Fitch Services

Bruce C.

Fitch Services has done plumbing work for me (water heater replacement in restricted space requiring repiping of water meter). They did fantastic work and the cost was approximately 1/4 of the amount that the major plumbing companies in Charlottesville were asking for. You read that right: 25% of the cost for the exact same work (and they were flexible, allowing for me to purchase the water heater and handle delivery on my own). I am going to exclusively use them for plumbing going forward and will also try their electrical and HVAC service.

Lisa G.

Fitch Services did a terrific job fixing a complicated piping problem at my house, which had completely clogged the kitchen sink. This had been a chronic problem and other plumbers had snaked and snaked the clog, which never completely cleared. But Fitch looked closer and found the real source of the problem (in the piping in the basement, which had been there since the house was constructed), and over several visits fixed the problem for good. The plumbers were prompt and professional and did a great job explaining the ins and outs of the problem to us. Office staff was efficient and professional and very kind, as well. And the price was fair. Communication every step of the way was outstanding--which was especially impressive as we were out of the country for this entire event (our poor house-sitters!). 
I'll be calling Fitch for all my plumbing needs from here on out.

Vincent M.

This review is regarding Fitch scheduling not their services which I have not experienced. I had three electrical tasks to be performed. Fitch scheduled a required estimate to be conducted at my home a week later however I was assured that the work could actually be performed that same week. I blocked out from 8 AM to 12 PM for the estimator's visit. Fitch told me they would call in advance of the estimator's arrival and fortunately I had not left my home since I was given less than ten minutes notice. The estimator was professional however when Fitch called to schedule the work it was for a week later. That made the interval two weeks from the time I first called Fitch to when the work could be performed. I am using another company because Fitch misrepresented the schedule and wasted my time.

Brantly W.

I called Fitch in for a leaking in-line water filter because my usual plumber was unavailable. My mistake. I told the dispatcher the part number of the apparatus ($35 at Home Depot) and the gasket ($10 at Amazon) and asked her to tell the service person to bring them. He never got the message, tore the retaining screws off the wall while removing the cannister (something I've done for 20 years with no difficulty), didnt fix them, and charged $115 for all his help.

D. R.

The Fitch people are great to work with ( as we have for some 3 years). From your first contact with Nola to the service team with Chris and Brent doing the plumbing and Roans the electrical work..you couldn't ask for nicer and more knowledgeable people to take care of your job.....and there pricing is reasonable too. If there was a 6th Star, we would have given it. ...colin and dani rosse

james c.

Fitch Services was great. They answered my call on Christmas when I was expecting to leave a message. Since my issue was not an emergency I asked them to call in the morning. They called that morning, came that afternoon when they said they would and we're done in less than 30 minutes. The plumbers were very professional and friendly. Patty, who took my calls was also very friendly and helpful.

James B.

Going to use them for everything I can now including my HVAC maintenance. Replaced my sewer line for a great price. Cameraed my line for free and gave me a truly free estimate whether I used them or not. Job ended up being tougher than what was expected and not once did they bring up the possibility of changing from what they quoted me. Good group of guys right there. Chris and his crew know what they're doing.

Erica G.

I've had nothing but positive experiences with Fitch Services. I have used them for electrical work and just had them come out for the first time to do an annual check up on our very old furnace. James was very detail oriented with the furnace and enjoyed working on our ""old gal"". Jonathan, who is an electrician, took it upon himself to find a part that was necessary for mounting two new lights in our kitchen, not something that I would have ever expected him to do. They are professional and courteous and show up on time! Their plumbing services are also excellent!

Ken L.

The Fitch Team was great as always for all there product and services/ Fair priced and most importantly they get the job done in a timely manor. I think that you all will be very pleased with their team fro Fitch.

Catonista B.

On 12/28/2015, I spoke to Fitch Services about having someone come to my home and check a leak under our kitchen sink. An appointment was made for 12/30/2015 and was told that someone would arrive between the hours of 2 p.m. and 4 p.m. to take a look and give us an estimate on getting the leak repaired. My husband took half a day off from his job so he could be here when they arrived. At 1:45 p.m., the technician was in my driveway. I quickly placed our cat in our bedroom to keep her from being spooked which took about 30 seconds. When I went to the front door to greet them, the van was GONE! I spotted the van backing out of our driveway. I was a bit confused but then I noticed the time. They were early after all. I thought to my self, "" They must have came by just to get an idea as to where they need to be. Maybe they went to grab lunch and then head back here to give the estimate."" It was around lunch time, after all. My husband arrived home right before 2 p.m. and I told him what had just happened. After waiting for over an hour and a half, my husband called Fitch Services to get an answer as to when the technicians would be back to our home. That is when we were told, ""Oh! They were at your home at 2:00 p.m. and knocked but no one came to the door. They have now left the area."" That is where the problem begins!!!!
The lady who answered the phone at Fitch advised us that she was going to get in touch with the technicians to find out what was going on and someone will call us back. We waited for an hour for the call that NEVER came. So, we called Fitch again.... The lady who answered the phone told us that she has tried to reach the technicians that supposedly knocked on our door by calling and leaving messages but they were not calling her back. To be honest, I was not surprised. While waiting on the promised phone calls, my husband and I came to the conclusion that these techs are not honest. If they lied about knocking on our front door then what else will they lie about? We decided that we were not comfortable having someone of that caliber in our home. We were calling another business that does this type of home repair. That is when our home phone rang and guess who it was. It was the honest folks at Fitch. This time we were told that,"" When the technicians arrived at your home, they saw that you live in a mobile home and well, we don't work on mobile homes so they just left."" He did acknowledge the fact that the technicians should have made contact with us to explain company policy about the types of homes they will and will not work on. They should not have just left without letting you know. Now we have TWO stories. One, they did knock on the door but no one answered and TWO, they just left without even making contact with us because we did not live in the right kind of home.
Why this company policy did not come up during the initial phone call when we made the appointment is beyond me. It seems like a pretty important question considering how many people live in mobile and modular homes.
I do not recommend Fitch Services AT ALL. Honesty in their employees and respect for other peoples time is obviously not important to them. .