Five Star Plumbing

Anna H.

The good: responsive, hard working and honest
The bad: left my landscape in terrible disarray with rocks on a tarp moved to my front yard and a muddy mess where the digging occurred in back
They employed casual labor to do the digging without supervision which caused multiple delays in this work

The story: hired Ricky to help with a stopped up drain in the guest bath .... And a slow bathtub

After a couple of emergency visits, it appeared that digging ( and an additional $ 3100 was needed as the two 350 visits were not successful, none of which I refuted)
They sent diggers who didn't do the job
They sent more diggers who maybe did the job
Ricky was supposed to have a supervisor come look. ( did he?)
But was I was left to supervise their subs
Days later, after this spot repair wasn't successful and I paid
The problem with the tub and guest bathroom was unresolved

I still do not have information about what to do
Nor did I see the supervisor, a cleaned up site or information to send to Keith zars pool ( who may be the root cause of these issues)

Hope to be able to update this review if five star ever gets back to me

Updated review
The team from five star returned to fix the mess and apologize for the poor communication
They will be my pick to complete this plumbing project

Evelyn S.

I was extremely impressed with the service I received from Albert. He was warm, patient, & professional. Though bombarded with a ton of questions, he took time to answer & explain each one. Wow...just in this one visit, I learned so much & I definitely appreciated it. When he arrived he was courteous & wore his mask the whole time. And above all....he cleaned & removed any debris from his work. He's definitely a valuable asset to his team!

Alex G.

I called and asked 2 simple questions about home warranty coverage. After the man claimed to have no knowledge of anything other than time slots I asked to speak to someone that could better help me. I was immediately hung up on and have continuously tried to call back with the call being ignored over and over again.

DO NOT GIVE THIS COMPANY YOUR BUSINESS. There are plenty of other plumbers in the area willing to help.

Jan K.

I've recently left the paid workforce and am now the full time domestic engineer, slowly tackling the huge "some day we'll get to that", aka "round tuit" list. Slow draining bathroom sink was project dujour few days ago. When my respectable DIY skills failed me, I began looking for a reputable plumber, having been through quite a few in the past. I'm DELIGHTED to say I think we finally have a keeper! Rickey called on his way to our house, and he LISTENED as I described what I'd done thus far and why I thought a drain camera could be a good idea. He agreed, stopped for the camera, came to the house fully prepared to get the job done in one visit (small "YAY!" here). As he worked he patiently and thoroughly answered my numerous curiosities. It all made sense, and I never once felt hoodwinked, or talked down to, a HUGE pet peeve, especially being female. I was ready to go ahead with hydro jet clearing our drain lines, and he suggested that he didn't feel it was necessary now, and if we did have it done, few years down the road would make more sense. I can't remember the last time somebody told me to hold on to my money (huge "YAY!" here). I'd feared this would be a plumbing nightmare when I had to call in a professional; it turned out to be relatively small potatoes, with us finding a "keeper" plumber along the way. Now I have someone I'm comfortable calling when the next "round tuit" plumbing issue/project is on deck. I felt the charge was reasonable, too.

Tony A.

Needed a sewer unclogged from my parents rental unit.
After using two drain cleaning rotor rooter individuals who both tried
and failed, I was told by a couple of larger companies they were too busy and couldn't come out until a few days. This job was urgent.
Mike Genson came out within the time quoted (same day). He worked in the rain for a while and eventually unclogged it. Price was reasonable and Mike was professional. Will be using them again when needed.
Thanks.

Sean M.

David was a great plumber, professional, polite and did great work. I will be using Five Star again for any plumbing need.

Dustin C.

Honest company that came out and gave me a free estimate prior to doing any work. Albert came out and took a look at my tub faucet and gave me his honest recommendation and fair quote. I will be using this company for my plumbing problems going forward.

Amanda R.

We own a rental property in San Antonio and we received a call from a tenant at approximately 8:00 PM stating there was a large water leak at the "water box" near the street. We recently had this same large water leak so we were frantic to get it fixed asap so our tentants weren't without water for a couple of days...again :( We called multiple plumbers, most of which never returned our call until the next day. The others couldn't tell us an ETA, which we desperately needed so we could inform our tenants. After reading another yelpers review, we decided to call Five Star Plumbing. First kudo, they answered our phone call! Michael immediately took down our information and said he'd relay the message to the plumber asap. My husband was en route to the property (about a 50 minute drive) and after just a short 5 minute wait, David the plumber arrived! He was polite and professional. David quickly determined the issue (possible faulty part installed at the last repair) and had our tenants' water service up and running in about 1 hour! We were so thankful and relieved! Even though the repair was after hours and on short notice, the price was very reasonalbe. We are making Five Star Plumbing our plumber for our investment properties. Thank you so much!!!!

Juanita T.

Excellent Service!!! -We had to call a plumber after hours this past week, after several calls to different plumbing companies we decided to have Five star plumbing come out. The plumber that came out was Julian Hernandez he was upmost professional, efficient, and respectable young man. It was 8:30PM and Five Star plumbing was very reasonable in pricing for being after hours. They will be our plumber of choice from now on. Highly Recommend them!

Kate C.

I can't praise Five Star Plumbing enough for being the #1 most outstanding plumbing company that I have ever hired. I was in the middle of an emergency at 11pm at night, and 5 Star Plumbing was the only plumbing company out of 5 that returned my call - and all the companies said that they were 24 hour companies. And they not only provided excellent support but were reasonable in their rates and provided a full explanation of the issues at hand. I hired them twice and on both occasions and both times they were superb. SO refreshing to have folks who are competent, caring and competitively priced.