Five Star Plumbing & Rooter

Harmony P.

Maribel and the 5 Star plumbing team were a delight to work with! I called them and they were on site next day troubleshooting the issue. They were professional, had all the equipment needed, and helped me with my insurance company as well. I'd work with them again any day and they will be the first plumber I call moving forward.

Bikash C.

% Star sent over a technician, Eze. to install a new garbage disposal for me. He was considerate and professional. He took a look at the unit and was able to fix it . He left me with the tool to use if it got stuck in the future and only charged me the $90 for the visit. Saved me $600 between parts and labor. Would definitely call them back in the future if I had plumbing issues.

Marie C.

We hire Five Star Plumbing to replace our house trap and sewer. They were able to start and complete the hob within 2 weeks (including inspection). The crew on site was very efficient. And the office staff is nice and responsive. Price was fair as well.

June C.

I'm sure this is not the first my garbage disposal went out last night, Contacted my property manager and she got me Five Star plumbing, they came on time and fixed the issue with no problem. I don't have the techs name but thank you Maribel for helping out a fellow plumber.

June C

Alfred V.

We contacted 5 star plumbing the day after moving into our new home. We discovered 2 leaks and a water related past event that we needed repair and investigation on. Adam was the plumber that responded to our request and he was awesome to work with. He identified and fixed both leaks right away. He also was able to help with possible causes of the previous water issue that left some stains but was nothing to be actively concerned about. I would recommend working with Adam for any plumbing issues that you may have.

Ray T.

Excellent! Five stars for for Five Star Plumbing! Javier did an absolutely incredible job snaking a really difficult clogged drain in our commercial kitchen. He did not give up and got everything flowing again, drain cleared. Javier was very professional, knowledgeable and skilled which I greatly appreciate. I've used Wizard Plumbing for years, but I think I have found a new go-to plumbing company. Even the woman who helped me schedule the appointment was super helpful, courteous and efficient. Thank you Five Star! And thank you Javier! You guys rock! Highly recommended.

Eileen N.

Absolutely excellent service. Quick scheduling and Javier was awesome! Really gave me peace of mind!

Susan S.

We have used Five Star for plumbing issues, large and small, and they are terrific! Their business model is all about plumbing expertise and excellent customer service. After the most recent storm we called them and despite how busy they were, they came as quickly as they could. Thank you Javier and Santiago!
Five Star is definitley our ""go to"" for plumbers. Thank you!

Stephanie B.

So far, so good. I'm looking for a reliable plumber. Five Star's reception person is friendly and proud of her business. Great first impression. Let's see how the service is. They are coming over tomorrow....
To be continued....

Nathan H.

EDIT:
Almost immediately after posting this review, Saul called me up to give me a refund for my latest invoice and offered a really sincere apology.
Honestly I'm blown away by his honesty and integrity. He's definitely earned my respect and I'll continue looking forwards to working with him and five star plumbing in the future.
With as many plumbing issues i've had the past few years, Saul is the first and only one I can honestly say i have this much respect for.

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I'm finally writing this review after calling Fivestar plumbing out for 2 separate quotes. I'm fairly disappointed in my latest experience after calling them back for a second job. Both Saul, and Fernando are really kind and good people to work with, so I really do not want to write a negative review (hence 3 stars), however after 2 subpar experiences.
I called them recently for a quick quote with Fernando and am currently very disappointed with the experience where he charged me $325 to give me blatantly incorrect information, and try to sell me on a $10k+ job for an issue that i've found out is free to fix.

***
Overall - i think they can do a good job on standard plumbing jobs. They charge you for a visit fee though, so i would NOT call them again for anything that i do not know the fix for or that i would not be willing to spend their visit fee amount on fixing.
***

Job 1: Lateral line replacement.
My HOA had this job done in winter of 2021. We had tree roots clogging up our entire lateral line to the building.
Initially Saul quoted us $12k to do a trenchless procedure and used a hydraulic press to pull a new lateral line through. They dug 2 ditches and within a few days had the new line all replaced.
The inspector came out and then told us that the fall of the line was insufficient. This is something I would have expected Saul and Fivestar to have been able to notice and address, so it was a little upsetting to hear that after already spending $12k, we were now going to need to trench up the entire thing anyways, and fix the slope. Saul then quoted us another $12k to trench up and fix the line, which we went with since we already had his team out here working on it.
We eventually had the inspector come out and give his approval. We have not had any issues since

Job 2: Tankless Water heater ignition error
I decided to call Fivestar plumbing again because I respected Saul and he seemed genuine even with the issues on our last job. When Fernando came, i explained my situation, explained what the error code was, and my assumption for what he could look at to help me fix it (replace the ignitor). He took a look at my gas line and decided that the issue was actually that my gas line to the water heater was shared with other appliances. He opened up the line so we could feel the pressure in the line - and it was perfectly fine, even though he insisted that it was low. We took a look at my neighbors line too (who hasn't had any issues), and it was exactly the same.
Fernando then proceeded to tell me that we would need to run an entire new line from the meter to the heater, and that it would cost me $10k+, but because i was a repeat customer they'd knock it down to $9k.

I just had another plumber come out to take a look (who actually does tankless water heater maintenance), and he immediately found the actual issue - pulled out the igniter plug, and showed me that it was slightly oxidized, which is why my heater would work sometimes, and other times failed to ignite. This is a free fix and i just needed to call the company for a replacement part.

Needless to say i'm pretty upset with my experience with Fernando, and that he ignored my request and charged me $325 to give me incorrect information and try to upsell me on a completely unnecessary job.

I admit, when i initially called, they told me that they do not do tankless water heater maintenance and I figured i'd have them come out to take a look anyways because i wanted to maintain a good relationship with the company. They did NOT mention that they charge a visitation fee on the call though which surprised me when I was presented with that invoice (I should have remembered).