First Call Jewel

Keri K.

My parent's basement in Rigby was flooded on a Saturday. I live out of state, and quickly found myself at the mercy of whatever plumbing company would be kind enough to pick up a frantic phone call on the weekend, and not only agree to help, but know how to repair the leak. Enter First Call Jewel and Amazing Bruce! Thank you for quickly coming to the rescue, and even calling me after the repair to assure me that things were under control.
I'm keeping you on my speed dial!

Jim S.

Please hire competent people to answer the phone. Tried to call but got a know-nothing-can't-understand-anything-girl who somehow got disconnected and never called back. I needed some service in the reasonable future but couldn't even get any attention or answers for 2 more weeks, so I went elsewhere.
If business is that good, why not hire a few more people? And train the phone answering girls - let them know what kind of business you do, some clue about how much different services may cost, and how to operate the phones so they don't disconnect or cut off callers. You probably lose a alot of business & alot of new customers as well as old ones, but hey I guess you save alot on office girl training.

Joni B.

I needed a kitchen faucet installed. The tech was good, but the constant upsell attempt was completely annoying. I didn't want my line snaked or whatever all the way to the street for $1,000, and I didn't want a new garbage disposal either. I just wanted my faucet installed. And since I opted for the minimum package of services the work is guaranteed for just 30 days. I think the tech said if I opted for the $1,000 package the work is good for a year. That is utter BS. What kind of a reputable business sets up a warranty schedule like this? I will likely use a different plumber next time. On a positive note, my new faucet works great and does not leak! So, overall, the work this company does is solid, but no thanks to the hard sales technique.

Daniel L.

What an rip off! 156 bucks for few minutes of work, and they didnt even check the air filter! the company need to redo their pay system, and im certain not gonna to call them ever again. I hope that company will bankrupt for charging too much!

Rachel Y.

We called to have our furnace repaired. He fixed it for $350 and it was working fine when he left. Less than five hours later it stopped working again. We called Jewel and their after-hours repairman came quickly, but had to get a part shipped in. He came the next day and fixed it. The furnace now works well. The problem is that the repairman said the first guy missed a short in the system and that that short ruined a whole bunch of other components in the system that were working perfectly fine before he came. They then charged us over $400 to replace all the parts that their mistake ruined. I will not call them again because I want businesses to be honest about their mistakes and cover those costs.

Doug S.

Rip Off! Absolutely DO NOT call Jewell. $239.00 just to come out service charge.
Charge was supposedly for after hours service even though I called at two o'clock in the afternoon. They explained the plumbing tech was in Pocatello so it would be after hours before he could get there. I had the supply line from the shut off valve to the toilet flush tank that had clogged and needed to be replaced-cost $163.00. Total cost $402.00! I could have bought a new toilet for that price. They give you service options ranging from $163.00 to $400.00 regardless of the cost of materials and labor time. I was not told in advance about these ""options"" when I called the Jewell offices. Do yourself a favor and call anybody but Jewell!

D W.

We found a leak in our basement on a Friday evening as we were getting ready to go out of town. Cleaned up the water, spread everything out to dry and on our return home my husband priced out the parts he needed to repair the leak. This was a repair my husband could have done, except the brand of part he wanted to use was not available in town without ordering it even from the big box stores. Shipping lead times of one week to five weeks. Plus because of our deck being above the faucet outside, all the work needed to be completed in the basement, without removing part of the deck or crawling under it. Engineer husband was overthinking the job... ehhhhh!
I called 1stCall Jewel. For about $25 more than we had priced out with the quickest shipping time, the repair was done within two hours of the call. With the same part my husband had priced out and the deck intact.
From taking the call to the service person the personnel were friendly and professional. The service person called about 15 minutes prior to showing up so I could put my dogs upstairs to keep them from barking too much.
He did notate a needed repair to our turn off valve which doesn't completely turn off, meaning the water was slightly dripping the entire time he worked on the broken pipe. We were already aware of that need.

Wendy S.

They charged me $735 for a faucet and to install it - now they can't tell me a breakdown of why the charge was so high. It's a standard kitchen faucet that retails for $215.

They also broke the gas valve to our stove while hooking it up...NEVER call Jewel

Judy C.

We had LEd ceiling lights in the kitchen and the first bathroom I guess when they start to go they flicker. Called first jewel they came out right away he didn't charge the service call fee because we needed to go and buy the lights a few weeks later called he was here right away put up the lights no fuss, absouletly wonderful people including the girls that answer the phones in the office.

Jesse S.

Came home, furnace would not run. Called Jewel
first thing Friday morning. Took care of me same
day. Tim was professional, on time and completely open to answer all my questions. First rate job.
Had several option of what was to be performed. Explained all well. Will continue to use Jewel for
all my needs.