Five Star Home Services

Wendy C.

No show for my appointment - waited five hours but no tech showed up. Received this text late in the day ""Hello, this is Five Star Home Services, I hate to say we had an issue with making it to your appointments today and I am so sorry that you were not informed in a proper manner. We would love for a chance to make this right. Can we get you rescheduled?""
What a waste of my time.

lori m.

Dave and Zig are trustworthy, friendly, kind, clean workers. They answered all my questions before starting the job, respected my home, laid down a blanket for them to walk on from the front door to the basement furnace. Respectful of my animals. I would welcome them back and request them to do any updates or repairs in the future.

Nicholas C.

After having four new AC units installed in May 2024, I've had many issues with this company including: immediate warrantee service on two of the units, they forgot to contact me to schedule the seasonal inspections, and tried to upsell me on compressor saver kits after installation. Worst of all, I caught them deceitfully recommending unneeded repairs and replacement of several items (unrelated to the installed AC units). For example:

Plumber recommended replacement of two water heaters saying that two of them were 21 years old when I have had water heaters replaced all water heaters within the last 4-8 years.

The technician recommended installation of smoke/carbon monoxide detectors saying that they were missing in all of the bedrooms. My son and I personally installed new smoke/carbon monoxide detectors in every bedroom less than three weeks prior to the inspections.

Also, extremely overpriced.

Jan K.

Themen who came to check our water pump were knowledgeable, friendly and kind. They found our problem quickly. They were willing to work with us including waiting for our son to do the trenching part of our water line repair because we couldn't afford the whole job. They scheduled themselves to finish the repairs in a few days. Thank you Five Star. Such repairs are hard to face but you made this less painful.

Shawn M.

Scheduled and the night before they cancelled. Rescheduled for following week. They said 8am-1pm window. They no showed. I called in at 2:50pm to speak with a manager and they could not speak with me until the next day. Company does not care about customers and has no respect to even show up.

Brian B.

No idea how this company has good reviews. Quoted me $500 for replacing a shower faucet valve stem and $297 for fixing a leaking toilet. Got the work done by one of their competitors for $282 total. I understand companies can charge different prices, but this isn't good faith pricing. If you're using Five Star for your plumbing work, you're likely paying about 2-3 times too much...in other words, getting ripped off.

Louis B.

Matt was very professional, pleasant and did an excellent job would use this company. Again

Natalie T.

BEWARE - THINGS HAVE CHANGED -- I have used this company for years and years. They always use to be precise, honest, and competitive. But unfortunately something has changed drastically and I will never be using them again. We had an emergency with our furnace and they came right out on a Sunday. Upon them diagnosing the problem, they quoted me over 1900 for a service to fix the issue, and also quoted me over 7700 for more future service on the furnace. Mind you, this house is 900 sq ft and a brand new furnace installation is half this price. My husband asked about the ridiculous cost and the tech told him its a lot cheaper if we were to do it ourselves, so we asked for the part numbers we needed. He told us he does not have the part numbers available. We were not happy with the exchange so we reluctantly called a competitor, HVAC MECHANICAL SERVICES (614)286-7682 (ps-call them and thank me later). They came out the next day and fixed the issue for $584. I called the manager at Canal Heating and Cooling and I explained how we were happy, returning customers and are very upset with the outrageous quotes, the lack of transparency on part numbers and labor rates, and the over inflated future maintenance costs. I also mentioned his competitors rates and thoroughness. I asked for a justification prior to writing this review to see if there was a mistake. He simply said, we use flat rates, are a bigger company and the smaller companies (his competitors that we uses) can charge a lot less, and that he offers the warranties on the parts he replaces; he also goes on to say that if we were to move forward with the future maintenance, by the time they got to the heat exchange ($3300), his techs would then suggest a new system. Does all this sound like a honest company; charging a long- term loyal customer 4x more than his competitor with no justification. Then trying to quote over 7700 in maintenance on equipment that costs a fraction of that to replace brand new with a manufactures warranty. This company use to have morals and loyal customers, but it seems since it has switched to five star, those days are over. I will never do business with them again. Doing right by the customer, being honest and transparent, and not price gauging goes a long way.

Neko S.

Five Star Home Services showed up to my elderly mothers house after she booked with another company. She tried to explain to the employee that she had someone else coming to take a look later that day. The employee convinced her to come in and ""take a look"" just to point out the obvious and charge her a 99 dollar diagnostics fee that was not previously disclosed to her. She is disabled and on a very fixed income. 99 dollars may not be a lot to everyone but for her thats the difference between having dinner each night or not. No high quality business would resort to elder abuse just to keep the lights on. If you are looking for maintenance, keep looking.

Elisha B.

I bought an ac in 2019. In 2024, during a terrible heat wave, my ac stopped working. On 6/22/2024, I called the installer, Pickerington Heating and Cooling (which is now 5 Star Home Service) for help and was told I'd have to wait until 7/4/2024 to have a tech come out to repair the unit. This is ridiculous and completely unacceptable! 0/10, do not recommend!