First Call Jewel

Daniel L.

What an rip off! 156 bucks for few minutes of work, and they didnt even check the air filter! the company need to redo their pay system, and im certain not gonna to call them ever again. I hope that company will bankrupt for charging too much!

Rachel Y.

We called to have our furnace repaired. He fixed it for $350 and it was working fine when he left. Less than five hours later it stopped working again. We called Jewel and their after-hours repairman came quickly, but had to get a part shipped in. He came the next day and fixed it. The furnace now works well. The problem is that the repairman said the first guy missed a short in the system and that that short ruined a whole bunch of other components in the system that were working perfectly fine before he came. They then charged us over $400 to replace all the parts that their mistake ruined. I will not call them again because I want businesses to be honest about their mistakes and cover those costs.

Doug S.

Rip Off! Absolutely DO NOT call Jewell. $239.00 just to come out service charge.
Charge was supposedly for after hours service even though I called at two o'clock in the afternoon. They explained the plumbing tech was in Pocatello so it would be after hours before he could get there. I had the supply line from the shut off valve to the toilet flush tank that had clogged and needed to be replaced-cost $163.00. Total cost $402.00! I could have bought a new toilet for that price. They give you service options ranging from $163.00 to $400.00 regardless of the cost of materials and labor time. I was not told in advance about these ""options"" when I called the Jewell offices. Do yourself a favor and call anybody but Jewell!

D W.

We found a leak in our basement on a Friday evening as we were getting ready to go out of town. Cleaned up the water, spread everything out to dry and on our return home my husband priced out the parts he needed to repair the leak. This was a repair my husband could have done, except the brand of part he wanted to use was not available in town without ordering it even from the big box stores. Shipping lead times of one week to five weeks. Plus because of our deck being above the faucet outside, all the work needed to be completed in the basement, without removing part of the deck or crawling under it. Engineer husband was overthinking the job... ehhhhh!
I called 1stCall Jewel. For about $25 more than we had priced out with the quickest shipping time, the repair was done within two hours of the call. With the same part my husband had priced out and the deck intact.
From taking the call to the service person the personnel were friendly and professional. The service person called about 15 minutes prior to showing up so I could put my dogs upstairs to keep them from barking too much.
He did notate a needed repair to our turn off valve which doesn't completely turn off, meaning the water was slightly dripping the entire time he worked on the broken pipe. We were already aware of that need.

Wendy S.

They charged me $735 for a faucet and to install it - now they can't tell me a breakdown of why the charge was so high. It's a standard kitchen faucet that retails for $215.

They also broke the gas valve to our stove while hooking it up...NEVER call Jewel

Judy C.

We had LEd ceiling lights in the kitchen and the first bathroom I guess when they start to go they flicker. Called first jewel they came out right away he didn't charge the service call fee because we needed to go and buy the lights a few weeks later called he was here right away put up the lights no fuss, absouletly wonderful people including the girls that answer the phones in the office.

Jesse S.

Came home, furnace would not run. Called Jewel
first thing Friday morning. Took care of me same
day. Tim was professional, on time and completely open to answer all my questions. First rate job.
Had several option of what was to be performed. Explained all well. Will continue to use Jewel for
all my needs.

Keith P.

Horrible service. Tech was rude. Was told supervisor would call me back. Didn't get a call. I'd recommend that you find another plumber. I did

Willy G.

Called to look at water leak under fridge in a rental home. Tenant had permission to make repairs in his lease and from text message from me. Guy showed up, declined to do any work due to not speaking with me (owner directly). Said problem wasn't plumbing, but with fridge. I asked to have broken ice maker supply valve fixed. Well he didn't end up fixing that one, but just put a new one in and left the busted one. OK, no problem. But he billed 293.00 for the repair plus 129.00 service call. Part was all of 5 or 10 dollars. Total time for competent plumber should have been 30 min on the job. This is the 3rd and last time I will use Jewel. Every time the bill is about double what the cost is. Make sure to look around at other urgent services before using Jewel.

Dan O.

We found ourselves with no water on a Saturday and were thrilled to find out that they could help us out. Even more thrilling was how outstanding the customer service was, both on the phone and in person. The work was professional and the feedback during the repairs was awesome. We will definitely be back when the time comes, as it always does with an older home.