First Aid Plumbing

Jessica C.

Alex and his crew were amazing. My condo was built in 1978 and the galvanized piping was leaking. I contacted several companies, but Alex was the only one who provided a comprehensive assessment of all the repairs/re-piping that needed to be done. He started work immediately and was extremely responsive throughout the entire process. He was punctual, professional, organized, and efficient. He even responded during the weekend when my neighbor encountered an unexpected issue between our water lines. He also referred me to a wonderful gentleman for sheetrock and painting once the re-piping was done. I am so appreciative that I was referred to Alex (by another established and highly rated plumbing company who was unable to perform the work). HIGHLY recommend! I'll definitely contact Alex again for plumbing issues in the future.

Walker M.

I rarely get to write a review of a business that is this good. We had a leak in our water supply line between the water meter and our house. I called First Aid Plumbing at 1:00 pm and told them my problem. Alex introduced himself and said that there would be someone here in less than an hour.

The plumber arrived in about half an hour and looked at my problem. Basically, the whole underground PVC pipe from the meter to my house was failing. A large pine tree, now over 40 years old, had roots that were destroying the water line. He gave me what I considered a very reasonable price (less than I expected!) to replace the line with modern PEX.

6 hours later, the job was finished. The trench that was required was neatly covered and the sod replaced on it.

Further, the crew was great. I watched some of their work and they carefully explained everything that they were doing.

I have had other plumbers do repairs here. Before they finished their work, I was thinking "just get it done and get out of here". I didn't at all feel that way with First Aid. They were GREAT!

All of my future plumbing work will be with First Aid Plumbing. I give them my highest recommendation!

Monty M.

After my initial great experience I contracted with Alex once again for a water softener installation. Things went soothly and quickly and the appliance was up and purring in very little time. He always carefully executes the design and finds ways to adjust and improve for a satisfying professional result. Our water has gone from 30gpg hardness to 1 gpg. As soon as he can schedule to return he'll replace our scaly, streaked and calcified toilet bowls and faucets.

If you want an expert and pro plumber - Alex is the man!

Missy R.

Super response time, excellent customer service. Had to uncover server line yet yard looked untouched after they left.

Kurt S.

They did a same-day water heater replacement at our house. Fast, courteous, and fair pricing.

Joel L.

I called First Aid Plumbing to inspect an issue I found with water coming back up through the toilet when a load of laundry is run through my washer.

Alex responded to me promptly, set an appointment and followed up in the time we agreed on.
The inspection of the problem went well, and he explained what we might expect to see during the inspection, as well as what the work required might be.
Unfortunately, we had a miscommunication during the inspection followup; however, despite this being a situation that might have easily turned sour, Alex maintained a high level of professionalism and understanding.

We were able to resolve the issue satisfactorily due to Alex and First Aid Plumbing's genuine desire to maintain good customer relationships; this goes a long way in giving one a sense of trust in the job they perform.

Shelly K.

Alex and his guys are very professional, honest and show up on time. They are very knowledgable. I have had them replace a faucet, an outdoor faucet and the cut off valves under the sink. I have used them several times and will continue to use them for upcoming work.

Suraiya K.

This review is for services that were completed on 10/07/2022. First Aid Plumbing fell in the middle of the pack in terms of pricing, which seemed competitive to a person that is no expert on plumbing and plumbing prices. I received some quotes that were lower and some that were exponentially higher. I've learned that a lower price is not necessarily better. I respect Alex's transparency, even when it was difficult for me to be fully knowledgeable and transparent about the issue at hand. The work actually ended up being deeper in some sections than anticipated (as prefaced by Alex) and I was not charged extra for the additional digging and work for related repairs. Out of all the quotes and discussions I had regarding cause(s) of the breakage in the sewer line, Alex was the most transparent and showed me the issue on the camera and physically (when the pipe was unearthed). Another outlet was built out for potential future sewer line cleanouts. I don't know if anything can be done to position this access point towards the back of the yard (versus a higher traffic area) but this is the only change I would have wished for from the service. It looked like teacher (Alex) and apprentice (Rogino) worked well and respectfully together and that makes for a winning team that ultimately supports and respects customers similarly. It also makes for fast and efficient service. Thank you for mending our (spot replacement) sewer line and preventing the fourth back-up in the house in less than three months. Now we can just focus on living in the house instead of bleaching it out every two weeks to a month. Lastly, from a legal and administrative standpoint, thank you for providing traceable information via public records (i.e secretary of state and MLP# and how to look it up). Appreciate some of the honest perspectives and things to look for on warranties.

Emma G.

Alex is a hardworking, professional and above all, HONEST person. I highly respect him and recommend him to anyone who needs fast, affordable and professional service. I had a full re-pipe and will call him for all future plumbing work.

Bruce D.

leaking pipe and intack valve to hot water heater. Was here within 30 minutes on a Saturday and completed in less than an hour. Fantastic service. Darrel his assistant very knowledgable, effecient, explained everything, was not a salesman trying to sell things I didn't need. Fantastic, have on speed dial for next time I need them. Highly recommend.