First Call Jewel

Mike G.

I want to sing the praises of Jon, the installer of my new furnace. Of course, he was very knowledgeable about his work, but he was also friendly, polite and very innovative. I live in a very old home in a rural area and homes like mine often times take a lot of jury-rigging to get things to fit. Jon showed himself to be not only an experienced and a hard worker, but also a master craftsman. He had to use his imagination to really make things fit and at the end gave me a high-quality installation to match the great furnace.

I would also like to thank David, the salesman for his dedication and persistence in getting the furnace delivered, despite the delays from the manufacturer. Well done, David.

So, all in all I give First Jewel a 5 out of 5.

Mike M.

$496 for an experienced plumber to replace a bathroom faucet that was only 1.5 years old? Property manager claims no price was ever quoted beforehand and that she never would have approved for that kind of ridiculous price. Surprise!

Randy Jerilyn R.

Had a small water leak at a brass fitting coming out of our home water supply line. I have peck piping experience and would have fixed it myself but just had shoulder surgery. They were very responsive but that was as far as it went. The serviceman spent no more than 1 1 /2 hours at my home and I know from experience that the peck piping repair materials that he used cost no more than about $30. They charged me $1,023 including service charge which was normally waived when they did the job. I asked for a breakdown of hours and materials which they would not provide for two weeks. I finally got in touch with the plumbing manager and was finally told that their flat plumbing rate was $190/hr which is the highest or among the highest in the area, however even at that rate the service man was in our home no more than 1 1 /2 hours on the repair so I figure that we were overcharged about 4 times what is should have cost. I spoke with the service manager who spent about 20 minutes trying to justify this crazy high amount but with my own experience in plumbing they were just really lame excuses. I was told by several people in the past not to use them because they were so high in cost but I didn't listen to their warnings. My bad and never again.

Gary A.

WOW! I never been treated so rudely. I went onto the website and gave them information very specific to what I needed. I did not get a call for a week. I went back onto the webpage and sent a chat.
I did get a call from Tashia, she wanted me to give all the info again. She was only willing to take my info and to say that I would get a call from a project manager. Apparently the system does not work well enough to get a call from someone who is going to come over. After getting an apology for the info ""getting Lost"", I became very dubious about giving money to a company that does not even return calls.
This person got very angry with me and began to talk over the top of me when I asked if the furnaces they install are in stock, or do they order them.
I know this is kind of a pie in the sky question but we are in interesting times and are having trouble getting things shipped. It was not a question that had to be answered specifically, but a general ""yes we do stock some"", depending on the one you need.... Not an unreasonable question.
It is too bad, it seems like this company was just what I needed, prepared to spend thousands, I couldn't get past the front desk.

C J.

I am so frustrated with first call jewel!! We have been using them for years and even paid for a contract to have our furnace and other household equipment checked spring and fall. For the first year everything was great! The past 2 or 3 scheduled services we had to call to get a technician out. The service contract was so was supposed to be designed so we didn't have to ""remember"" to call. This fall service we again had to call and schedule our service. They then called and cancelled our first appointment because they needed the technicians for ""emergency"" calls. AKA the more money calls. Today we had a scheduled appointment for 8am. No call and No show. When we called they stated the technician had to check on a emergency call. We took time off work to be home for this service!! The lady was sorry, ""could we come later?"" Do they think I can just miss work again!! Really?! I live in a world where I am required to be at work!! Never again!!!

Anthony M.

Five Stars because Yelp don't offer SIX!!! Sent a picture of the tech, told us when he was to arrive. He found the previous tech had left something that was blocking the fireplace fan from turning. He could have kept that a big secret, but he didn't. A stream of appologies and he fixed it without a charge, not even a housecall. Integrity COUNTS!

Kenneth D.

Quality technicians. Professional job. No complaints. Have used for electrical & plumbing work on residence.

Pam L.

They came promptly on a hot Saturday and quickly found the problem. There was a weekend service fee but it was fair. Tech knowledgeable and friendly.

Keri K.

My parent's basement in Rigby was flooded on a Saturday. I live out of state, and quickly found myself at the mercy of whatever plumbing company would be kind enough to pick up a frantic phone call on the weekend, and not only agree to help, but know how to repair the leak. Enter First Call Jewel and Amazing Bruce! Thank you for quickly coming to the rescue, and even calling me after the repair to assure me that things were under control.
I'm keeping you on my speed dial!

Jim S.

Please hire competent people to answer the phone. Tried to call but got a know-nothing-can't-understand-anything-girl who somehow got disconnected and never called back. I needed some service in the reasonable future but couldn't even get any attention or answers for 2 more weeks, so I went elsewhere.
If business is that good, why not hire a few more people? And train the phone answering girls - let them know what kind of business you do, some clue about how much different services may cost, and how to operate the phones so they don't disconnect or cut off callers. You probably lose a alot of business & alot of new customers as well as old ones, but hey I guess you save alot on office girl training.