First Class Plumbing of Florida

Barbara P.

I requested a quote for a plumbing job two months ago and had another company do the repair work. I received a bill two months later for $195.00. When I called, I was told this amount would have been applied to the job if they had done the job. So, by First Class Plumbing logic you better not get another estimate, or it will cost you unless you hire them. Don't be taken don't even call them!!!!

Kathy K.

This used to be a good, dependable company. But our last experience was terrible. Several months ago, they were adamant that that a water leak was actually a leaking shower pan, and would cost $15,000, as the whole shower, tile included, needed to be changed. Another plumber came, repaired leaking water pipe. Cost $350. Would not trust their opinion on any major job.

Daniel B.

Replaced a shower cartridge quickly a d affordably even with the Ft. Myers beach trip change. When others wouldn't come to the island they did and worked VERY efficiently to get our shower working again!

Clare S.

The name should really be First Class CROOKS. Avoid these plumbers at all costs! They will quote you one price and then upcharge you for extras and other things that should have been included. The owner is a jerk. Save yourself the headache and hire anyone else in town.

Sir Flamingo O.

I'm not sure what was older and rustier - my backed up pipes or Trisha. Talk about entitled. Maybe if she spent less time on the tennis courts with her half ass serves and volleys and more time on tending to her customers and their needs. Naples / SWFL residents - unless your 65+ and need to throw 125k+ to fix some busted pipes (cough, cough..) don't bother with this stand-by quality company. I'd rather have my clothes toilets then see/ hear her faded, paper thin, half assed face - again.

John R.

Awesome! Paul came to our place on short notice at 9pm and promptly fixed our Plumbing issues. Extremely knowledgeable, top communication and a real pleasure to interact with him. I truly recommend First Class Plumbing.

Peggy C.

We woke up to a flooded condo. Water everywhere due to a leak upstairs. I called First Class plumbing at 5AM on a Sunday morning. They had a plumber here within a half hour. Kyle was EXCELLENT. He handled everything for us, arranged for a restoration company to come out immediately. I could not have asked for better service. Thank You Kyle.

Joy G.

When we built our pool in Bonita in 2014 our pool company, Kool Poolz, hired First Class Plumbing to run the gas lines for the pool and spa. Since completion of the pool there have been numerous issues with our firebowls not working and they have had to come out. Each time they charge $300+ to work on it to find the issue (which is usually the same issue) and then they have to order a part that we end up waiting weeks sometime a month or more before it even comes in and it always requires a phone call to get them out to install the part. So they come out and spend another two hours charging $300+ to install it. The worst part is having to deal with Mechelle (the office manager I believe) She is NEVER friendly and always interrupts and wont let you finish a sentence. She is always on the defensive when asked about an issue and is very rude and acts like she is being put out by having to deal with customers. We are selling our house and close in 5 days and they still have no finaled out a permit from 5 years ago. There is a part that needs to be installed before it can be finaled out. We have been trying to accomplish this for a month. I would not recommend them to anyone and they definitely need an office manager with a good attitude.

Brenda M.

Unbelievably unprofessional people. From the plumber who showed up at our house to the office manager. Plumber showed up and never fixed the problem. We called them back and they argued that we were wrong, not them. I would NEVER use them again! They are totally awful. So much so that I'm taking the time to write this review.

Bernadette D.

Stay away! When we called First Class Plumbing, they were quick to make an appointment and take our credit card # to reserve the one hour ($100) minimum - we specifically asked for an explanation on how they would hook-up our sink for an outside kitchen. We were assured that high grade materials purchased from their plumbing supplier would be used. When the plumber arrived, he attempted to start the job with lightweight polypropylene. My husband explained that he could have put in the lines with those cheap parts purchased at Home Depot...he wanted a professional job. After calls to the office, the plumber agreed to put in a heavier grade PVC. The plumber arrived at 1:10 pm and finished at 2:20 pm. Then he walked to his car and stayed there for 10 minutes to write the invoice. We were charged for 1 l/2 hrs of work, the materials were 2X - 3X more than the manufacturers retail price, charged a $12.50 truck fee (note: their office is located in Naples) and the plumber walked in and out of my home 7 times to work on an outside kitchen on a lanai with an outside door. I called the office regarding the excessive invoice and was told by the answering service that one of the owner's would call me back. I told the answering service that if I did not receive the courtesy of a return call that we would be giving a negative review on 'yelp'. Well, you guessed it, no response from owner and based on their lack of concern for their clients, I would stay away from this company. They have your money and that's all they care about, not honesty or customer satisfaction or consumer loyalty!