First Response Plumbing

Renee L.

First of all their communication if terrible, I had an appointment scheduled after being without hot water for 3 weeks and they no showed. I had to call them to figure out what was going on and where they were. they made crappy excuses as to why they had not shown up and what was taking so long to not get the part they needed. Then after supposedly """"fixing"""" the problem five minutes into a hot shower it turns cold. When I call to tell them the issue they said it's not their problem and have someone else deal with.

Joanne S.

DO NOT USE THIS COMPANY!! RIP OFFS! Do yourself a favor and call someone else! This company, """"John Carpenter"""" and his staff """"Dimitry"""" & Andrea are extremely unprofessional, do not show up on time, EXTREMELY OVERPRICED! $435 they charged me to snake a toilet!! YES, $435 dollars when they originally quoted me in writing $385- still expensive but we were at they're mercy! ...oh and when I called to justify my case, Mr. Carpenter had the audacity to call me """"a crazy lady""""! No class!!

Allan B.

I have used First Response Plumbing for several years now. Their work has consistently been professional. They have worked on both small repairs and a large hard to locate leak for me. On the hard to locate leak they worked methodically until they found the leak source and repaired it. John returns phone calls promptly and takes his time to answer questions. I recommend First Response Plumbing.

Sean D.

I called First Response since I had a good experience with them several years ago. This time I need a kitchen faucet and garbage disposal installed. I called and reviewed what work I needed and then scheduled a time for the work to be done. Paul arrived on time and after reviewing what needed to be done discussed the estimate which I approved. After starting the installation Paul noticed that the faucet would not fit into the opening in the countertop. Paul went to Home Depot searched for a faucet that would fit, text me the information and purchased the faucet and added the cost to my estimate. Paul was very neat, professional and quick. The entire event probably only took a few hours. It's nice to have service companies like First Response vs the ones who really shouldn't be in business. First Response is a 5 star company.

Nadina B.

I will give them the opportunity to rectify a poor repair or will edit upon hearing from them. I will simply say this will be a 3rd call back because the repair would not be to anyone's satisfaction. I understand there is a learning curve but I expect employee's to be polite and professional. Update- They had to return 2 more times to repair it correctly and they used a new towel without my permission to wipe rust and grease. They also left grease on my closet carpet, walls and door and pieces of drywall on carpet. One of the repairmen was nice but the first got nasty after I had to call about insufficient repair work. He threatened my dog and got nasty with me too; I was frightened because of the complete change in his personality. Jon Carpenter, the owner was also nasty with me when I explained what happened. I think he thinks it's ok to talk that way with women as noted by another woman here. I would not recommend and obviously will not use again.

Jeremy A.

One year ago I had a whole house water filtration and salt less water softening system installed at my home by Robert at First Response Plumbing. The company was on the manufacturer's list of approved plumbers in the area. Because the system was not installed properly by First Response, one of the cheap plastic connectors Robert used split after only 1 year of use, resulting in a gushing leak. As seen in the photos, and according to a different plumbing company I had to properly re-install the unit, this was a lazy, sloppy job. They also said it was """"jerry-rigged"""". The tanks, especially the heavy, 5-foot tall should have been dug into the ground for stability as instructed by myself and the specifications from the manufacturer. Notice that the stems to the tanks are basically not supported and are twisted by the weight of the large tank. Also, the PVC pipes from the water main were run above ground and strapped to the side of my house with plastic brackets -- yeah they are grey to make them look like metal, but they are thin plastic. These are basically unsupported pipes carrying water all day long. These installation mistakes all put pressure on the cheap plastic joints, causing the issue. I trust professionals who are charging me over $800 for a 3-hour job to take pride in their work and do it right. That was not the case in this instance with First Response. I contacted them about the leak and standing by their work, giving them the opportunity to make this right. But their Response was that since it's been more than a year (1.5 years) the work is out of warranty. This omits the fact that the job was done incorrectly from the start. They did not see it that way. This tells me that they do not care about doing the job right, to make it last, just for the now to get paid. Disappointing and expensive mistake but a lesson learned from using First Response. I hope others can learn from this too.

Stacey M.

I highly recommend this company. Amador did an amazing job. Very knowledgeable and patient. We will definitely request him should we need plumbing services in the future!

Pamela F.

Let me tell you how First Response plumbing can improve! First, by showing up!! We contacted them and they scheduled an appointment between 3-4PM. Around 3:45P we contacted them and John advised us that his guy was running a little bit late so when 4:30P came around and no plumber arrived, I called them back and he didn't answer the phone anymore. We sat there in the car waiting for them for 2.5 hours. He stopped answering phone calls and plumber never showed up. This was total disrespect with a customer!!he should have told me to reschedule so we wouldn't be wasting our time, a day before Christmas! He didn't even call back to apologize, explain or give any reason for not showing up at all. He pretty much didn't care about his customer, totally disrespectful. I highly recommend you seek someone else!

Tamara R.

Rudy from First Response Plumbing provided one of the best customer service experiences we've had in a long time. On time, professional, extremely knowledgeable, patient when problems arose and very skilled in overcoming them. In the midst of all the issues caused by a catastrophic leak in our water heater, Rudy and First Response were an oasis of helpfulness, responsiveness, and good, old fashioned kindness. Could not recommend them highly enough. Will most definitely make them our """"go to"""" plumbing company!

Joseph G.

They do mediocre job and refuse to fix their mistakes. They recipe my house now I am having problet's because they didn't strapped the pipes wouldn't recommend.