Fast of Florida

Shelly

If I Could Give Zero I would! Unauthorized by owner charge and work! Spoiler alert this is for a 5 minute job and a 10$ piece and they wanted $3672! Read On and Do Not Ever Use This Predatory Company. On Friday July 12th I received a credit card alert for $504. We had called Fast of Florida to come in and address a running toilet because we are renting the property out and we are out of state, and the tenant(s) had notified us that the toilet was consistently running. When they got there the """"tech"""" did their diagnosis and then presented 3 options on the ipad to a 19 year old college student ( who is not the owner and was not the person who put in the request for service. Option 1...which was labeled their """"best option"""" was to replace 3 toilets at a cost of $3672! Option 2 was to replace the """"guts"""" of all 3 toilets ( which they call a """"rebuild"""") The part for this rebuild is about $30 at home depot and takes about 20 minutes-.their charge for that would have been 395/toilet or 1185 in total. Option 3 was replace 3 toilet flappers at a cost of 165/flapper for a total of $504 to install!!! This is a $10 piece and takes no tools or skills to replace. They asked her which she wanted to do...she had no authority to make any decisions and was obviously being completely taken advantage of due to her inexperience, a young girl of 19. I called and complained of course I was called back by a """"manager"""" who offered to knock a few bucks off leaving the charge still ridiculously high, who said he would have his general manager call...and they never did. I have the """"options"""" estimates now and am ready to pursue further action. When a company offers 3 options including to replace a toilet at $1224 x 3 toilets for $3672 total ( no matter what the cost) for a flapper fix which costs 10$ and would take anyone who is unskilled 5 minutes to clip on they are obviously predators! Next Stop CFPB (Consumer Financial protection Bureau).

Dale H.

we have a service agreement with this company and I used to be a big fan - long time customer. However in January they installed a new A/C for more than 8k. several problems with it but after two service calls we finally got it to quit shutting off. I just found out they never got a permit to install the A/C. I tried calling, no call back, messaging, using website, FB, IG. I finally tracked down emails for management and not once has anyone responded. At this point I have no confidence in the company and cannot believe they did not call back initially when they realized they never got a permit. This is absolutely the worst thing a business should do - but they advertise 100% satisfaction guaranteed. Beyond disappointed.