Ferguson Home

Ingrid S.

Went to Ferguson's with the idea high end appliances woudl come with high end service. Our first experience with Lupe was great. She was very knowledgable with the products we were interested in. That meant a lot to us. After our first visit, we ordered, our Sub Zero frig, sub zero wine frig, wolf cook top, & sink. She explained how Wolf will come to our home to professionally install our new appliances, at no charge to us. Then we came back to add a faucet, garbage disposal, and a new double oven. That went ok. Then we needed a new washer/dryer right away. She took care of that. It came when she said, however, there we several miscommunications about what time the delivery would take place, and the parts needed etc. We started this whole process back on June 24, 2020. On July 21st we ordered our Monogram French Door double oven. About three weeks later, I discovered that our oven had been discountinued. After several phone calls and emails, to Lupe, she finally responded that yes, that was true and would I like to order the new model, and by the way, it is $150 more. Of course we wanted to order the new model and we were charged the difference. personally, I would never have asked my clients for more money, especially if I had dropped the ball. Its Oct 2, and no new oven in sight. To sum it up, the after the sale service is very poor. The coordination between the managerment, sales team, delivery and installation is poor. I honeslty came to Ferguson's for a better experience and it did not happen.

Janis D.

Incredibly difficult purchase, slow service. Lupe was inefficient , mistakes with order, wait to correct, go to pick up area, wait there, no one has the order, complete circus of inefficiency. They have a good selection of well made quality products, but.... what you're made to go through is completely unacceptable!

Paul C.

Not only is their showroom stunning and full of all the latest kitchen and bathroom stuff, but Phil Stone is the best guy in the business, bar none.

Every single time in the last 15 years that I've stopped by, called or emailed him, he's quick to respond, incredibly knowledgeable and super friendly. Just like Dr. Phil on TV!

On top of that, almost everything arrives next day, so your project isn't kept waiting. Thanks for all the help!!

Marissa T.

The ""go to guy"" at Ferguson is the one and only Phil Stone. He will take care of you and hold your hand through the whole process of choosing your fixtures to design and delivery. The great part is the customer service is fantastic. You can be assured Phil will take care of everything!

Carmen C.

If you buy items from Ferguson and need help after the purchase, you are out of luck. I spent over $6,500 on a dishwasher, microwave, oven, and Thermador cook top in 2016. In November 2018, one of the grills lost a rubber feet. We called the number on the user guide for replacements for $18 on a 2-yr old cooktop, gave them the part number and Thermadora/Bosch sent the wrong feet. They want the serial number off the cooktop to send the right set! The number is under it somewhere and we would have to pay someone come out and lift the cooktop and reset it. I thought Ferguson's might be able to help me. I called and explained my problem to Mark n he said he would look into and call me back. Waited three hours and no call. Called him again and was told I should call their service number because they don't deal with repairs. In others words- we sell expensive high end appliances but you are on your own if something happens to them. Called service number and they don't have a record of our purchase so they can't provide assistance. And of course the salesman, Tim West, no longer works there. So now we are stuck. On top of that, the $3200 oven is giving us an error message on the oven probe, the microwave periodically displays a ""close door"" message and will not work. One of the reasons we went to Ferguson's was to get better quality appliances and good customer service. We are very disappointed with the service! You might as well buy at Best Buy or Home Depot - at least you don't pay $2200 for a cooktop that has pieces falling off.
Update: Sergio, store manager, contacted me and ordered the correct parts for me. Thank you.

Suzanne L.

I had worked with Phil at Fergusons twice before for remodels around 2005 and was very happy with his service. So when I needed all new kitchen appliances I went straight to him. He ended up costing us to pay more than $2500 more than we should have. First of all he didn't order our appliances before the prices went up. He gave us an excuse that he was waiting for us to call with our credit card number, when I had told him to make sure to call me as soon as he knew exactly what he was ordering to get my credit card number (he had to work with our contractor). So he finally got our credit card number but I told him the total amount was over our limit. He said that was no problem he would charge half now and half a month later. He ended us charging the second half 10 days later without notifying us (he knew we could have used another credit card), so the credit card company treated it as a cash advance and now we have high fees for that. All we got from him was an aw gee, I'm sorry. I have been recommending him and Fergusons to other people for the past 13 years. That is definitely going to stop now.

Linda G.

My contractor recommended that we go to Ferguson's for our appliances when we remodeled our kitchen.
Phil Stone was our sales person. I told him what I wanted the appliances to do and he recommended appliances that fit those parameters.
All the appliances were just what I wanted, except the kitchen faucet. The kitchen faucet company discontinued the faucet we ordered and sent a different one in it's place.
Phil did his best to find another faucet that did the same thing, but no luck.
He refunded the cost of the wrong faucet and paid a plumber to reinstall our old faucet which I chose to keep.
I would recommend Ferguson's and Phil to anyone looking for appliances.

Kaitlyn C.

My husband and I were recommended to Phil Stone by our contractor. Phil went above and beyond and we have and will continue to recommend all people to him, despite us living an hour south!! We called him on a Friday and he was willing to meet up with us the very next day on Saturday. He spent well over 2 hours with us, happily comparing and contrasting all options and prices with us. He never made us feel like we were taking up too much of his time, or asking too many questions.

Being that my husband is a researcher, before placing our order, we compared prices with prices online and ALL prices came out cheaper through ferguson!! My husband and I couldn't believe it. Given the service and the ease of ferguson, we thought it would have cost more (and we were even willing to pay a little more after working with Phil).

T A.

When I'm standing on my head trying to be in 2 places at once and keep multiple subcontractors supplied with fixtures, parts, and on schedule, I can't tell you how much it means to work with a company like Fergusons. They understand this and make sure that I have what I need when I need it.

My sincere appreciation goes to Phil Stone for assisting me over the years with countless projects on my rental properties and on my home. His extraordinary patience, diligence, and sense of humor make it a pleasure to work with him. During our latest remodel, he saw to it personally that critical items were on the truck and delivered on time for our plumbing contractor. This included a gorgeous, giant, 300-pound tub! Art, the driver, made sure the right pipes and fittings were included in the delivery. Art was meticulously careful in unloading. The big, heavy items were securely placed without blocking our parking area and were in perfect condition. Thoughtful people just brighten my day and make my job so much easier.

Phil's guidance in selecting the perfect fixtures for our projects has saved me much time and stress. His attention to detail and thoroughness in completing orders is invaluable. It helps me stay on schedule and prevents delays when all the right pieces are there. Phil provides our projects' specification sheets and guides in one neat and tidy packet which serves as an essential, time-saving reference for our plumber and me. Phil's expert assistance has made the ""general contracting"" hat much easier for me to wear when dealing with our multiple property remodels. I can't thank him and Fergusons enough for the great service. I look forward to working together in the future as I unfurl my scroll of never-ending projects.

Pat H.

It was such a pleasure working with Laurie Owen at a Ferguson! From the very first meeting, we were impressed. She took her time, was thorough, honest, and knowledgeable. We completely remodeled our kitchen and are exceedingly pleased with all of the appliances, our fabulous Native Trails sink, and our faucet. Thank you Laurie!