Five Star Home Services

Jason F.

Did not provided my quote until I circled back with them. Then they declined my pretty easy job by over quoting it by $1500. It was obvious they didn't want to do it and I'll remember that.

Veronica D.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my house he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response:
----
Hi Veronica

My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help!

So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it.

We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill.

We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you.

Please let me know if there is anything else I can help you with.

Best,


Garrett Sowers
Customer Relations Specialist
Five Star Home Services
(614) 245-3954
garrett.sowers@fivestargroup.com

----
My response to his:

You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly ""membership"" but there doesn't seem to be much benefit in that either.
It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice.
It's just a disappointment.

Christopher L.

I'd love to give this company a 5 star review but I've never met them. I have had an appointment on schedule with them for 2 months and they have called to reschedule every time. A friend of mine mentioned they've done the same thing to her. Each time they reschedule it's nearly 3-4 weeks out for their first available appointment. If you use this company i wish you the best but I personally am tired of making sure someone is home for our appointment only to get called during the appointment window to reschedule. Think twice........

Marisa L.

Great response time for call back and availability .............thank you tooooo many words to review

John Wolf

Can't say enough good things about 5 Star. Tip notch professionalism. On time, very knowledgeable and classy.