Five Cities Plumbing

R Y.

We can't thank Chad Tanner enough for being the honorable man that he is and standing by his work. In April 2019, Chad and his crew were here to replace outside sewage lines to the back part of our house. We have a yearly problem bc the back part was originally built in 1948 and the bathroom in that part of the house backs up because of tree roots or whatever finds it's way into the lines. We thought fixing the outside lines was enough, but it wasn't. The problem happened again this week (12-17-19) and since we thought it was inside we had our home warranty people out to fix the problem. It took them 3 days to fit us in, and no matter how hard I begged, they could not come any sooner. They really tried their best but they were unable to open the line and said it's plugged in the outside lines.

Now it's time to bring Chad and his crew back and of course it's the Fri before Xmas. When Chad realized we were under warranty, he said
""You are a priority; I stand by my work and we will be there in an hour."" OMG that just doesn't happen!!! It did and they were here in no time.
We were so impressed with Chad that we will trust him and his crew to come back and find a way to permanently fix this issue inside. We will only consider doing this extra work with 5 Cities Plumbing because we feel we found a great, honorable, reputable company that will stand with us and by their work. We trust them to do right by us and believe they really will. Thank you Chad!!!

J. F.

My water heater was not working, so I called my home warranty. 4 days later, still no hot water. I called Five cities plumbing and Chad showed up within a couple of hours. Chad gave a few options for the repair and due to his friendly demeanor, I inqiured about a tankless water heater since I have researched them for a bit but had no need of one in the past. He gave a reasonble price and installed the tankless heater the same day. Needless to say, I now have a go to company to call when I have any future plumbing issues.

Wayne S.

I had a drainage problem with my corrugated drainage pipe that drains part of my roof and the low spot in front of my detached garage. I called Five Cities Plumbing and explained my problem to the girl that answered the phone. She set me up an appointment for the next day but when the guys showed up they didn't have the right equipment and had to go back to the shop to pick up the right one. They quoted me $275 an hour to jet out my drainage pipes due to sand intrusion in the pipes and said it would take about an hour. I gave them the ok to proceed and they were here about 45 minutes, the drain pipe seemed to drain ok and I paid them the $275 plus a $25 tip. We had a heavy rain last night and the drain filled up and flooded the garage, I contacted Five Cities Plumbing and explained the problem. I received a call from the owner and he said he would have to charge me an additional fee to come back out to clear the drain. I told him thanks but no thanks, I wasn't paying him any more money without a guarantee that the drain would be clear. I will never use Five Cities Plumbing again and highly recommend anyone needing a plumber not to use them.

Jf D.

If I could give negative stars I would. Five Cities Plumbing recently came out to repair an irrigation drip system and the employee took it upon himself to turn on a closed valve that was disconnected from the irrigation system years ago when i replaced my backyard grass with a patio. The water was running continually under my patio for over 2 months and my water bill went from $190 to $455! I had the city of AG verify that this mistake is what caused the increased water. bill. When I called Five Cities Plumbing I spoke to a very nice lady who said ""send over a copy of the water bill and the owner will look at it and should take care of the difference"". I have called and emailed for weeks now and they REFUSE TO RESPOND. I will be suing them in small claims court now unfortunately as they leave me NO choice since they won't even reply!

Joni W.

My Mom has a very old house with horrible plumbing. They came out the same day I called and cleared a blockage. I was at work but my Mom couldn't stop talking about how wonderful they were. It was done quick and I came from work anticipating a huge cleanup....and they did it all. I was so grateful.
Cost was much less than I expected. Grateful for that as well. Would highly recommend and will use them again without hesitation!

Beth C.

OK...I am not one to leave a review, but I had to do. These guys were amazing!!! They showed up quickly and like a sniper, were able to key on where the problem was. They were professional, affordable and friendly. Don't waste your time going anywhere else. These guys make plumbing problems a pleasure. I know. Hard to believe, but true. The best!!!

Tracy S.

I'm so grateful that Chad, Captain Kirk, and John were able to get the job done with little to NO hassle! Very Friendly, efficient, informative staff. Will be glad to use and refer your business in the future. Thanks again for taking the toilet bowl by the horns!!!

C K.

Rick and John were great! Not only were they super nice, but they worked well together and it was so nice to see that for a change! They gave the estimate, stayed within that time frame and were so courteous! It was really nice to not have grumpy technicians, which has unfortunately become the norm. Thanks Rick and John. I really appreciate your work ethics!

Jared J.

Extremely professional! Our technician Josh solved the problem right away. Kept the original estimate the same and was done and cleaned up in less than an hour! Very happy we called 5 cities plumbing!!! Highly recommended

Jennifer D.

These guys were the BEST!!! My entire house was backed up, every sink, shower & toilet could not be used because tree roots had clogged the main line. I called Five Cities Plumbing & they sent 2 really nice guys out right away & had my problems resolved in under 30 mins after their arrival! Their prices were far lower than I expected for the service I received. I will definitely recommend these guys to anyone in need of a good honest plumber you can trust & afford!! :)