First Class Plumbing of Florida

Judah + Alison H.

Unbelievably unprofessional people. From the plumber who showed up at our house to the office manager. Plumber showed up and never fixed the problem. We called them back and they argued that we were wrong, not them. I would NEVER use them again! They are totally awful. So much so that I'm taking the time to write this review.

Anthony K.

Saturday afternoon called for garbage disposal repair. Was told it would be time and one half but no mention of a $300+ fee to come out. Whole fix to free the stuck disposal took 10 minutes. TOTAL RIP OFF My first review ever.

Alex V.

I requested a quote for a plumbing job two months ago and had another company do the repair work. I received a bill two months later for $195.00. When I called, I was told this amount would have been applied to the job if they had done the job. So, by First Class Plumbing logic you better not get another estimate, or it will cost you unless you hire them. Don't be taken don't even call them!!!!

Cris E.

When we built our pool in Bonita in 2014 our pool company, Kool Poolz, hired First Class Plumbing to run the gas lines for the pool and spa. Since completion of the pool there have been numerous issues with our firebowls not working and they have had to come out. Each time they charge $300+ to work on it to find the issue (which is usually the same issue) and then they have to order a part that we end up waiting weeks sometime a month or more before it even comes in and it always requires a phone call to get them out to install the part. So they come out and spend another two hours charging $300+ to install it. The worst part is having to deal with Mechelle (the office manager I believe) She is NEVER friendly and always interrupts and wont let you finish a sentence. She is always on the defensive when asked about an issue and is very rude and acts like she is being put out by having to deal with customers. We are selling our house and close in 5 days and they still have no finaled out a permit from 5 years ago. There is a part that needs to be installed before it can be finaled out. We have been trying to accomplish this for a month. I would not recommend them to anyone and they definitely need an office manager with a good attitude.

Patricia K.

Billy was very efficient and conscientious in his work. I would have him come back any time I need plumbing work. The office girls were pleasant and professional while scheduling my service call.

Terry T.

We woke up to a flooded condo. Water everywhere due to a leak upstairs. I called First Class plumbing at 5AM on a Sunday morning. They had a plumber here within a half hour. Kyle was EXCELLENT. He handled everything for us, arranged for a restoration company to come out immediately. I could not have asked for better service. Thank You Kyle.

Gilda B.

This used to be a good, dependable company. But our last experience was terrible. Several months ago, they were adamant that that a water leak was actually a leaking shower pan, and would cost $15,000, as the whole shower, tile included, needed to be changed. Another plumber came, repaired leaking water pipe. Cost $350. Would not trust their opinion on any major job.

Vincent Depaul S.

Awesome! Paul came to our place on short notice at 9pm and promptly fixed our Plumbing issues. Extremely knowledgeable, top communication and a real pleasure to interact with him. I truly recommend First Class Plumbing.

Jay P.

I'm not sure what was older and rustier - my backed up pipes or Trisha. Talk about entitled. Maybe if she spent less time on the tennis courts with her half ass serves and volleys and more time on tending to her customers and their needs. Naples / SWFL residents - unless your 65+ and need to throw 125k+ to fix some busted pipes (cough, cough..) don't bother with this stand-by quality company. I'd rather have my clothes toilets then see/ hear her faded, paper thin, half assed face - again.

Shirley F.

Really bad service call... I call for service for one of my houses and nobody call back to schedule the appointment... They are not like they advertise.