Farnsworth Heating, Cooling and Plumbing

Geri F.

This company is an embarrassment to all reputable companies. Their reliability is in the garbage! We had a service contract with them, that as long as it was their scheduled maintenance they attended to it - always finding something to which we needed to additionally purchase. When we had a problem and our air conditioner stopped working one tech came out and thought it might be a short in our fan and claimed there was some difficulty in obtaining the part. His temporary fix didn't work well so we called Farnsworth again the same night with no response. Phoned them again twice in the morning and supplied our details, and tried the tech's number also again - no answer only to be defaulted to his voicemail. Another day when by and no response from the company or the tech, so we phoned again. And they are consistent - no response despite telling us they would mark it URGENT. We phoned another company who came out within 2 hours, found the part, picked it up and installed it all within a matter of 3 hours start to finish. (BTW this tech said it was a really tight squeeze to get at the part so who knows how the original tech managed to get there in the first place). Twelve hours after our last phone call to Farnsworth we are still waiting to hear back from them. Games people play! Game over.

George B.

I'm waiting to see if they fix my problem if they do I will edit my review. My wife is reaching out to the owner and we will see if it makes a difference

Rd H.

Where to begin. My father has used this company in the past for routine checks and maintenance without issue. This week they called Farnsworth because the air quit and my mother is elderly and ill. They came out and charged my father close to $200 to install a thermostat that you could purchase at Walmart. The tech was there no more then 90 minutes and told my father he was getting a 20 percent discount. How sad that these thieves are out raping the sick and elderly. The owner would not call us claiming a death in the family in Utah. Another person from the office told my father they charge what others charge.

Jan B.

On the recommendation of an acquaintance, I set up an appointment to have a routine a/c checkup, in March 2016. (My new system was installed in 2013.) The technician said I should have a capacitor, compressor start kit and surge protector installed and those were $252, $292 and $225 respectively, BUT if I signed up for a $900 5-year contract, they would be included. I know nothing about this stuff so assumed they were being honest and that I really needed these things. I bought the contract but wish I had just said thanks, and goodbye. Since then, every time they come to do the routine checkups, they try to sell me something. In fall of 2019, again I had the routine checkup done. Again, I was told I needed several things that amounted to $800. I told them I'd think about it. I was suspicious that the ""work"" was not really needed and called another company which has a reputation for being honest. (Note here that Farnsworth said they would include coil cleaning at no charge if I had the rest of their recommendations done.) The second company found only one item that Farnsworth had recommended be replaced/fixed, BUT they did find I had a refrigeration leak and the indoor coil was in need of replacement. They took me through the process step by step and with pictures. I have called Farnsworth's office twice and asked for a refund of the balance of my service contract. I'm getting no response from them other than the boss was out of town last week and she would send him another email regarding my request for refund. I have yet to hear from them and it's been two weeks. BOTTOM LINE: I DO NOT RECOMMEND FARNSWORTH HEATING COOLING AND PLUMBING. IF I GET A REFUND OF THE REMAINING TWO YEARS OF THE CONTRACT, I WILL UPDATE THIS REVIEW. Finally, the access to my attic and the equipment therein is rather small, but most of the techs have been overweight, limiting accessibility to the attic. Wouldn't you think that they would have noted this on their reports to ensure complete accessibility to the attic in order to properly inspect the indoor coil and other equipment? Yeah, that's what I think also.

Gary F.

These guys are very dishonest and a bunch of crooks! AVOID AT ALL COST!!! They wanted to charge me $500 for a simple wiring job that another company charged me $140 to do. WARNING, DO NOT USE THESE GUYS PLEASE. !!!

Allan P.

On Monday, 7/23/18 we came home to find out that our AC unit had stopped working. We checked out the thermostat and the breaker, but found out both were okay. By that time, it was after 8 PM. Since our neighbors use Farnsworth Heating and Cooling, we decided to give them a call. When we called we got Justin (a Fransworth HVAC technician). He said he could make the after hours service call even though we were not regular customers and would be at our house in 40 minutes. He arrived on time and corrected the problem by installing a dual run capacitor (the old one was dead!). He then proceeded to do a complete check on the compressor/condenser system as well as check out the inside air temps after the unit had run for a while. We highly recommend Justin and Farnsworth Heating and Cooling Company.

Michelle H.

No call no show. Took my business elsewhere. Unprofessional. Never recommending this company. Too bad Farnsworth name used to have a good reputation.

Joanna D.

Farnsworth only got 1 stars and that's tfrom me because I was second on the list today to get my ac looked at. Chris had to go to Casa Grande first thing this morning then he was coming to me and he didn't even call or come by. This is not good business! He promised he was coming by to look at my problem. Well I gave them a chance, now it's time to move on to another company that knows how to treat its customers. Update: Chris came out Tuesday and helped me hopefully get things straightened out. I'm putting in one of those real cheap filters.

Summer W.

Super bummed...we were optimistic to work with Farnsworth to have two new AC units installed. They initially contacted us back promptly and made an appointment for the following morning at 8am. Since we have no AC working currently in our home, in the summer heat, and six children, we were excited to get the process started as soon as possible.

I took the morning off of work, since the appointment was early. By 11am, no technician had showed and I was searching for numbers to call. The technician did not answer the phone that he provided us, the VM was not set up and it hangs up. I then turned to the office number. I was asked to hold immediately and waited 3 minutes before someone was able to answer my call.

When the woman answered she was unable to find my information by name or address, but the city helped her to remember that the tech scheduled to come to our house quit this morning! So she thought Joe might be on his way from Mesa...but he left quite a while ago and she wasn't sure where he was, so she would have him call.

We were called back and told that another technician would be arriving in about an hour and a half. So my half day of work missed, has now become a full day. The technician arrived around 1-1:15pm in the afternoon.

He said because it was 'so late in the day' they would not be able to place our AC unit order until Monday morning...and they wouldn't be able to pick it up at the warehouse until later that afternoon. So soonest would be Tuesday, but most likely Wednesday for an installation date! It is JUNE in Phoenix!!!! I should not be punished for their delay!

When my husband called their office after the technician left because we have some valid concerns regarding the visit, we were told that all the people we would want to speak with have gone for the day...so we need to call back on Monday morning!

As a business, customer service should be your TOP PRIORITY! I am shocked by the lack of service we have recieved thus far. Call your customer's when you're going to be late and understand that customers who have to wait an additional couple of days in a home that's just under 90 degrees, because of circumstances you as a company have created...they are not going to be happy.

Foodie L.

Joe and team were extremely professional and were extrwmwly engaged throughout thebprocess. They came the same day after another local company through newacunit.com fell through and Joe was willing to work out a solution. He came in 10% cheaper than the other company and included 2 nest installations free too! The guys who came in for installation were also extremely hardworking and had a 12 hour day and were working in turns the entire day. Overall very good experience and would recommend and use them again for sure!