valve leak. She asked me to wait and then a her supervisor came on to explain again to me that they don't work on evap coolers, again I had to explain I didn't want anyone to touch my evap cooler, I had a plumbing valve leak. She said please hold and came back on saying that the Master Plumber she just spoke with told her that they can't work on that as it is attached to an evap cooler. Once more i explained that this wasn't actually attached to the evap cooler and I didn't need help with the evap cooler, I have a water valve leaking that needs repair or replacement with something else.
Finally she said they can't come out because they can't help me. She suggested I contact the company that installed the evap cooler. I explained again that I had already had this discussion twice with Sears and was told they covered maintenance on the evap unit I purchased from them but, this was plumbing and I needed to call a plumber. The supervisor then said I am sorry again we can't work on this. I asked who she might suggest since the Evap cooler company won't work on it and FixIt 24/7 plumbing won't work on it who did she suggest I contact?
She put me on hold again and said she would have a manager call me back within 24 hours to discuss. I said ok, hung up and then contacted a competitor from Dave Logan's list who not only came out the same day but, inspected it and suggested a better solution that just fixing the existing valve and put it it in about 90 minutes from the time I hung up with Fix It 24/7.
I did receive a call back from the Manager at Fix It 24/7 this morning who kept asking me what she could do to make this ""right"" for me.
After explaining this long diatribe to her I said nothing but, she better train her people because she already lost me as a customer and anyone of my friends and family as well. Disgusting really. I already had agreed to pay their ""trip charge"", so all they would have had to do is come out and look at it to see they could have done exactly what their competitor did and make some more money.
Tom you are getting old I guess. Really poor, really poor.
Did I mention I am disabled? Regardless they shouldn't treat anyone this way.