Fast Track Plumbing

K, W.

On August 1st, 2024, I hired a Fast Track Plumber, LLC, to replace two outdoor faucet bids. I chose this plumber because of its 5-star rating, reviews and the initial conversation. After we agreed on the type of replacement faucets (quarter-turn) and the cost; they installed black bibs (360-turn) instead of the agreed-upon faucets. The owner tried to convince me to accept subpar work by indicating that the black faucets were good and did not require anchoring. When, I touched the faucet/bib it freely moved. I have attached pictures showing the old blue faucets, the replaced black bids (not anchored), and the hopefully correctly replaced quarter- turn blue faucets. I informed the owner who was on-site this was unacceptable and caulk was not a stabilizer. The owner then went and purchased the faucets bibs initially requested which cost approximately $10 each and removed the makeshift black bibs. It only took about 5 minutes to change each faucet/ bib.
I can't help but wonder whether my gender (female), unethical work practices or any unknown variables played a role in this situation. Why would this company not install what was requested and agreed upon? Why would anyone cause a loose, exposed, or unsecured water pipe that could lead to a costly disaster? While I typically don't leave negative reviews even when mishaps occur, this experience was unacceptable. Cost approximately $350.

Brandi T.

David is my hero! My A/C drain was clogged and the lazy AC repairman said it was my plumbing. It wasn't but I found that out after I took a hacksaw to the pipes LOL. I hit Home Depot for all the goodies I needed for my repair. David saw me wondering around and offered to help. I think he spent about 20 minutes giving me plumbing advice. Worked like a charm. Now I have plumbing that will actually come apart when I need to clean drain etc. I tried to pay him and of course he wouldn't accept. Next time I need a plumber, I won't hesitate to call David at FTP!!