Fenwick Home Services

Michael S.

No work done, so I cannot attest to quality. However, I received a quote to connect a new faucet, garbage disposal, and connect dishwasher for $1400!!!! To me, outrageous!!! My plumber is away and would do for $300. 30mins to connect faucet, 30mins for dishwasher, 30mins for disposal and 1hour for waste line. 2 1/2 hours or about $140/hr. Almost $467/hr?!?!? Not this guy.

Ray G.

Water not draining from tub. Tried to clear it myself to no avail despite trying several times. Called Bill Fenwick Plumbing because of a previous issue they had handled for us. They responded in a timely manner and cleared the blockage. The repairman was very friendly and kept us informed as to the state of the repair in progress. Within an hour or so the blockage was cleared and we could shower again. Yyaaayyyyyy I will always call on Fenwick Plumbing for any issues involving water, plumbing and drainage.

Gautam B.

Had a old gas connection in my patio which I was scared to use. Called Fenwick, they were at my house a day after I called. They replaced the connection, walked me through the operation, confirmed I used propane from the tank in the front yard AND got a follow up call to make sure I was happy. Very reasonable price too. I've got them on my speed dial for anything plumbing.

Bill U.

I recently used Fenwick plumbing for a couple of plumbing jobs- putting a main shutoff in and replacing some faucet cylinders. One thing nice about Fenwick plumbing is they do not add an additional charge for coming on the weekend- it's the same charge whether a weekday or weekend. It is $89 for them to come out and provide an estimate. The customer service is top notch in my opinion as the first rep I spoke with was very friendly and accommodating with booking the appointment. On the day of the appointment I received a text that the plumber was on his way and then a bit later the plumber even called to confirm he was on his way as well, plumber arrived right on time and one thing I appreciate as we recently put in a paver driveway is the plumber parked on the street. I personally think all business vehicles should park on the street especially if someone has a paver driveway as you never know if the vehicle has an oil leak or something. The vehicle looked nice and well maintained but non the less I appreciated him not parking the truck on the drive. The plumber introduced himself and when Fenwick sends you a text or email it has the picture of the person coming. The plumber was very friendly and put on booties even though I told him it wasn't necessary but I appreciated the care he took. Showed him what I needed fixed etc. and then came the tough part in which he showed me the estimate- I was quite shocked at the price but didn't really want to go thru the hassle of getting multiple bids etc. so I accepted to get the job done. The plumber did a great job and cleaned up etc. so you wouldn't even know he was there. At the time I was thinking Fenwick has great customer service & performs quality work but based on the pricing if I had a need in the future I would check other companies out. Fenwick sent me an email survey & most of the time I don't complete those but this time I did & I gave them high marks for their customer service/ quality but mentioned my concern/ dissatisfaction with their cost. Whenever you use a service you know your going to pay up for the service & should expect too but there is paying and then there's feeling like you way overpaid. I received a call yesterday from one of their client service associates who wanted to discuss my review and I explained to her everything I stated here and she asked what I was expecting the job to cost & I provided her the number I expected & after discussion she stated the Fenwick wants their clients to be happy and agreed to refund a portion of my cost to something more agreeable to both parties. Businesses are in business to make a profit I certainly realize that but by that gesture of following up and working with me on the fair pricing I will highly recommend Fenwick Plumbing and if I have any future needs they will be my go to plumbing company! If you want quality workmanship and also 1 year guarantee on the job they complete you should start with Fenwick Plumbing when searching for a plumbing company.

Dick C.

I called the main phone number yesterday to request a price to convert my current gas hot water heater to a tank-less gas hot water heater. The person on the phone said they could not give me a price over the phone but would send someone out tomorrow to provide a free quote. The individual arrived today, spent 5 minutes looking at our current water heater and the gas meter and then spent 10 minutes in their truck """"writing a quote"""". The quote was exorbitant and did not even state the brand and/or model number of the tank-less unit they proposed installing. Then, to add salt to the wound, they invoiced me $89.00 for providing me with a quote. Bill Fenwick Plumbing will never set foot on my property again! A total rip-off!!!!!

Bradford H.

Our master bedroom toilet was not working properly, they were able to come out the next day and were very professional and fixed the problem. Very professional and polite, we have used them before to hook-up my generator and will continue to use them - great company!

Cheryl P.

Our kitchen faucet began leaking on Christmas Day. I called the next morning and a service tech arrived 45 minutes later and corrected the issue quickly. He asked where our hot water heater was located and after checking out our tankless natural gas water heater outside, he showed me that the exterior gas pipes were badly corroded and needed replacement or it would start leaking gas outside. A service tech certified with gas has to complete that so I called back and they had another service tech at our home the following morning. He was able to replace the pipes and he installed our new natural gas grill. We were very pleased with both service calls and they were very reasonably priced.

Jaclynn W.

We just bought our first house and found our hot water was just not lasting. After trying the breaker and adjusting things ourselves on the water heater, we decided we were in over our heads and needed to call in a professional. Not only was Fenwick fast at responding with an initial service call and time for the next day, they even called earlier than their window to ask if we wanted them to come over then - yes!! Charles visited and we did definitely need a new water heater, but he explained the issue thoroughly and was able to have our it replaced and everything usable in 4 hours! As a longtime renter, I'm new to this process of not just calling the landlord, but I know exactly who to call now for fast, good plumbing services.

Charles M.

DO NOT USE THIS COMPANY. NO LONGER A FAMILY COMPANY. OWNED BY CORPORATION SINCE JUNE!! VERY EXPENSIVE AND NO COSTUMER SERVICE!! They came out about my gas fireplace. Didn't know why it worked now but went on and off the day before. $89 just to drive out and then used my sandpaper to spend 5 minutes sanding on 2 little metal sticks just incase there was soot and charged an additional $128. No longer family business. Bought out by corporate. Called for days before I could even speak to someone in charge and he isn't sure what can be done. I never received a bill. Just signed all this iPad stuff and handed over my credit card. My mistake for that. So do not use them!! $217 for nothing and I can't even put a review on their lovely testimonial page! Sawyer Gas recommended them. I have called Sawyer Gas and told them they should not be recommending them anymore.

Larry W.

The service rep who came to give us a quote tried to Cheat us asking for an additional $400 for an anode rod on a water heater. They already come with it. They quoted a ridiculous amount to change a water heater. Caught the service rep in a lie multiple times. Said no and he left. Then came back 5 minutes later and quoted 40% less. Don't ever use this group. Liars and cheats. Hate when they try to take advantage if people. We knew our business about water heaters and they tried to pull a fast one.