Five Star Septic

Carmela A.

I called them and left a message with their service. They returned my call promptly (maybe 15mins?). They quoted me a price and said they would be at my home 1pm. They actually showed up early 12:30 pm. The guy was very helpful. Took the time to explain what I need to maintain good cesspool. I was very pleased with the service!

Candace U.

Still waiting for Five Star to come back and check on what they were supposed to have done over a month ago.
Their employee was pulled out of another local job to come and pump out my septic system at 10 a.m. He arrived early at my door at 9:15. Knocked at my door at 9:31 to let me know he was finished. Asked for the $395 fee and I said that seemed like a lot for 15 minutes. He said there was a $160 dumping fee and that is why they charge so much. He sat in his truck for several minutes on my driveway before leaving. He did not know that my system had a filter and kept insisting it did not when indeed it does. That made me skeptical. I called Five Star's office the next day and asked how long it takes to clean out a system and the man told me about an hour. Well mine took 15 minutes. I am still waiting for them to come back and check things out. Two phone calls later and no one has been here yet. I will be happy to change my review if they own up to what they (haven't) done. I'm not a happy camper.

CM G.

This was truly a five-star experience for me as a homeowner. I had previously called another firm which was very slow to respond. After giving them four days, I searched for another company and was also recommended by one of my neighbors to call Five Star. I I I was given a window of between 9 AM and 1 PM. The three man crew arrived right after 9 AM and worked incessantly until they left 2 1/2 hours later. They initially were there to repair and re-attach the filter to the discharge pipe. Upon their inspection discovered a pipe from the filter to the D box was either broken or cracked as water and debris have been trapped in the pipe. They dugout the pipe and discovered it had been compressed into a curve. They replaced that pipe, reattached and reinstalled the filter as it should have been installed during construction of our home. They cleaned up after themselves. Very, very happy with their work. I would highly recommend them and I will certainly use them again when it becomes necessary to clean the filter six months from now.

Daniel R.

Five Star Septic is the best septic company around. They came out to my property and quickly, and efficiently fixed my problem. The staff were friendly and knowledgeable. If I have any other septic issues, they will be my go to company.

E M.

10 star service by Mr German from Five Star Septic! Called at 4pm after another place canceled on me and Five Star offered and came at 7:30am the next day. The other company I used in the past was Ashley Septic who required the customer to dig out the opening and an appointment 3 weeks in advanced. Also Ashley canceled the day before our scheduled appointment due to the rain forecast. Five Star Septic came out disputed the weather forecast. Five Star is a ten star company.

B D.

Terrible excuse for a business. They came because of problem with smell in plumbing and gave word that their solution would fix problem. They charged a lot of money and I was willing to pay because I trusted them. This was a BIG mistake though. The very next day the smell returned and after many attempts to call them and get them back to fix this problem they blamed me and said that it was my fault for this plumbing issue. I don't understand how in one day I can do nothing yet it is my fault. I don't recommend this service at all. It is a waste of money and time because they will not help you at all. I risked my money hoping they would be a reputable business but clearly they are not.

Kristy B.

TERRIBLE.

They were scheduled to come out at 10am last Monday. NO SHOW. We called to find out what happened and they said they'd be there Tuesday. NO SHOW. They called and said the following Monday. Then they called Monday and said they couldn't do it but they'd be there Tuesday. That's today, and we just got a call that they can't come until tomorrow.

I said that that was unacceptable and they needed to show up today as scheduled. He said he'd call the ""lady at the health department"" to see if she would still come out and he'd call me back within 15 minutes. No call (what a shock), so I called him. He said they wouldn't be there because the health dept wouldn't do it. I told him I wanted her number to confirm that they wouldn't come out today; he began yelling at me! He yelled that he's not a liar and that we could take our business elsewhere, then hung up on me.

I called the main number and asked for the owner, even though it was the same guy who answered (Rob). He said, ""Is this the lady I was just on the phone with?"" I said yes, and I'd like to speak with the owner. Suddenly he's all peaches and cream (read: he's capable of a conversation without raising his voice and hanging up) asking if he can show up tomorrow and claiming that he actually said he would come that afternoon. ummm...what?!!

The entire experience has been ludicrous. Why take a job if you don't want it? And then to yell at your customer?

UPDATE: This review sat unpublished until now. I was hesitant to post it because I'd finally gotten someone on the phone who seemed willing to get this all figured out. Joni did get them to come out the FIFTH TIME THEY HAD AN APPT and they did the work. Unfortunately, we were told that the charges were $2175 but that because of all the hassle we'd get $175 off, making the total a flat $2000. Guess what? They sent an invoice for $2225! ARGH!!

So I call them. I ask for an itemized invoice showing each individual charge since we're not $225 over our quoted price. So they send me an invoice with one amount: $2,225. No individual charges as requested. Just one more thing to waste our time with.

Waiting now for an actual itemized invoice. I'm not holding my breath.

T Z.

Avoid at all costs. Hired them to do a septic inspection on a house I was interested in purchasing, no problem scheduling at first, but...

Problem 1: The inspection was supposed to start at 11am, I was not local (they knew that) and I was driving 2 hours to get to the house for the inspection at 10am they called saying they would need to reschedule, I asked for when, since I had just driven 2 hours! They suggested 3pm the same day. Fine I will turn around and come back later.

Problem 2: When I arrived at 3pm, they had already done the inspection and LEFT! they sent me a quote on problems the next day, but never showed me in person what was wrong, they just left the back yard of the house dug up.

Problem 3: I called and complained, they agreed to come back out and show me what was wrong, we agreed for 12pm the following day. they call later that day and say, sorry they cant do that, lets try the day after that. fine.

Problem 4: 12pm the day of our new appointment comes and goes, they dont show up, I call and they apologize saying they thought it was 2 pm, but I was correct it was 12. they would come out at 2, but would call me 30 minutes ahead of schedule

Problem 5: they call and confirm 2pm, but it comes and goes, they finally show up at 2:30, but it is not the same person who did the original inspection, he finds more problems and said the first person did a poor inspection and he would get me an updated quote.

Problem 6: I never heard from them again, we went with a different company to do the repairs

Jenifer A.

Five Star Septic saved the day. We had a serious sewer overflow in the basement...on a Saturday. They came quickly and solved the problem. From Rob the dispatcher to Nelson the technician, we felt assured that our problem would be fixed. And it did. I highly recommend it.

Jeffrey M.

These guys are terrible. Twice they tried to charge me for things that they had just fixed. They said that they did not have any record of performing the work and that the materials that were used were below par and they would not have used them. When I produced both invoices, they ate crow and fixed the problems for a very nominal fee. Needless to say, they would have been happy to double bill me if I did not have the invoices. I would not trust them..even with my toilets.