Ferguson Home

Leslie Ann K.

Ferguson Bath, Kitchen and Lighting Gallery has client services perfected. I have had the privilege of working with Sydney Manning twice now and she has been impeccable. She remembers me, suggests appropriate appliances, answers all my questions, is attentive and pleasant. I know I am in the best of hands with her and I can't recommend her or Ferguson's enough. Excellent client service and great products, fast delivery. Thank you Sydney!

Colleen C.

Phillip Stone at Fergusons has been a true gem, helping us with appliances and plumbing fixtures for our guest house. He is a great listener, very patient and extremely knowledgeable. And did I say patient? Yes! He has a wonderful personality and is always prepared for our appointments. He never gets frustrated if I change my mind and is honest in his opinion of products. If I could give ten stars, I would.

Jan E.

Ferguson has been great to work with. Answer questions and offer suggestions. They were especially helpful for us in choosing a cooktop that would work for our countertops.

Richard R.

What has happened to fergusions?? I recommend going somewhere/anywhere except here. Terrible service from Lupe. Rude to my wife on the phone(after she received the 5k for the oven/range) rude to me when I visited her at the store. I had to go to the manager. Don't bother with this place. Overpriced and terrible service.

Sharon K.

My husband and I are doing a major remodel and if ever we needed someone with expertise and patience it is now. We found it in Phillip Stone!
He is kind, patient and most importantly knowledgeable in so many areas we were able to purchase all the different items we needed from plumbing fixtures , lighting, appliances etc. All go together perfectly. We were surprised he had the patience.
Thank you Philip!

Ingrid S.

Went to Ferguson's with the idea high end appliances woudl come with high end service. Our first experience with Lupe was great. She was very knowledgable with the products we were interested in. That meant a lot to us. After our first visit, we ordered, our Sub Zero frig, sub zero wine frig, wolf cook top, & sink. She explained how Wolf will come to our home to professionally install our new appliances, at no charge to us. Then we came back to add a faucet, garbage disposal, and a new double oven. That went ok. Then we needed a new washer/dryer right away. She took care of that. It came when she said, however, there we several miscommunications about what time the delivery would take place, and the parts needed etc. We started this whole process back on June 24, 2020. On July 21st we ordered our Monogram French Door double oven. About three weeks later, I discovered that our oven had been discountinued. After several phone calls and emails, to Lupe, she finally responded that yes, that was true and would I like to order the new model, and by the way, it is $150 more. Of course we wanted to order the new model and we were charged the difference. personally, I would never have asked my clients for more money, especially if I had dropped the ball. Its Oct 2, and no new oven in sight. To sum it up, the after the sale service is very poor. The coordination between the managerment, sales team, delivery and installation is poor. I honeslty came to Ferguson's for a better experience and it did not happen.

Janis D.

Incredibly difficult purchase, slow service. Lupe was inefficient , mistakes with order, wait to correct, go to pick up area, wait there, no one has the order, complete circus of inefficiency. They have a good selection of well made quality products, but.... what you're made to go through is completely unacceptable!

Paul C.

Not only is their showroom stunning and full of all the latest kitchen and bathroom stuff, but Phil Stone is the best guy in the business, bar none.

Every single time in the last 15 years that I've stopped by, called or emailed him, he's quick to respond, incredibly knowledgeable and super friendly. Just like Dr. Phil on TV!

On top of that, almost everything arrives next day, so your project isn't kept waiting. Thanks for all the help!!

Marissa T.

The ""go to guy"" at Ferguson is the one and only Phil Stone. He will take care of you and hold your hand through the whole process of choosing your fixtures to design and delivery. The great part is the customer service is fantastic. You can be assured Phil will take care of everything!

Carmen C.

If you buy items from Ferguson and need help after the purchase, you are out of luck. I spent over $6,500 on a dishwasher, microwave, oven, and Thermador cook top in 2016. In November 2018, one of the grills lost a rubber feet. We called the number on the user guide for replacements for $18 on a 2-yr old cooktop, gave them the part number and Thermadora/Bosch sent the wrong feet. They want the serial number off the cooktop to send the right set! The number is under it somewhere and we would have to pay someone come out and lift the cooktop and reset it. I thought Ferguson's might be able to help me. I called and explained my problem to Mark n he said he would look into and call me back. Waited three hours and no call. Called him again and was told I should call their service number because they don't deal with repairs. In others words- we sell expensive high end appliances but you are on your own if something happens to them. Called service number and they don't have a record of our purchase so they can't provide assistance. And of course the salesman, Tim West, no longer works there. So now we are stuck. On top of that, the $3200 oven is giving us an error message on the oven probe, the microwave periodically displays a ""close door"" message and will not work. One of the reasons we went to Ferguson's was to get better quality appliances and good customer service. We are very disappointed with the service! You might as well buy at Best Buy or Home Depot - at least you don't pay $2200 for a cooktop that has pieces falling off.
Update: Sergio, store manager, contacted me and ordered the correct parts for me. Thank you.