Fenwick Home Services

Yari D.

They came when they said. Did the work as was promised. The Tech noticed a problem that was JEA's responsibility and suggested that I call it in. (JEA promptly fixed their problem.) Fenwick is a little expensive. In this case they were not able to provide same day service. But they did a good job.

Kellen C.

The service rep who came to give us a quote tried to Cheat us asking for an additional $400 for an anode rod on a water heater. They already come with it. They quoted a ridiculous amount to change a water heater. Caught the service rep in a lie multiple times. Said no and he left. Then came back 5 minutes later and quoted 40% less. Don't ever use this group. Liars and cheats. Hate when they try to take advantage if people. We knew our business about water heaters and they tried to pull a fast one.

Charles W.

Called to have garbage disposal replaced but they would not provide price until they saw it. They came and quoted over $600 and told them that was too much for this little job so he reduced it to $500 and completed work correctly. Later I noticed they had not left the key that came in the kit so that we could unjam future clogs. I called and supervisor said they would drop it off. He also told me that with their new ownership that their field reps are to quote a price for a job and if the customer argues the rep is to call the supervisor and the price will be reduced. Not the way I would run an honest business but that's what he said. Anyway, I have called back twice to the receptionist who promises to have the key delivered but nothing yet and the last call was a few weeks ago. Giving up and probably wont deal with them again

Ryan Z.

I have never had a bad experience with Bill Fenwick. Bought a home with quite a few plumbing issues. I used a few (not named here) plumbers who were either WAY overpriced or exhibited poor customer service. The three times I've called, the dispatch has been incredibly helpful, the plumbers have been willing to go ABOVE their job to help me prevent future issues, and their prices are much lower than I've paid. I paid $111 to fix a pipe clog. With another provider, i paid over $200. Just sayin

Jessica R.

Yelpers beware! Nothing I dislike more then a thieving bastard! Unfortunately that's what I encountered dealing with these guys today. I called last week and setup an appointment for today. I received a text confirmation after hanging up with the time and date of the scheduled appointment. This morning I received a 2nd text today with the plumbers picture and personal information as well as confirmation of the scheduled appt. I replied to with the parking place number that he needed to park in. Once the plumber arrived I first learned he parked in the wrong spot so he moved. Secondly I noticed he reeked of smoke, not good for a customer that dislikes cigarette smoke. Uggh! He takes a look at the project and work space, a basic sink disposal change, snaps a few pics and tells me it'll be $399 + $89 trip chg, which was with me supplying the new disposal. I should've tossed his smelly ass out but I just wanted it done. It took him less than 1hr to complete including his pissing and moaning. Yelpers beware, find another plumber. This was $150 job, $200 tops. These assholes ripped me off and they'll rip you off too.

Richard G.

I am so impressed with the plumber that Fenwick sent and his company! Last night our water heater started leaking. I called two companies and Fenwick were already here by the time the other even returned our call. The guy who came did great and was super helpful but we needed to have the heater replaced so that had to be done the next morning. The plumber assigned to us for the next day was Tim Allala and he was fantastic!! He was supposed to come 10-2pm, he made it here at 8.30am. Did an absolutely thorough job including cleaning all the rust that had leaked in our garage. Explained a ton of things which I would have never known about water heaters. And, to top it off, turned up the temperature on our heater to 135F (at my request, it was apparently 120F and we had no idea) so now I really get to enjoy scorching hot showers! And he showed me how to change that temperature setting if I ever decided I don't want to shower on the border with Hell. The company sent us a link with a GPS of his truck so we could follow how close he was on his way there. They texted us his photo and a full professional biography so we can recognize him. And they've been all over impressive in literally every aspect. Great job!

Keith H.

Great re-plumbing job by Keith and Beau of Bill Fenwick Plumbing. Re-plumbs can be very destructive to a house due to routing of the new pipe. Keith did a great job of planning the routing of the new pipes to minimize the cutting of walls. He also made sure we were informed about what they were doing and why - no surprises. These guys take pride in their workmanship!

Adelle P.

I am new to FL and had a question regarding building materials. I just cold called the first plumber google gave me. The woman who answered the phone was extremely polite & took time to help me. If I need a plumber Fenwick will be my first call.

Clark B.

Had them out twice. Did everything you can imagine to clear toilet from g s. Items he deposited in toilet but ended up getting new toilet. Good price on installation of new toilet.

Dean P.

Horrible company and prices are outrageous! Pd over 2k and AC still didn't work. Just keep replacing parts to see what sticks. Parts were all covered under warranty. Requesting refund from company. Filed complaint with BBB