Five Star Septic

Ira S.

no good. keep promising to show up but they don't. total waste of time. They kept giving excuses.

Mark S.

I needed both well & septic work as part of selling my house. So, I needed it quick and at a good price.
Matt at Five Star Septic was prompt, professional, communicative, etc. The crew who did the work were all as good as Matt!!

I am a demanding customer and these good people met all my needs.
Call and ask to speak with Matt.

Karen Paris ..

They came out on a holiday at our plumbers request and diagnosed and repaired the issue as quickly as possible.

Aaron B.

I contacted several companies for estimates to repair my water main to a home in Sterling. Adrian with 5 Star was by far the most knowledgeable, so I chose them to complete the job. The price was also competitive. They gave me a discount if I jacked on the floor inside the house so. They were done faster than I thought. A massive tree root need to be removed so Adrian dug it up and included that in the fee.

Carolyn R.

Five Star Septic has serviced my last 2 pump outs. So my review covers a 5 year time period. Both times, I appreciated a live person answering my call promptly, I was able to schedule service within a day or two, price was better than other quotes, they arrived as stated, friendly technician and good follow up with forms for county and invoice emailed next day.

Cool M.

Terrible customer service. After receiving an outrageous estimate, I tried to call the office for some clarification. The man who answered the phone was terribly rude and the man whom I was transferred to was also demeaning and impatient when I simply tried to understand a discrepancy in the estimate from what I was told. Quite frankly, I don't recall the last time I have dealt with business representatives like they were on the phone. They will not ever get my business.

Megan D.

My clients recently used Five Star to have their septic updated to accommodate the accessory living unit we are building, and they had a very good experience. In order to submit for permit, we needed additional info, and Ron was incredibly accommodating in a very short turnaround time. Would 100% recommend.

Remazol D.

Called at 1 PM they came out the next day at 5:30 AM (yes I requested that time). Could not ask for faster service to pump a 3000 Gallon Tank. Polite (Big Tom) and very efficient. I recommend them highly.

Maggie T.

Where do I begin? This company was the only septic company we used up till last month. Last year we paid thousands for a broken part of the septic, they told us they pumped the tanks at the same time. Of course, I paid for the pump-out since as a housewife I know nothing about septic. One day last night, our basement ceiling started leaking, brown water came into the second-floor powder room. It was like a war zone. I called 5 design before they said anything else they wanted to charge me $1095 for emergency service. Another couple of companies quoted me $350 to $400 for the same services. It was later discovered by me that my tanks were not pumped! My new company came and pumped two days in a row for tanks that I thought were emptied less than a year ago. I will absolutely report this to the county. 5 design not only lied about their work, they also try their to take advantage of emergencies. Of course we will never use this company ever again. I am writing this review in the hopes that others won't become a victim. It cost thousands to clean up the house after septic water came inside the house. I believe they never cleaned the tanks fully and did not do the necessary repairs.

Teresa P.

Their response took forever. The owners wife Patricia was less than helpful. They don't really care about what your problem is. I got tired of waiting and found someone else. That's not how to treat a customer