First Class Plumbing

Matthew K.

Whit quoted me on the phone and came right away to fix my sink clog. He was understanding, helpful, punctual, and fair. Anyone that wants a trustworthy plumber should contact him.

Min K.

After talking with Whit and he helped me to pick up the new water heater and get rid of the old ones. Joe is the one diff the installation for us, very clean and neat job. They are very helpful and efficient for their jobs. Thank you guys.

Lori C.

I had a leaking shower in a new condo. I found this company on Yelp but also contacted another company referred by a friend. The other plumber came out first but had never even seen Grohe fixtures and admitted he didn't know how to fix it. Whit from First Class Plumbing came out and was the sweetest and nicest guy. I trusted him immediately. He was able to determine the problem. I had to order the part from the mainland and it took months but I finally got the part and he fixed it today. If you need a plumber, you have to use this company. Not only do they respond quickly, but they are professional and honest! That's pretty hard to find these days. I'm going to recommend them to everyone I know.

Matthew L.

Whit did great work and was thorough and communicative along the way. Will definitely call him up for the next job.

Pamela G.

Whit was super knowledgeable kind & patient. And very affordable. I highly recommend Whit from First Class Plumbing for all your plumbing needs.

Larry W.

Great job... very nice guy. Smart hard working and fair prices.... Thanks Highly recommend this company for you plumbing needs... Over 15 years of experience..

Leilani M.

So pleased with service that I saved the number in my phone for future projects! Amazing!!!

Anthony B.

Our kitchen sink clogged recently which we only made worse when we tried to use a plunger and caused the garbage disposal to start leaking. I made a last-minute call to First Class on Saturday and they were quickly able to accommodate us that Sunday. Our plumber was very communicative and friendly. Once he got here, he worked quickly and efficiently. We now have a new garbage disposal and clear sink pipes! We will definitely be using them again the next time we have plumbing issues!

Antonio Tile Llc. N.

Outstanding plumbing service !! Whit was easy to work with great communication knew what he was doing I am a licensed tile contractor in Honolulu for 15 years this guy is one of the best plumbers I've Worked with in a very long time, highly recommend him , great work thanks again bro!!

Dennis H.

Completed initial job of changing out 3 outdoor faucets and laundry tray fixture with quote of $325, and billed $468. I didn't question this because laundry tray job seemed more complicated than I thought and billing seemed in line with other quotes. But, I went with First Class because of initial $325 quote. While working on faucets he looked at existing PRV and ball valve and suggested changing that out as it looked old and inoperable. When I asked cost he said about $450. I said I would eventually need to get it done so I would think about it. When he got to the laundry tray he said he would need to return later because it was not as he expected and need additional materials. But he said no additional costs for this job that he would bill me for and bill me separately for the PRV and ball valve job that he had mentioned and I understood to be for $450. We agreed to a return date to complete laundry tray job and the larger PRV, ball valve job. And I was to be the first customer in the new year. Later that day I get invoiced for $468 for a job that he had quoted $325. But, as I said it didn't seem unreasonable. Few days before scheduled return he calls to change to a later date because he has another job/s to get to. No mention that he said I was to be the first. Not a problem as my job was not an emergency. He later sends a multiple paged formal quote with large, clear print of $450. I quickly click on agree without reading fine print that he later says quoted price was only for labor. I didn't disagree that I missed it because I assumed a quote was just that, the cost of the job. I expressed my disappointment to receive an invoice after the completed job for $942, more than double my mistakenly understood quote of $450. Included in that $942 in voice was a labor charge of $50 for additional work on the laundry tray that he said I had already paid for! I checked with over a dozen YELP listed plumbers, and only one came in at a quote of $950 because his quotations are flat rate based, but still open to negotiate. Most fell in the range of $390-750, averaging out to $550, or $525 if I removed cheapest and most expensive. Biggest mistake I made was not getting multiple quotes before selecting a plumber for the bigger job. Also, for not reading the multiple paged fine print of First Class Plumbing's formal quote. Whit of First Class Plumbing of course does not admit being deceptive or even misleading. I told him I had no complaints with his plumbing work but certainly questioned his business practice. That if I had pursued multiple bids for the job, my request for bids to include parts and labor, he wouldn't have been one of the 3-4 I would eventually select from to final bid. Just a note, Whit's labor cost of $450 flat rate, was way over the $90-125 hourly rate that others quoted. The job took Whit no more than an hour to complete. Yes, the rule is ""Buyer beware!""