Fast Action Plumbing

Frederick M.

We had a leaky faucet and called Fast Action. Derek arrived to assess the issue and then left to buy parts. He returned several hours later after stating he had to go to several plumbing supply houses to find the required part. Not certain why he didn't call ahead, but he billed us for the time he spent shopping for the part. I was disappointed that the faucet handles were reinstalled unaligned and one was loose. However, I figured that was a minor problem that I could fix myself. When I went to do so, I discovered why one handle was loose. The screw that holds the handle to the valve stem was missing and the faucet handle and handle base were essentially glued to the sink and valve stem by a huge wad of silicone sealant. When I called to complain Derek asked how he could make it right, so I asked him to come out and fix the issue and he agreed. He never showed up for the appointment. I call again and he very politely rescheduled. He never showed up for that appoinment. To make matters more difficult, I can never leave a voice message because his mail box has been full since I initially contacted him a couple of weeks ago.

Alma G.

We've had a running toilet for about a year. It was an off and on problem but became a permanent problem in the past few months. We called the office at about noon and we had a rep at our apartment within two hours. Our plumber identified the problem immediately and got right down to work. He even had the necessary hardware to fix our leaky pipe and running toilet. Thanks guys!

Arthur L.

If you call Fast Action Plumbing for a job that can be completed in one visit, perhaps you will be satisfied with the result. If, however, the work is left uncompleted and a second visit is required, you may never see him again. Phone calls, promises, etc., days, weeks go by until the final phone call where the relationship is severed by him hanging up the phone as soon as you identify yourself.

Use your own judgment.

Mario P.

Was looking through multiple reviews on a paid review service because I was in a bind. My flooring contractor had disconnected the dishwasher and found that the main valve leaked when he tried to shut it off. He couldn't disconnect the dishwasher without damaging the newly installed flooring and he couldn't complete the job with the dishwasher in plane. Called Derek in emergency situation on a Sunday afternoon. Surprisingly he responded immediately and was able to take a job for Monday morning. I thought we had clearly discussed he was going to replace a valve that led to my dishwasher, as it was leaking. I was having my hardwood floors installed. Instead he showed up and according to the contractor he was there for about five minutes . He tightened a nut on the valve and left after watching a few minutes to make sure that there was apparently ""no leak"". Derek failed to communicate that there was significant deviation from what we had discussed on the telephone. Next day came to find that the hardwood floor in front of the sink had a puddle of water on it that had sat there for most of the evening. For the next week Derek avoided my phone calls. He did text once to state he was out of town for an emergency. But upon his return he still didn't return phone calls. Instead I had to hire another plumber who actually thought the best repair was to replace the valve (as I had originally discussed with Derek. But the damage to the newly installed (1 day old) hardwood floor was done and I had to replace a 10 ft.² area of hardwood floor in front of the sink.

Derek's lack of communication upon ""completing the job"" was poor, his avoidance of my calls was worse. But I found most concerning his poor lack of plumbing judgement. Not a professional. Not a plumber anyone should hire.

A. U.

I called Fast Action Plumbing because I was having problems with my kitchen sink, and Derek's response was exceptional. Not only was he able to come out early the very next morning, but based on my description of the problem, he offered a very fair and competitive projection of costs that left me confident I would not be surprised or taken advantage of during the visit. After I set up the appointment, I had a family emergency that required my attention, and I thought I was going to have to cancel. Thankfully my girlfriend and neighbor were able to coordinate to make sure he got in and could address the problem, and as I received updates, I heard that he was prompt in his arrival, quick in his repairs, and patient in explaining what he was doing. As great as this was to hear, the whole reason I felt I had to get onto Yelp to review his work is because when I returned home after a long and draining day, I found that my kitchen sink had been scrubbed clean into an immaculate condition. (Before he arrived, the sink had been clogging and pulling up God knows what from the garbage disposal, which basically had left it a nasty mess that I could not clean until it was repaired.) I still cannot believe he took this extra measure to clean my sink! And before I forget to mention, he also charged me LESS than what he estimated on the phone for the repairs, reinforcing my first impression of his fairness.This is all to say Derek's professionalism exceeds what I have found in other service companies. I strongly recommend giving this company a try if you are having any plumbing issues.

Nancy S.

Derek heard me out as I described my 3 small problems then he checked the pipes and valves, etc. to see and analyze for himself. He explained what could be done to fix the problems and let me decide what I wanted him to do.
He and helper were punctual, polite, straightforward, did not rush and did not loiter. I had been impressed by his prompt response to my original email and was just as impressed by him and his helper, Bob, in person. So glad I could use the Fast Action Plumbing coupon offer on Angie's List.

Vera S.

I am still waiting for Eric the manager of the company to KEEP HIS WORD and send me the paid in full invoice which includes the three year warranty on the sump pump and two year warranty on parts that were installed. Since speaking with Eric in April and he promised to mail this to me once he returned from out of town I have not heard from him. Now I wonder what would have happened if he had done a bigger job for me. I will keep YELP readers posted weekly and let you know if he keeps his word.

Ron B.

I could not be more pleased with the service I got from Derek at Fast Action! Recently I came home to a water pipe that burst in my basement and I had water everywhere... Being new to Chicago and not having a regular plumber I could call I wasn't really sure what to do. So I searched Yelp to try and find one, and after calling multiple companies either without an answer or getting an outrageous quote I found Derek at Fast Action and man am I sure I met him!!

Derek answered right away and I told him what had happened. He told me not to worry that he would come out right away and take a look at it for free and then offer me an idea of how long and how much it would cost to fix and replace everything. He was very thorough with everything and I felt real comfortable talking to him about what it would take to do the job...He really made me feel like I could trust him!

After his estimate I felt he was the man for the job! Derek got right to work and had everything fixed and cleaned within a few hours. I hope I never have to call him again but if I do I know he will get the job done! I highly recommend Derek and Fast Action Plumbing for all your plumbing and service needs!

Amy And Ed K.

We had an issue with our water heater. After two days working on the water heater, my husband finally conceded and decided to look for a plumber. We were recommended Derek from a friend and we are so happy for the recommendation. We have hot water again and we will not hesitate to use him again.

Al F.

Found Derek from Fast Action Service & Repair on craigslist. Emailed him picture of what I needed repaired. Good response, emailed me right away with price and scheduled service for following day. For the most part his work was fine, I felt he could have came a bit more prepared after knowing what the scope of work was. I had to run to hardware store for saw zaw blades for him. My problem was that the same day the work was done His new pipes starting leaking, He told me to put more pvc cement around them. That did not solve problem and after nomerous text messages and phone calls He did not repair pipes or even reply back to me, so much for warranty, didnt even work right correctly for 1 day.