Five Star Septic

NATALY N.

Won't Guarantee any job, Very untrustworthy company, lack of communication between employees, bad service, take advantage of small ethnic businesses and threaten to report the county for unrelated issues. Stay away. What a circus. Contacted them because my commercial lines were backed up. Their emergency line was never attended to, apparently its only for established customers only. Finally the next morning I got ahold of someone who said they could perform emergency service in hour to an hour and half max, they took my credit card number but showed up 3 hours later, originally quoted $1200 for septic tank service and ""hydro-jetting"" but then later told $1795 for excessive material. Fine. Except less then 2 hours later the lines were backed up again . I called and nobody cared enough to come check again.

Bob U.

We had Five Star Septic to our house in connection with a home sale. German and Nixon arrived on time as scheduled and they were extremely professional and courteous. They sure knew their job well. They dug up both distribution boxes, were careful to insure the grass could be replaced in strips, tested the pumps and pumped out the tank very efficiently. After they were finished, they covered the distribution boxes and replaced the sod on top so well that you could hardly tell they had dug up the ground.

Also, Tim in their office contacted us after the inspection was complete to be sure we understood when we would receive the report and when our credit card would be charged. A total professional operation in all aspects.

I highly recommend Five Star Septic for any septic related issues and we will certainly use them again when we move into our new house.

David S.

From a business point of view;;;
We have Used Five Star Septic for many projects and they never disappoint I have referred them to many of our own clients and always get positive feedback and results, as with any type of construction trade problems arise, the staff at five star including the owner on occasion has always professionally and personally stepped up to get the job done,from some of the most difficult to mundane this business has always come through for me in the many years I've used them for all types of sanitary sewage needs
Thank you Aron ,Patricia and the Staff at Five Star for always getting it done!
Northern Virginia Contractor

Poppy C.

My experience with Five Star Septic could not have been better. Every person answering the phone was very pleasant and very happy to be of help. Difficult schedules and tight time frames did not deter Five Star from always being attentive and adjusting their schedule to make sure the job was done in a very short time frame. This is not the first time I have had the opportunity to use Five Star and I will use them in the future. They have my highest recommendation.
Thank you Five Star!

Melody P.

Today I was driving on Rt 7 east toward Tyson's near LoCo Pkwy & Rt 28 when one of Five Star Septic's drivers almost ran me (and my 3 year old son) off the road. As a cherry on top to the dangerous road rage, the driver also laughed at me in his side and rear view mirrors as he sped ahead.

Troubled by this behavior, I called the number (which was prominently displayed on the work truck) and spoke with management. I'm rating Five Star Septic, FIVE STARS, because of the wonderful treatment and response I received from the gentleman on the phone. He was genuinely concerned, took down all the information, and assured me the driver would be dealt with. His incredible candor and excellent customer service (for someone who isn't even a customer) led me to leaving this review. In fact, if I ever have any septic needs, they'll be the place I call.

As for the driver, jokes on you pal. Have a great chat with your boss.

A W.

Be warned, this company is fraudulent! I called when our septic alarm went off. Erin was great on the phone and happy to send a technician as soon as possible. At that time, she told me it would cost $175 for the alarm service call, but if they needed to do further work, the $175 fee would be applied to that charge. She said they would likely need to clean the tanks if the pump had failed, and that the $175 fee would be credited against the cleaning. She said the cleaning would be around $350, but if the pump failed it would be $425-$495. The pump did indeed fail, so I spoke to Erin again, and she told me the pump cleaning would now be $595. When I referenced our initial conversation, she said she told me it would be more if the pump had failed, which is true, but she never quoted me a price that high. To make matters worse, I went ahead and authorized the pump cleaning with the understanding that the $175 fee was applicable to the $595 cleaning fee. Lo and behold, I've been charged both $175 and $595, and when I called to inquire, they told me the they never said that and the $175 fee would only be credited against a pump repair. They did a total bait and switch on me, not once, but twice! To top things off, their pump repair quote was nearly $1k more than another company's. Again, stay away from this fraudulent company!

Ryan S.

I used Five Star Septic to pump out by septic tank. I called to make an appointment and was greeted by a friendly employee who was very polite and answered all my questions. The service technician (Ivan) showed up on time and was very professional. Besides pumping out the tank he provided me an overview of the condition of my septic system. He cleaned up the work area spotless and left no trace that he was ever there. I would definitely recommend Five Star Septic.

Jim H.

I had a similar experience to Kristy B. below with Rob and the service tech they sent out. When I called twice to complain about their technician yelling at me and would not even allow me to ask a question, Rob yelled at me and told me they did not want or need my business and hung up. I guess they have forgotten the incident, because they have called me to say it was time for servicing again. Fat chance. NEVER!! Totally unprofessional and I have told all my neighbors to stay away from them. Stay away from these crooks!!!!

Cindy R.

We received a voicemail approximately SEVEN months after our service call asking where they could send the bill. After the passage of many months, I had assumed they had not billed us as a courtesy because the work was minimal (checking for damage and none found). When I called in response to this voicemail, they confirmed that they had an accurate address and phone number on file. When I asked the accounting person, Erin, about the delay she said something along the lines of it is what it is. In my opinion, they seem disorganized, unprofessional, and not customer service oriented.

Katherine T.

We used Five Star Septic for 7 years (don't know why we didn't change after any of the horrible experiences).

Their work is sloppy and incomplete (leave dangerous materials sticking up out of ground that cannot be pulled out as well as garbage strewn around the site).

Their communication is nonexistent. They leave giant gaping holes in the yard and then leave the site, leaving home owners wondering what is going on. Would it be too much to put a note on the door or knock on the door to let homeowners know what to expect, especially with giant holes in their backyard?

Their customer service (all the way up to top level) is horrible. I've been told to clean up the garbage they left MYSELF.

The work is inconsistent. In April, we have them come to do the regular pump-out/inspection and everything is fine with all equipment. But by summer (when our house is up for sale and a potential buyer does an inspection using the same company), NOW all equipment is faulty and requires thousands of dollars of work. Huh?