Finish Line Plumbing, LLC

Blair B.

Brad and the Finish Line Team were great from start to FINISH and conducted themselves with the highest levels of integrity and honesty. This is the plumbing company you have been looking for.

Brad took the time to hear my concern and to schedule an appointment that met my availability. Finish Line also uses technology to provide reminders and I was also impressed because I received a text with a link to track Brad when he was about 5 minutes away--it was like stalking an Amazon Package!

My Home Warranty company sent two contractors out who were unable to resolve my issue properly. The first left cracked tile, did not caulk fixtures back into place, and left a huge mess. The second wanted to open walls to solve the problem. Oh, and did I mention the no call/no show in between? My amazing real estate agent called HMS and they pulled out the big guns (Brad/Finish Line).

When Brad arrived, he put on shoe-booties (never had a contractor do that before!) and then took the time to hear me out and look at the problem from a few angles. Brad explained a few possible solutions and his recommendations, also letting me know approximate costs for each.

Brad was in and out of my home in less than two hours, allowing us to put TWO showers back into service. Throughout his visit it was clear that he took pride in his work and was invested in my experience as a customer.

I didn't think I'd ever find a plumber more interested in actually helping people rather than making a quick buck, but now I know who to call for any future plumbing issues: Brad and Finish Line Plumbing.

Carol R.

Poor customer service, Brad is extremely rude. This company was referred to us by our home warranty company. They worked on our sump pump and hot water heater. Had issues with both. Had gas leaking from our hot water heater after install. Still working on request from our home warranty company for reimbursement dealing with the sump pump after getting an independent company out to take care of the problem.

Cindy T.

I would not recommend this company.

I am new to Winchester and purchased a home needing renovations. They were to upgrade my plumbing from galvanized steel to PVC and place a gas line for my new gas stove. I needed a shower valve and gas line in order to complete the bathroom and kitchen. The plumber was going on vacation and would not respond to me, after I was told the job would be completed before he left on vacation.

The issues with the work were:
1. No permit was pulled for the gas line. It was not the appropriate size or up to code.
2. The drain pipe from the shower was 1 1/2 inch not 2 inch. My understanding is that is not up to code either. This was not a tub/shower combination--just a shower.
3. Per the contract, they were to remove cast iron drain and replace with PVC. They were also to look with camera to make certain there were no cracks and leaks in remaining cast iron drains. This did not happen. Instead of connecting the shower to drain next to shower, they routed it across the floor to share with the sink. The cast iron drain near the shower was clogged. Needless to say, another expensive issue which needed to be corrected. A vent had to be added because water was gurgling back through sink every time shower drained. And, the cast iron pipe had to be snaked from basement upstairs to the bathroom.

I had to hire someone else. Unfortunately, it has cost me more to correct the above mistakes. Several contractors suggested I tear out the floor in bathroom (again) and correct plumbing. Unfortunately, I cannot--too costly and I do not have the funds at this point.

Cheryl M.

I was given a date and time for contractor to replace my kitchen faucet. I was assured that this was not a problem. I gave both my home and cell numbers. I never received a call back and of course no one showed up. When I called the office the receptionist did recall speaking to me, but had no notes as to my information or what job I needed done. I asked for the owners number which she gave to me. When I spoke with B. he did not seem the slightest bit concerned that this had occurred. Obviously this business does not need customers. No apology, no how can we remedy the situation, nothing.

Cheryl M.

Michael D.

I was introduced to Finish Line from my home warranty company, which has a tendency to assign ""challenging"" companies for various needs in our home. Finish Line has been by far the most responsive, professional and thorough companies we've been able to work with. We request Finish Line for every plumbing related claim we have.

Brad and Alan are a pleasure to work with, extremely knowledgeable and do great work. I've had them replace a sump pump, hose bib, garbage disposal and have even had them work on issues outside of warranty claims because I know they will always work to be available in a reasonable amount of time, and the job will be done right. I had a weekend request today and my home is 45 min away, and Alan was there within two hours of me making the call. As usual, very professional, patient, knowledgeable and you can tell he genuinely wants to help. I will continue to use Finish Line and would recommend their services.

Janet C.

Started off strong. They called me back immediately and were able to fit me in right away. The gentlemen were both very nice and professional when they got here.

The job entailed replacing the facets on both our pedestal bathroom sink and clawfoot tub. I explained to him that the tub was leaking and I was happy he could get to me so fast.

It took him 4 1/2 hours (plus another man) to replace the facet in the sink and then he told me he had to come back for the tub. I was frustrated that he started with the sink when I clearly had told him the tub was the priority. Then he told me the cost to fix the sink. It was more than I had budgeted for the whole job. When I asked how much the tub was going to cost, he told me it would take a least 5 hours. The total job of replacing two facets would cost me $1000! Are you kidding me?!?!

I would not recommend Finish Line Plumbing, nor will I ever be using them again.

Rich P.

Great service received today.. I called them this morning and they showed up on time the same day. Very professional on the plumbing repairs and friendly staff. Although simple (just replacing some faulty shut-off valves), Jim with Finish Line was able to inspect all of my plumbing lines under my sink, and did the job within just a few minutes under the phone-quoted price. Very satisfied customer here...

Matt C.

Great plumber. He's done multiple projects for my family and always fairly priced, and very responsive. I'd highly recommend his services. He just replaced our hot water heater, frozen outdoor faucet and several other nuisances for us.

Leanne P.

We have used Finish Line Plumbing twice now.. They replaced our water pressure tank a couple years ago and recently a whole house water filtering service for our horrible well water. Brad has always been very professional, efficient, and responds promptly. I highly recommend Finish Line. Their prices are fair and competitive. We are happy to have found a trustworthy dependable plumber!

Robert A.

Finish Line falsely reported information to my Home Warranty company.
Company was referred by my Home Warranty service. The technician who came to our home was excellent (Jim). He came out and discovered that the backup was probably occurring from a drain under our carpet. He agreed that he would return to our home under the same deductible to check the drain when the carpet was pulled back. He left and we were able to locate the drain under the carpet. When we called to schedule a follow up to the initial service call the manager Brad indicated that it would be an additional charge. After reviewing the recommendations/notes from the initial service call and conferring with our warranty company, it was clear that the company should have returned w/o charge. We called again and Brad (Manager) rudely indicated that the service claim was closed and that we would have to pay another deductible if they were to come back out. I read back the reason that was listed by their serviceman (carpet covering drain) and indicated that this was inconsistent with what he reported to HMS. Again I stated he falsified information to HMS indicating that the drain was blocked by concrete. He refused to comment on the information he submitted. He was extremely unprofessional, arrogant, and rude; and he did not honor the agreement under the deductible that was clearly covered by our deductible, reflected by the service ticket completed by Jim, and explained by our warranty company.

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