First Response Plumber

Alex R.

if I could give this place 0 stars I would. They are extremely shady . I highly warn anyone that uses them. I asked them to fix a simple leak from a drain pipe in my basement..First they ripped up my whole bathroom ,tiles, sink bathtub walls etc..they said the problem was coming from there. Then they ripped up another wall on the other side of my house saying it was from there..I kept saying to steve the so called plumber that just fix the pipe and plug it up in the basement...this shouldn't be this difficult. After $6000 dollars of work then another $500 of painting and fixing the holes ..he finally said oh yea I fixed the pipe in the basement by sealing it..Why not try that from the beginning? Instead of ruining my house..I also filed a complaint with BBB along with filing a complaint with his plumber licensing board.
Please beware

Alex P.

Their work is poor quality and they dont come back to follow up with waranty repaira. They charge arm and a leg!

Diana P.

I would put zero if it were possible. First, they came July 30th to fix a leak under the kitchen sink. They charged over $2,100 and one schmuck worked for many hours and could not figure out what is wrong. It took about 5+ hours of him going back and forth to the shop to try and figure out what is wrong. He was constantly on the phone with someone giving him advise and teaching him how to rip us off. He later gave us a contract that says that if something is wrong they will come back. Of course something is wrong, the schmuck that fixed the problem did not only not fix the problem, he made it 10 times worse that the pipes in the kitchen sink remain leaking, after they installed new pipes, and flooded the bottom of the cabinet completely destroying the inside of the cabinet. I called them on Wednesday, October 4, 2017, I asked them to please come over and fix the sink, since this is what the contract promised. The guy on the phone, refused to give his name, said that they were busy today and he could not come out, although I had an emergency and they already had my money. They said they could come out the next day, Thursday, October 5, 2017, between 9 am to 2 pm. My mother in law waited all day and no one came and no one called. I called back after 3 pm and the same guy tells me they were stuck on a job. No apologies and no courtesy call. He said they would come out Friday, for sure. He would call me. I took Friday off from work, waited and waited and called, but they wouldn't take my calls and never responded to my voicemails. Called back again and finally got the same guy. He said that they are too busy on the weekends and they cannot come out to fix anything, even emergencies. Oh really? He assured me he would come out on Monday, October 10th. When I called him back to ask why he never showed up on any of the days and keeps promising to call me back, he said that I am harrassing him now and because me husband gave him a bad review I can go f---- myself he is never coming out because he received a bad review. Very professional!!!! DO NOT DEAL WITH THESE SCAM ARTISTS AND THIS CRAPPY BUSINESS AND SHITTY PLUMBERS. THEY STEAL YOUR MONEY. THEY OVERCHARGE YOU. THEY DO NOT KNOW WHAT THEY ARE DOING. I GUESS I WILL SEE THEM ON THE OTHER SIDE OF THE LAW.

A S.

STEVE THE SCAM ARTIST! Operates under different business names with different addresses. Addresses he gave us don't even exist. Ripped off my parents. Agreed on a price which was ridiculous to begin with, then charged my parents an extra $500 after doing the shoddy work. Put my sick dad in a bad spot. The loser wanted cash and went to the bank with my dad and argued with him. Never finished the work. Hose fell down, other one left out of the wall because the jerk didn't have the right piece with him. My parents and I called him, he lied to us and hung up on us several times. Also operates under First Response Plumbing in RVC. Originally called North Bellmore Plumbing at 2442 Jerusalem Ave (found out later it doesn't exist) and was referred to Steve at First Response. WHAT A HORRIBLE PERSON TO TAKE ADVANTAGE OF SENIORS!!

Ian S.

This service are scam artists. They did three pieces of work for my restaurant and all three have had to be redone by plumbers who 1. Are actually licensed and 2. Have the faintest idea what they're doing.
They have blocked all attempts to contact them.

Mary T.

BEWARE. This business came to my home for a 5 minute job of cleaning the main and charged me $500.00. Said a needed another $1200.00 additional service to keep the main open. Wanted cash or check! When they left my regular plumber called me back and said the job was a $100.00 job!!! DO NOT USE THIS BUSINESS.

Jessica T.

Wish I could give them a zero. Unbelievably bad. Hired to install two faucets and add ""new guts"" to 2 toilets. The first faucet install took over three hours, which included flooding the kitchen, then my spouse had to go out so he paid him $1050 upfront plus $50 tip. What a mistake - the other three jobs took about five minutes and he left asap. Within 5 min I used the kitchen faucet and the hose came off the faucet and flooded the kitchen. Called him to come back, and he flooded the kitchen another three times trying to attach the hose to the faucet. I looked at the installation instructions and it said to use the big provided blue clip to hold the hose onto the faucet. Which when he did that, it worked. Five floods of my kitchen and three hours to install a faucet. He had no idea how to plumb. So i checked the rest of the work and neither toilet had been touched! One had a new clip to attach the handle to chain and the other one had no work done and still didn't work. Confronted him to no avail. Fraudsters.

Terence O.

DO NOT HIRE

just charged me 300$ to snake a toilet, did NOT fix problem. I wasn't home so I couldn't argue the price. Absolute crap, FRAUD

Sam M.

Called VALHALLA SEWER AND DRAIN for a clogged exterior gutter drain. These guys showed up. They are using a different name now.

The access was simple from the driveway. They sent me two guys who don't even really work for them. The guys spent less than 20 minutes to snake this very simple PVC pipe and the mud came out. They then hit me with a $415 for a check or $375 cash. I paid the cash because what could I do at that point. The woman at the company told me that it would be about $200 to snake and that they would let me know the cost before they do any work. I was overcharged by about $200 for a 20 minute job. When I called to complain she said that they start at $200 and it goes up depending how hard the job is. I explained to her that they basically drover their truck up to the drain and never even had to go in the house. She said there is nothing she could do. Dishonest company and people -- stay away or you will be over charged like I was.

The address on the website was fake - it's a gay bar -- you can't make this stuff up. STAY AWAY if Steve shows up - RUN!

Audrey F.

FRAUD!! NO RESPONSE!! NEVER USE THIS COMPANY!!

Called for Emergency Service and was so delighted that they came promptly. The plumbing leak was fixed which was great, but the bill was written on stationary that not only had a defunct address but a disconnected phone number. When I called to dispute the bill, there was no company phone number! The only way I was able to reach the company, was to look through the caller ID history on my landline, to find the ServiceMan's cell, who had called on his way to hour house.

The total charge was $842. Highway robbery. Service was less than a 1/2 hour, and materials that were written on the bill for more than $650 was worth less than $25.( I checked the three small empty boxes in the trashcan after he left, looked up the prices online to see their value, and discovered that the materials in sum, were less than $25.00!)

I continued to try to reach the company through the ServiceMan's cell phone, and though I was verbally told there would be a credit to my charge card, they never followed through.

Never use this company. Ever!