Filan & Conner

Dorothy M.

Hired Filan/Conner to install heater 12/2021. A nightmare! Had to have them come out 2 to 3 times a month for 8 months until I said no more. Heater kept breaking down from first day installed 12/30/21. I was without heat for 5 days after installed as they would not come out on weekends or holidays. Some adjustment, then a leaking capacitor that they couldn't find, but I found it. The stack as installed failed inspection by Mt Laurel Twp. It was left unsealed allowing freezing cold air to enter from roof causing overworking of heater - and a carbon monoxide danger. They came out to seal, but used a sealant that was a fire hazard. The ceiling above heater was not secured, plate hanging down and not insulated. This Also aloud up to 130 degrees of heat to enter from roof through to system in summer (This review is shortened.) --- but then came summer with no air conditioning. That summer was brutal with excessive heat and house was hot. High gas and electric bills. All they offered were bandaid corrections that were not nearly appropriate for this heater or my house. And wanted more money saying preexisting conditions that were not part of new heater installation. How do you install a heater as a contractor and not have it work and just make excuses. I finally had enough, had 2 other contractor opinions at my expense to advise corrections needed for the shoddy install. I settled on a contractor to make the repairs. They tested all before hand scientifically and results were as I already knew about my house. And that the corrections Filan/Conner wanted to make were rediculous, cost a lot more money and would not have worked. Obviously Filan/Conner did not know how to install a heater in a modular manufactured home. Filan/Conner does not warrant even one star for review. It cost me $5,000 to correct all repairs that should have been done as part of original installation. The condensate pipe they left uninstalled! When they did come back out to install, they installed it going through main duct leaving all holes and openings unsealed whereby all my airconditioning was be diverted to underneath the house instead of in the house through house vents. I was sick and nauseous all summer from the Excessively hot house and no airconditioning.

Brian D.

Filan & Conner were at our home from the 12th through the 14th of April adding a second HVAC unit for our 2nd floor in our attic. Everything went well during the installation. All of the workers were courteous and things ran efficiently. Two days after their work was completed, a leak started to form in our upstairs ceiling. I went into the attic to investigate and it appeared that the new unit was leaking over the last two days and water was everywhere in our attic. Water had pooled up in our attic and eventually began to come through the ceiling. We contacted Filan & Conner late Saturday evening and at our request, they came Easter Sunday morning (April 17th) and fixed the leak. The worker informed us that someone else would need to take care of the damage and we should call on Monday, which we did. Since the leak repair, the water has soaked through more of the ceiling and the seams of our ceiling have split open now multiple sections of the ceiling need to be replaced and soaked insulation needs to be replaced. Nine days have passed and we have yet to have someone come and repair this issue. We have initiated multiple emails and phone calls. Each time we are informed that we should be getting a call to schedule the repair that day and still nothing. The damage continues to get worse as the days go by as the weight continues to put a strain on the damaged ceiling. On our most recent call (April 22nd) we were told that we should just call someone else to schedule a repair and send them a bill, which I feel is still unacceptable. Filan & Conner was quick to cash our check, but have continued to drag their feet when it comes to fixing their work as we are still without a date that the repairs are even scheduled to begin.

Richard F.

After replacing our sewage drainage pipe a couple of years ago, which was a huge and expensive job, I have had 2 main drain clogs. The first one they came out and unclogged (which I paid full price for). The second one (today) the technician scheduled to come at 11 am. Then he called me back and told me his manager informed him that they were no longer dealing with clogged drains and that they were recommending another company. He texted me the name and number of the company, which when I called turned out to be a towing company. Then I tried to call the technician back, he did not pick up.
I have never heard of a plumbing company that no longer fixed clogged drains.
Filan and Connor, you just lost my long-standing business.

Hailey A.

Very Unprofessional. Very passive aggressive. Spoke to them without my husband and they made me feel inferior to them. Husband spoke with them and their entire attitude changed. Will not be recommending this company to any of my friends or family.

Josephine D.

I'm new in the area and needed a reliable plumber to replace my kitchen faucet. Kevin Kaspar of Filan and Conner Plumbing provided more than just reliability. Kevin was punctual, knowledgeable, professional, and pleasant, and he made recommendations for issues that I wasn't even aware of. If I have other plumbing issues, I will be sure to contact Kevin at Filan and Conner.

Josephine D, Atco, NJ

JoAnn D.

My heater started acting up so I wanted to fix the problem before it became a major issue and I was without heat. Tony responded immediate to my request and was at my house in a matter of hours. He examined the unit and cleaned something that might be part of the issue but other than that, no further work was needed. He did not charge for this service nor did he try to sell me something I didn't need. It's hard to find good, honest people and Tony appears to be just that! I plan on getting a new HVAC system in the next few months to replace the original which is over 20 years old. I will definitely be using this company. Thank you so much!

UPDATE: Well my AC took its last breath during one of the hottest weeks in the summer so I had the entire unit replaced a month ago by Filan and am totally happy with the timeframe for install, price, and workmanship.

Patty T.

We sold our house and was pressed for time to make repairs from the home inspection report, called Filan and Conner Monday and by Tuesday they came out and fixed everything in one day! We recently had a poor experience with another plumbing company and was nervous that this would the same but Tony was professional and knew exactly what to do! He had the part immediately and fixed everything in less than an hour, all for a reasonable price! Would definitely call them again for any plumbing work!

Gina G.

I had a problem with my high efficiency boiler. It would ""lockout"" and I would have to manually reset it. I had had this problem since the boiler was installed. No one was ever able to fix it! I had 6 estimates to repipe my boiler, and Filan & Conner were the only ones to not insist I get an entire new system. They also didn't call me honey, baby, or sweetie! They were fast and professional! Thank you, Tony R!!!

They just did air conditioning for me and I am very happy!
Thanks again!

Mayra B.

Tony was amazing! He came when he said they would and provided great recommendations. We did a complete HVAC replacement. Their pricing was very comparable (even less than other companies), and their responsiveness was what cinched it for us. Nick came to do the install with a couple of their other techs. Talk about A+ service. Each and every one of the techs we interacted with were super. They were all very respectful of our home, even though it was bare and down to studs. We contacted them to do a repair at another home we own and again----AMAZING service. Tony came out right away to assess the needs, and Nick was there the very next day to do the work. We would not hesitate to recommend their service!

Bret W.

Called and scheduled an appointment for a simple, routine copper line valve. Gave me a 3 hour window so I moved my schedule around. No call no show.
Now I'm looking for a company for another job and their name came up so I decided to leave my review... And crossing them off the list for good