Fayette Heating & Air

Susan H.

I belong to the comfy club too but not from today on. I made an appointment for H2O plumbing and Fayette heating and air to come out today at the same time. 10-12. They said I made to Hvac appt but I have the H2O conformation. So a guy shows up at 10:45 to service the hvac and he found some issues at the tune of 1200. Which I fixed and then he stated he can't finish because he is not a geo hvac person. What. I have geo hvac. Well it's not on your folder. What. You have already serviced it multiple times because it had lots of issues and you installed it but it's my fault it is not on my folder. I call them and they say they will get someone out. Ok. By the way the plumber won't show up either but we can tomorrow. No thanks. You don't respond to emails. So at 12:45 I get a call on my way. Yes the geo hvac will be finished. Nope wait till 3:15 to call and told it was canceled. What. Yes he will not be there. Let me talk to a manager. Can't. They will call you back. It's not my job to make you happy but I will schedule you another appt. Says manager. Really that's all you got for wasting my whole day. Let me cancel comfy club today. If you like waiting for people who don't show up and don't call this group is for you, they will be glad to take your money.

David S.

They are not the cheapest but they are the best for service and accommodating for request and needs. Our system went out and also the plumbing for the whole house went out just 2 days later! They replaced the furnace with in 4 days and due to being busy the plumbing was 2 weeks out. We did not have a problem with this due to parents living close by. But at the end of each work day with the plumbers you could not even tell they had been in the house other than the gutted bathroom. No trash or any substances left behind! I refinished the bath myself after the other bath and kitchen had been restored to working order. It took several months for us to do the work ourselves and they promptly returned to finish the last bath when we let them know we were ready! Again new tile on floor in shower and new toilets and vanity. NOTHING damaged or scratched and nicely sealed and finished!!! Getting ready to move and they will service the next home as well!!!!

Looking Out For The City ..

The individual that answered the phone was courteous, but the diagnostic fee is $89.

Eric E.

They charged me over $400 dollars to replace a $20 dollar capacitor. Ridiculous. I understand a business needs to cover cost and pay employees but this is totally unethical.
It took their technician about an hour to diagnose my problem and fix it.
Pay for techs time that's fair $35 an hour. ( looked up online idk markup. ) Pay service call on a Saturday $89 ok yeah I take the hit. but to mark up the price of a part 14 times what it costs
Really ?

My name is Eric. Zip is 40514 service date was 6/12/21 if Fayette Heating and Air wants to ""circle back"" with me.

If you're over a barrel and your house is burning up just know there are companies that take advantage of your unfortunate circumstance.

Kim F.

We are thrilled with Ryan and Wayne who installed our new HVAC system today. These men started early and worked tirelessly & diligently the entire day. This was after they removed our old system from the dark, hot attic. They were very good about our little dog who continuously barked at them throughout the day. They were professional and took time to answer any questions. They hauled all the old unit away plus the crate and debris from the new unit. We could not be more satisfied.
Keith & Kim Freeman for Fayette Heating & Air Conditioner

Ruth H.

We called because we moved into a new house and discovered that our UPstairs air conditioning was not working properly. The tech arrived and fairly quickly said there was a leak in the system. After a bit of time, he said he had found the leak. He ordered the part and quoted us $1,000 for the repair. After he left our DOWNstairs air conditioning was no longer working. I called their office before close of business and the office staff was rude and refused to send someone back out that day to resolve the issue, despite it being 84* outside and us now having no working AC due to their error. A different tech came the next day. Long story short, we discovered the 1st tech spent the whole time working on the downstairs unit (which was working fine when he arrived and was inoperable when he left) and the ""leaky part"" he discovered did not actually have a leak (in other words he was prepared to charge us $1,000 to fix a nonexistent problem and leave the actual problem undiagnosed).

We were frustrated enough with the first tech's incompetence and the office personnel's lack of customer service that my husband asked to speak with the customer service manager. Unfortunately he wasn't much better and did not follow through on what he said he would do.

To add another level of disorganization, I was contacted today by their office stating that the part had arrived and the repair could be scheduled. I grew suspicious because the 2nd tech said the part was back ordered for a few weeks. I asked them to double check with the tech and they responded that it was not the right part and we couldn't schedule service yet.

The tech that came the second time (Jacob) was fantastic - friendly, knowledgeable, thorough, and trustworthy. He even took the time to go back to the shop and bring us a window unit because our bedroom was 80*. He is the only reason I am not immediately taking our business elsewhere - because he assured me he would be the one to handle the repair.

Amanda F.

I joined ""Comfort Club"" for the semi-annual checkups. However, I also used Fayette Heating & Air as an out-of-network contractor when getting repairs through my home warranty. One of our Trane compressors was icing very badly. After multiple visits, a technician told us that the defrost board and sensor needed to be replaced. He quoted us a flat rate of $891.00 for the parts and labor. I had him proceed with the work, after submitting for approval from the home warranty company. When it came time to get reimbursed from the home warranty, they said they would only cover $225, as that was the national price guideline for the parts and labor for that repair. Upon further investigation, I discovered that the parts ordered, defrost board (CNT 05875) and sensor (SEN 00347), cost $85 and $42 respectively. I called Fayette to see if there had been a mistake in the bill, but they said that $891 was what they charged for that service. They did not offer any explanation as to why it cost so much relative to the cost of the parts. They eventually offered me a $100 manager's discount, which I took, but I will not be using this company again.

Bob C.

Became a ""Comfort Club"" for simi-annual checkups.
On their first checkup they said I need to replace the filter but they
did not have the filters or tell me what type of filters I needed.
It was required of me to go under the house to do it my self, twice
Waited for the second semi-annual checkup & requested this include the filter change. BUT, they informed me this would require 2 Visit Charges, one to find out what filer & second Visit to install. They finally agreed to wave the second charge, BUT they charged me $100.00 for the filter, they sell at Home Depot sells them for less than $10.00.
RIP OFF!

Raphael F.

The repair folk were courteous and professional. But the pricing scheme is terrible: a flat fee to replace the furnace inducer motor (about $1000). The motor itself is $93 from Amazon (maybe $300 from the local distributor, and it took 15 minutes to install. I called the customer service representative who explained that it is fixed pricing no matter the cost of the part or the labor needed to install. I phoned another local company and was told that if I buy the part, they could install it for a $105 service call. That would have saved a lot of money.

Brent R.

I've been without air almost a month. First, FH&A sent the wrong tech - one that couldn't work in my system and was here less than 3 minutes. Next, after waiting several days to get a qualified tech here - they said they would have to order a part. After another week, they showed and installed the part - only to realize that wasn't the problem after all. Again, they needed to order a part. After two days of hearing nothing- I called. They part was still not ordered because they FH&A had failed to send the diagnostic report to my home warranty company. I've left voicemails for the service manager, Matt, but have not heard anything back. Again - one mistake after another and - and meanwhile I'm without AC for almost a month. Still waiting.