Fast Flo Drain Cleaning

Ace K.

I originally called a different company but after waiting 6 hours I told them don't bother and called Fast Flo. Jeff was at our house in about an hour and snaked the drain all the way to the street. What a great guy. I wish I'd called them first.

Danielle D.

I was unimpressed with Fast Flo. I had a leak in my basement but told the owner over the phone that the only floor drain was capped off and not near the leak. He was very kind and said that it could just be a leaky pipe. He scheduled to come out the next day and snake the line. He said he would call 30 minutes ahead of time because I was at work. I received no phone call. A young man came into the basement and asked me a few questions before stepping outside to make a phone call. He came back inside and said he didn't think it was a clogged pipe. He charged me a pretty large amount for being at my house for 5 minutes and not doing anything. Another company came over today, opened my wall up, and fixed the broken pipe for the EXACT same price that I paid Fast Flo to come over and then leave. I'm an engineer and the other company did quality work. I understand having to pay someone for their time but I'm sitting in front of both bills right now and they are identical.

Carlton C.

ok...John came over and quoted me $189 from his initial starting quote of $29. He explained that's how it is so whatever I accepted the price. He starts his work. 30 minutes or so later he comes back saying the screw to the shower knob is stripped? he insinuated that i stripped it when i didn't know the knob had a screw...so basically he stripped out the screw then tries to charge me another $150 on top of the $189 all for a leaking shower? I declined his offer and he still charges me $29 dollars for nothing. Oh wait he stripped out the screw to my shower know. Sucks but oh well. and btw he never turned my water back on so I guess I have to go figure out where that is now. Geez...

Martin M.

Home warranty uses this company technician was polite but ran into some trouble due to him suggesting but not checking the plumbing system before applying his services. Due to that the machinery got stuck and snapped in my plumbing. Him getting it out messed up my plumbing. After the job was done and pipe left messed up they wanted to charge me extra for no knowing my plumbing. They got that squared away. Now to get a plumber out here I have to pay extra due to it being the weekend. Called Fast flow talked to Bert to see if they will cover the overtime since this was a result of the technician. He told me that since I would even pay for the extra time the tech was here getting his machine loose they are definitely not covering anything else. Good technician bad management. Bad business due just to a man not manning up to his employees mistake.

Bryan C.

Horrible experience with this company. Give me false information about sewer line condition which is in favor of the home seller (who paid them for the inspection). If I follow their suggestion, it will cost me thousands of dollars lost. The sewer inspector I hired found the mark on the ground at the same issue spot as he found, which meant that the problem was found at Fast Flo Draining inspection, but the inspector (Jeff) tried to cover it by telling me the line is the best he ever inspected and he would buy the house if it were not in Aurora. He only mention that there is small gap and there is no issue. I called them back with the new sewer result but got hung up. BTW, they said they are NOT certified plumber, so do not waste your time or money on this company!

Armando F.

So I had the ill fated kitchen drain clog the day after Thanksgiving. Fast Flo was available to come out and see what the problem was. Their technician David was really nice, polite and knowledgeable. He arrived in under the estimated to to my home which is nice. He solved my issue, explained everything that he was doing during the process and cleaned up after he was finished!!! Yes, he took the time to clean up after he was done . I assured him that I'd do it when he was finished, however he still took the time to do it himself.
Now that's great service !!!!!
Thanks Fast Flo & thanks David

Patrick C.

Came home from work at 9pm to find my plumbing backed up and the floor drain in the laundry room overflowing. I called my home warranty company and was referred to Fast Flo. Called and spoke to Susan. She was super nice and got the technician dispatched quickly. Jeff was here within 30 minutes and was able to get everything flowing again quickly. They are super professional and the pricing was very fair.he determined that the blockage was under the foundation and was therefore covered by my warranty. They even billed my warranty company for the work. Definitely recommend!

Sidney J.

Incompetent morons. They said they would send somebody and never did because I didn't ""confirm"" on the phone which was never mentioned prior. It was also an emergency flood and they acted like it was no big deal. Horrible horrible company terrible customer service unapologetic unwilling to help.

Sasha S.

We have fast flow come out 4 times to clean the same drain. The service was relatively quick. But on the 3rd time we were pretty tired of calling them out. We paid about $1000 already to have the drain cleaned. So we were given a 90 day warranty from fast flo.

When the drain clogged again the gentleman refused to honor the warranty. So I can't recommend their service to anyone else.

Karen P.

5/17/2015
My home warranty company uses this company.. Technician came out today, RUDE as HELL... Very condescending. When I opened the door, I said hi how are you? No response.. Clue #1. I attempted to explain to him what the issue was, he told me ""you have no clue what you're talking about"". Conversation turned extremely confrontational, doesn't sit well, you're in my home. & being disrespectful... . He then decided to tell me that their company has been with my warranty company for 10 years, Mr. Rude guy, I have been with them 20 years! & they do not do business with company's like this!!! DO NOT use this company, I know this has to be a habit. Technician left, ""said Im out of here, no crap, Sherlock , brightest comment you made all year...