First Class Plumbing Services

Evelyn G.

I was hesitant to use this company due to the negative reviews, but our HOA uses them, and I wanted someone familiar with our condo's convoluted plumbing.

Ed was super helpful on the phone, and Sarkis, the plumber, was great. He fixed my toilet and washer drain which made me very happy. The last few plumbers I had, all with excellent Yelp reviews, left the toilet in worse condition than they found it, and they ripped me off, as well. Sarkis was not only an experienced plumber but he was also considerate of my things, honest, and he clearly cared about his work.

I couldn't be more pleased with First Class Plumbing and am relieved I finally have a plumber I can trust.

Kent H.

First Class Plumbing arrived on time and was very professional. The plumber was concerned about the potential damage he may cause due to the calcium build up on the shower handle. He worked to removed the calcification and removed the handle successfully.

He completed the repair in a very timely manner.
They are on our speed dial now.

Larry H.

My home warranty selected this poor excuse of a company to inspect my water heater. After they inspected we could not reach them for three weeks to get the diagnosis. They were about to send another plumber to my house to do another inspection. However, they decided to reach out to first class plumbing services once more and got lucky. At this point they forgot the diagnosis they wrote but luckily I had the carbon copy. The home warranty said it was not enough so they wanted to reinspect the water heater and sent the same guy over. He showed up and reiterated what he said a month ago and he said he would make sure they get the diagnosis immediately this time. From here on out it was impossible to reach either phone or email they ghosted us completely. so frustrating working with people like this.

Richard C.

I was really dubious when my First American Home Warranty insurance engaged this plumbing contractor with a 2 star review to repair/replace an 8 year old garbage disposal.

Bottom line: He was on time, great guy, replaced with no arguments. I found them to be excellent in every way. I wish I could say the same about First American Home Warranty, as far as I'm concerned, it's a quasi-legal fraud scam to take your money. Home warranty covers nothing you'd need, but everything you don't.

In this case, I did get a benefit, but could have saved $500 and just paid the guy directly.

I recommend First Class Plumbing Services!

Nelson N.

My condo/rental unit had an issue with the bath tub so I contacted First American Home Warranty & they assigned the issue to them.

The first appointment they scheduled was cancelled because the plumber called out sick.

The second appointment they scheduled, the plumber never even showed up.

When I called to inquire no one picked up & when I emailed twice for an answer no one ever replied.

I called First American & they scheduled me with another plumbing company.

This company is a joke & I would never work with them again after repeatedly wasting my time & I suggest you don't work with them as well.

Eric P.

Avoid this company! I would give zero stars if I could. I am shocked that First American Home Warranty still uses them. They are intolerably unresponsive and will cheat you if you let them.

Believe the negative reviews and don't trust the positives.

Tell your warranty that you demand another plumber. Don't waste your time. It took them weeks to make anything happen and then they tried to charge me $775 out of pocket for a false claim. Avoid or proceed with the utmost caution. Do your research online to learn about the parts they claim you need. I guarantee you won't need them.

Deke R.

Without a doubt this is the worst plumbing company I've ever had to deal with. There's a good reason why they have an average of 2 stars, they are terrible.

Detailing how bad this company was would be way more than anyone would ever read. Let me just leave you with this:

If this company offered to PAY ME $10,000 to let them come and change a toilet roll, I would not accept. It is not worth the aggravation and awful, awful, AWFUL customer service.

T. Jay O.

Shout out to First Class and to ROSIE in the office. Was attentive and conscientious about getting authorization for repairs from a Home Warranty Company that was dragging its feet. Then scheduled the repairs in a timely manner and Sacco did a terrific job. Appreciate Rosie's caring and tenacious attitude.

Tony S.

Our technician was very knowledgeable and worked until the problem was resolved. Is definitely recommend them.

Melly S.

Their customer service is great, I was able to get someone on the phone. However, I have asked them to contact me or have the technician call me to let me know what they assessed when they came to the property. The service date was on 7/22 and I never heard back from them. Meanwhile, the ticket shows closed in my home warranty system.