Five Star Plumbing Heating Cooling Electric

Jeff B.

Rocky did a great job installing my natural gas line from my furnace to my natural gas grill. He showed up on time. Was friendly to talk to. Maybe a little pricey but you get what you pay for. Would recommend and will use them in the future.

James B.

Called for a leaky faucet, paid 69 dollars for dispatch fee and had the guy leave after telling me that it would cost upwards of 700 dollars to replace a faucet handle. Though the guy was nice and seemed to know what he was doing, I can't justify that price.

Rick K.

Five Star Plumbing provided some good work last year. I agreed to have them give me a checkup of my plumbing on March 15, 2021. Unfortunately, this was a completely unacceptable experience. The plumber showed up in muddy books, and did not offer to wear a mask. The inspection was cursory at best, he did not even have a flashlight to look under sinks. He tried to sell a $3,000 water heater just because mine had exceeded its warranty. The worst was checking the water pressure. I needed to replace the pressure adjustment valve for around $600 because the pressure was 100 PSI. First, the pressure was checked a year ago and was 50 PSI. I know failures do not have a schedule so I checked all three bibs in my house and the readings were from 49 to 54 PSI. I guess this guy had this scam work before and thought I hadn't invested $10 for my own water pressure meters. Maybe it was the fact I am retiree. If this is not criminal it should be.

Mark A.

Terrible company that doesn't know what customer service looks like. Won't be using them any more because of being treated terribly by the service manager Tony. I've dealt with them before multiple times and because of the way I was treated will never use them again. Hung up on and wasn't transferred to his manager unbelievable how companies just don't get what customer service looks like. Stay away there are better companies out there.

Dawn A.

We were told the repair guy would be here between 8 and 9am, showed up at 930am. Then had to Google the name of our tankless water heater to get info on it. Then spent pretty much the next 2 hours on the phone with the manufacturer's Tech support, so pretty obvious he had no clue what to do. When I mentioned maybe we needed a more exp. tech to help us, he claims he """"installs these all the time."""" Then without using a manometer to test gas flow levels, without cleaning the ignitor rod, he finally gets off the phone and then tells me we need a new ignitor unit even though he ran no tests. Then tells me its going to cost $350! To install a $9 part that simply snaps in right in the front?! I called Noritz's tech support myself and they had their entire conversation noted. Five Star's guy was given all the steps, which he didn't do, but jumped ahead to the end when he was told """"when all else fails, it may be the ignitor."""" He also told us our 12 year old unit was on its last legs and he was surprised it lasted this long - the Noritz tech guy laughed and said their units last 20+ years easy, much longer than the larger tank water heaters. The Five Star guy just BS'd me all morning, what a waste of my day. Ordered the part ourselves and Noritz said to call them back, that they'd be happy to walk us through it. Our neighbors told is they get regular maintenance done for $150 or so each year The Five Star guy told us if we paid the $350 for the install, he do the maintenance for """"free, which would save us $450."""" Needless to say, we do NOT recommend this company at all....what a train wreck.

Cheryl A.

They showed up wearing masks which I considered very considerate. they showed up right on time and were very courteous and professional. Answered all questions and completed repairs. I highly recommend.

Tarshie B.

Our air conditioner wasn't working properly. We just moved to the area and they had great reviews. However, they got to our house and priced us out for three different options. We were told the cheapest option would probably fix our problem and it was $891. So we chose that option. However, 24 hours later our air was not working again. We were told that they would come back out and do 2nd go no charge. When we called them back and they now gave us a new problem/option. For a discounted price of $1000 we could get them to come out and fix it. Donnie does not know what he is doing and loves to up-charge for work. Sorry not wasting anymore money on them!! They are crooks. What they did normally costs between $100-$250 (we've called around the area and Asheville)and they took us for granted!! Did I mention when I looked at the paperwork signed us up for a annual service for $289. Worst company ever!! I would never use them again or refer them to anyone!!

Katy R.

DO NOT PURCHASE A WARRANTY FROM FIVE STAR! IT'S A COMPLETE SCAM! They hardly perform work, they just try to sell you more stuff. My husband and I purchased a home and the previous owner purchased a 1-year warranty for us on a new A/C system through Five Star. This warranty supposedly covered the system and an annual check-up with filter change. We recently called when we noticed a weird smell as soon as we turned on the A/C for the Spring. My husband is an engineer and while investigating the smell, he noticed that the drain was installed without a proper P-trap, thus the lines were clogged and creating mold. When we turned it on, we smelled the odor. While I don't know the type of mold, but this could potentially be a dangerous problem. Here are all the lines Five Star gave us to do NOTHING: 1) I don't see records that we installed the unit, just a thermostat (this was later backtracked) 2) Your warranty is from the date of warranty purchase not date of move-in, so your warranty expired 6 days ago. Please pay $360 to renew your warranty. If you do renew the warranty, it only waives the $69.99 dispatch fee. We can't guarantee the repair will be covered under warranty. You'll still be responsible for parts and labor 3) The said that P-trap clean out was part of their annual check up covered under warranty. My husband said this inspection was clearly not done during the annual check-up process. They didn't care and still said they wanted to charge us for any parts and labor. In fact, the only thing they did during the annual check-up process was change an air filter and try to sell us another A/C unit and warranty, saying that if the blower was cracked, we could have carbon monoxide in our home. They wanted us to pay for an additional """"blower inspection."""" and then quoted us a new unit.... scare tactics versus quality workmanship. My husband is looking up Greenville county codes on A/C unit P-traps clean-out and if we do in fact find that Five Star didn't install our unit properly, we will submit a complaint with the BBB. Thankfully, we ARE covered through our buyer's home warranty program, so no need to work with Five Star's scam warranty.

Erin K.

Don't use these guys for plumbing, especially if you're new to homeownership or unfamiliar with your plumbing system. They convinced us that what should've been a relatively straightforward fix (I learned later) was actually a week-long project involving the replacement of our entire plumbing and water system. When we got the quote, they told us our plumbing system was not functioning and basically draining into the crawl space. Later in the week, when I asked about info for insurance, the head guy told me insurance wouldn't cover it because it was """"unnecessary."""" He also assured us they were taking pictures of everything along the way, but at the end of the week we got a handful of unclear photos of the same one section of pipe. Don't use this company if you don't want to pay an exorbitant amount for unnecessary work that they'll try to convince you is necessary.

Gina W.

I requested an estimate from Greenville SC office to have ducts & dryer vent cleaned. The representative stated they do not clean they only replace ducts......website and TV commercial CLEARLY state these services are provided. Seems shady to me - like maybe just to coerce people into replacing all the ducts and who knows what else would be """"found"""" not good business practices in my option.