Family Plumbing

No D.

VERY UNPROFESSIONAL!!! If I could give zero stars I would! DON'T WASTE YOUR TIME WITH THESE GUYS! There are so many better plumbers that won't leave you waiting on them! These guys requested my address, said they'd be there ""within the hour"" and NEVER showed up or even were professional enough to respond when I asked hours later if they were still coming! Who does that??? I wasted my entire day waiting on them to show up and they can't even answer the phone when I call or respond to text messages asking if they were still coming! VERY UNPROFESSIONAL! We own several rental properties throughout the city and they will NEVER get any of our business after wasting our time and not even at the very least letting us know what happened and that they clearly were not coming. We always like to support other small businesses but will not support businesses who operate this way and disrespect their customers by behaving this way. There are too many good plumbers out there that are more than happy to provide actual service to custiner

Follow up to Family Plumbings response... so you respond to my yelp review 25 DAYS later and then call me a liar??? First of all I never removed the time stamp! Anyone with an iPhone knows it only adds a time stamp in when there is a period of hours between messages... I responded to the message with my address immediately and that's why there's no break in that conversation... but that's adorable that you try and blame others for your badly run business... So maybe you can respond to this and not wait 25 days to answer but why did all my calls and text go unanswered? Isn't it funny how you seemed to forget how to answer that phone... The only thing on this message I blocked out was the address...and any idiot knows that you could've modified the times by having your phone set to a different time, for example if I set the clock on my phone ahead by 10 minutes it will show my received text messages at a different time then my sent messages even if they are sent/received within the same minute... you can try and call me a lot of things but I'm not a liar and I support small businesses just not ones that are disrespectful and rude to customers... and it's funny how there's a bunch of other reviews stating you never showed up or responded to them either after getting an address, almost like it's a pattern... Helpful hint, treat others the way you want to be treated and don't waste customer's time! You'll be far more successful that way...

Dax A.

I called the company a week ago and I was instructed to text them information about my issue. I didn't get an acknowledgement that they received the message nor a call back. I followed up after three business days (did not count the weekend), which was two days ago, and left a voicemail. I wanted to support their business but I guess they didn't want mine.

Cheryl D.

Called Family Plumbing to replace a toilet shut off valve that would not close completely. they responded within 5 minutes and gave an hour and a half arrival time. they were there within an hour. super friendly, great service, fair pricing....i will be a customer for life!!!

Sanna C.

We were thrilled with our experience with Family Plumbing. They came out on a Sunday when they are normally closed and repaired a sink in our bathroom that has been a growing problem for us. Arrived on time, fair pricing and very friendly service.

Jim R.

Wow what can I say! Called Family Plumbing today for a nagging leak in the kitchen and they were fast getting back to us and gave us one hour time frame and stuck to it. Phil and Tracy were friendly and professional and when Phil looked at my problem he told us it was an easy fix and wouldn't charge us. These people have made a customer for life.
If you have any plumbing problems don't hesitate to call them, they're honest and will not charge for unnecessary work.

Kimm C.

I wish every business was run like family plumbing. They were kind, friendly, and honest. They arrived on time, loved my animals and my kids. They did an awesome job for much less than most plumbers and guaranteed their work. I will definitely be calling them again.

Jerry B.

What a great experience having Phil & Tracy take care of a long-term nagging plumbing issue we had. They replied back to us within 30 minutes to say they would be at our house in 45 minutes to assess what would be needed. Once they determine the parts needed for our somewhat unusual plumbing issue, they were back the next morning to take care of the issue and the charge was minimal. This is a very nice husband and wife team and we'll be sure to use them again. They are SO polite, and they even take their shoes off when coming inside. My wife & I can't recommend them enough, you'll be very happy with them and the quality work they do at a fair price. Not to mention they won't find extra unnecessary work to do or say something needs to be totally replaced instead of repaired like some of the big television plumbers do. Five stars!!!

Kim F.

Phil and Tracy were so wonderful! They came out to provide a free estimate for some extensive plumbing work at our house and they took their time and were quite thorough. I was quite impressed by how thorough they were because the first plumber who came by was in and out by 5 minutes. Phil explained that the work could not be done because of several reasons, but that our general contractor would be able to resolve the issue on their own without a plumber. I was so impressed by his honesty. I am definitely going to use Phil and Tracy for our future plumbing needs. If you need an honest, thorough, and all around great company, no need to look further, definitely give Phil and Tracy a phone call, you won't regret it!

Brandy M.

Family Plumbing did not show up to their appointment with me. They left me a text message 25 minutes after the scheduled time to say they were on another job and would not be able to make it. I understand that unforeseen situations arise, but to notify me that late when my husband rescheduled meetings to meet with them is unacceptable. If you are on a complicated job you know well in advance that you will not be able to make your next appointment, especially when you factor in expected travel time. And a text message instead of a phone call is unprofessional and rude. If you schedule with Family Plumbing be prepared for them not to show up.

Elaine S.

I got a ""same day"" response from Tracy and Phil. Nice folks. Very fair pricing. I will call them again if needed.