Five Star Plumbing Heating Cooling Electric

Eddie Debbie S.

I had a pop-off valve leaking by. Had Five Star come out and Paul gave me an estiimate to replace pop-off valve. Said he would reroute my drain line for free. Yeah, right. The pop-off valve was 451.00 and he tok more copper pipe than he replaced. I WAS THE FOOL! His other option was over 1,000.00. Never again!!! Pop-off valves are between 20.00-30.00.

T G.

For AC/Heating repair you can't find a higher price. The prices are set in tiers and start around $400 for the simplest repair, like cleaning a filter. However, the dispatch/phone service and timeliness is among the best in the business.

Tony B.

My experience is eerily similar to many of the others posted (check out the hidden reviews in the 'not recommended' section when you scroll down). (May be a way to hide those). The first thing the guy did was hand out a leaflet trying to sell a service. I should have stopped him right there and said, wait, are you a REPAIRMAN or a SALESMAN? So, going forward with anyone I have come """"service"""" anything at my home, I will make sure when I call for the appointment to tell them, do not send me a salesman, I want a repairman. Also, I recently logged on to ANGIES LIST and I would recommend anyone spend $30 to join so you can GET YOUR EYES FULL of the bad reviews for this company. Seems like a script of what they say to everyone. The scare tactics, trying to sell something you know you don't need and also picking out what everyone else before them did wrong. These folks seem to think people are clueless but folks are smarter than you give them credit for. Watch also when you call for the appointment the young lady will say the $69 service call will be taken off any work you have done but when he got to my home I was told """"The $69 just gets me to your door"""". So strike number 2. The """"repairman"""" barely got his hands dirty at all an gave me a weird look when I said lets pop off the cover of the unit and take a look. It was clear he was there to replace the whole system and sell me upwards of a $16k unit. You have to think too when folks come into your home, they look at how nice the inside of your home is, how its furnished, electronics and things and they start calculating what they will charge you. Scary. I also notice on these reviews these guys always come back with rebuttals and honestly, some are very insulting back to their customers like (I'm sorry you didn't have the money to feel like you need to make repairs, type comments). But not one of the rebuttals was to say they would retrain the """"repairman"""" to change his approach. YOUR """"REPAIRMEN"""" NEED TO ACT LIKE REPAIRMEN AND NOT SALESMEN. So bottom line is, if you want an actual repairman, call someone else. Was a waste of time for me. I will always take time to take care of my home but folks time is money. I let them have the $69 but was a good eye opener for me. Luckily that's all it cost me. I'm sure this guy will come back with comments on my review. Seems like he should spend more time correcting the problems his customers are having instead of adding insults to the reviews. This was my personal experience and I never post anything that is not true. Always do your research before calling for service no matter how honest anyone seems. Lesson learned here. Buyer beware.

Jeff M.

I had this company came out to service my two units, one of which I was having problems. They were on time with their appt. The technician stated that I had a leak with my evaporator coils and that they needed replacing for about $2,000. and Since my unit was about 12 years old, he recommended replacement of the entire unit at somewhere around $6,000. I told I would discuss it with my wife. I had a second opinion and they verified that the coils were fine and that I had a leak elsewhere which he fixed and charged my system. All this for 20% of what Five Star wanted to charge. I do not know where the breakdown was but i will not be calling Five Star again, I cannot afford them.

Paul H.

My experience with Five Star was beyond poor. They misdiagnosed my problem (intentionally or flippantly does not matter), lied about the repairs, then engaged in pressure tactics to get me to work with them. I had another technician come out and do the job for $370 when Five Star quoted $10,200. This is not the kind of company you can trust.

Diane H.

Terry was very professional and honest. We thought our repair would cost a great deal, but he found the problem and it was a fairly simple fix. Cost was very reasonable. He could have easily ripped us off but didn't. Very impressed with this employee and this company.

Steven L.

Travis has been doing our hvac service for years while he was employed at a competitor company. We were unhappy with that company after he left there and was happy to find out he was now at 5 star. We signed a service contract with them for the 3 dwellings on our farm. Travis has always been very professional. I an very comfortable leaving Travis alone in our home to do his word.

Rob P.

My wife came home from work and we had an upstairs toilet that had overflowed and leaked throughout the downstairs of my house. I called Five Star Plumbing, and Terry was over in 30 minutes. He immediately addressed the problem, and showed me what a poor grade of toilets and fixtures the builder had put in my house. Terry came back the next day and I upgraded all 3 toilets in my house. I won't have that problem again, these new toilets are awesome! Terry was a first class professional, and super nice guy as well. There is no doubt who I will call with all of my future plumbing needs, Five Star.

C K.

Great proffessional, courtious and promt service. Andy S. was friendly and very detailed in his work as well as his explanations.

Lindsey P.

Andy is great! He was right on time, very knowledgeable about our furnace and took care of us! Thanks Andy!