Fidelis Plumbing

Crystal C.

Loved that Gerardo showed up to our home wearing a mask! He was so professional and kind! He demonstrated the company's products that provided us with some education on our currently city water and how we could improve the water and air system using Fidelis! We were sold!!! Although the total price is pretty hard to see at first..... the soaps that are provided for the next 10 years pretty much covers paying off the package that we purchased. Dylan (Manager) was also so awesome to take some time from his late evening to get on the phone and give us a great final deal! If you are a teacher, veteran or first responder, you need to take advantage because you are given an even better discount! I also want to thank the awesome contractors (Alfredo and his crew) for coming out to my house the next day and installing the system! They did an awesome job! Lastly, I just want to also say that my right hand had open wounds and was swelling from having either eczema or dermatitis and after a few days with the new water system... it went away!!! That isn't the reason why we got the water softer but, wow, is that impressive!!! Once again, thank you guys for selling us this product to better our lives with cleaner water and air! God bless always!

N F.

Overall not happy or impressed with the products.
Also, make sure you read the contract if not happy with the products you only have 3 days to return them. The air filters dont seem to be working the way they said. The washer product hasnt cleaned our clothes either. We finally just asked for our money back and they said no sorry only have three days. Excuse me but how can you tell if a air or washing machine product works after three days. The water filter is fine. But all other products dont waste the 14K on.

John G.

They send out these stupid pink post cards saying "This office is attempting to reach you to deliver a parcel. Final notice." I call and find out it's a stupid marketing scam from Fidelis Plumbing to come out and test your water and air quality. When I told them it was a brand new house with a seven stage water filtration system...they still wanted to push the issue about checking it for free anyway. No thanks. That's not how you earn my business by tricking me into thinking I missed a package. If you're a legitimate company, why isn't your business name ANYWHERE on the post card. Very deceiving and poor business practices, if you ask me.

As you can see from their response, they just prove my point as stated above. If they were a reputable company, they wouldn't have to trick people into thinking they missed a package. You don't have a package for me because I have no reason to contact your company. You missed lead me into believing I missed a package so I would call and you could try to make a sale for your business. If you were a reputable company, you wouldn't have to trick people. A reputable company puts their name on their advertising to state who they are and what they offer. Again, this is poor business practices and trying to drum up business from someone who otherwise probably wouldn't call you in the first place. I have forwarded this to the consumer Division of the Attorney General's office for further review.

Jacklyn H.

Honestly if I could tell people not to get this water softener I would, can't wait till it's paid off. They hound us for payments (when we pay as close to the date as we can but with covid and one of us losing our jobs, I got 0 help, just a "so are
You going to schedule a payment or not" I know it's the credit bs and not the company themselves but the company themselves deals with a shitty credit place. Again if I could give 0 stars I would. The guys i had praised, never answer our calls when we have questions or need help troubleshooting. Lesson learned though.

Also I know every experience is different and y'all try to relate it to everyday things but sometimes a simple "I understand" is better than getting mansplained ‍

Angela N.

Salesperson came into my home and tested my water-he seemed upset I already had a water softener working perfectly fine in my home. Tried to sell my an over priced air cleaner-then told me he works only on commission blah blah I listened. Well guess what? No gift card. I called and they said "I declined the water test" just confirms he was a liar. Still waiting for my gift card. Best advice don't do business with the shady company or don't let them into your home

I will update I received a call from management they were very apologetic for the salespersons actions and very professional. And they sent me a gift card which was a mute point-but I'm still appreciative.

Robert R.

Soooo glad i read the reviews before having them finish the installation, i just wanted the 25$ gift card that they promised.... But they have to do a test of your water first which was ok with me.... After 3.5 hours of demonstrations the guy gave us a price that started out at 160/ month for 7.5 years... Then he gave us a special discount of 130 per month, then i said i could only pay 100 a month... He said that was fine, he would make it work, but after reading the reviews i changed my mind, i cancelled on him, he kept insisting and at the end he was giving a better price of 80$ per month.
So it went from 160 to 80 per month??? How is that even possible??? They try to take advantage from people... In a very dishonest way.... We went with caulligan's a local company from texas for 9.99/ month... So glad i read the reviews ... Oh and by the way i never got my 25$ gift card...

Lisa R.

Well,I finally got my gift card after we called the office to ask what happened to it. So,Courtney Smith was very professional on the demonstration explained everything very well,that was the only misleading thing was the gift card. I can not remove my first review the system will not let me. So,I'm sure this is a good company and not a scam. We did not buy the water system after all.

Taylor G.

It is amazing how changing my water made such a change in my life. I was having bad acne and my hair would be so dry due to the harsh chemicals in the water. You can even tell a difference in taste. I was pretty hesitant but I'm happy with my decision. Taylin was very helpful with explaining the product and felt no pressure of purchase. They even provide this amazing soap product. I would highly recommend this product and definitely have Taylin take care of you!

Bob K.

I had a Fidelis come to my home to test my water. The young lady who came out was very professional and knowledgeable of the situation with my water, it was horrible. She showed me the benefits of clean water and how it would help my family. Amazing. Install was fast and done with the utmost professionalism and care. I love my clean water. Great company. Btw, I had read the other reviews and I was skeptical but everything turned out great !! No issues.

Taylin G.

My skin and hair are already so much softer! I love the system and the soaps, they smell great!