Falcon Plumbing Service

Nancy P.

Our gaskets on our circulator pump on our furnace needed to be replaced due to leaks. Falcon plumbing was very responsive to our needs. Tim was the plumber; he was professional, communicative and competent and very efficient. We were also extremely impressed with the home office. We were notified that the plumber would be later than expected due to complications of a previous service call. This is second very positive experience with this plumbing company, and we will definitely be using them again in the future when the need arises

Scott P.

After checking with the ""big boys"" that are known to the local area and told there was a 10-day wait for Emergency Service, I called Falcon. To be frank and had I known better, I would have called them first. I spoke with a gentleman (sorry, I think his name was Brian), perhaps the owner, who was kind, professional and knowledgeable. He attempted to diagnose the problem with my boiler and hot water heater over the phone to save me a service charge. We got to a point where we knew someone had to come out to look at the unit. I was given a time window and the service tech Tim was prompt, friendly and, as it turns out, exceptionally knowledgeable. He diagnosed the problem, retrieved the proper parts, and repaired my system without using the additional part he had procured. Because of this timely and professional repair we saved money, had the efficiency rating of the furnace enhanced, and we are confident it was done right the first time. That had not happened previously with the former repair service. I have shared with my neighbors in our tight-knit community about the wonderful service I have received and I suspect they will be switching from the ""B"" company to Falcon in short order. Thanks for a job well done.

D. C.

Entered a request for contact about a repair job on their website 2 WEEKS AGO and got no response whatsoever.If they concentrate on big jobs at the expense of such small ones, then say so on-line and/or acknowledge such inquiries accordingly NEVER going to them or referring anyone in the future (used to be great when Brian was the main guy, but twenty years later, it's clearly VERY different!)

M S.

We have now had 2 bad experiences with Falcon (because we didn't keep good track of who came). Sure, they come faster than others, are even nice, just pretty incompetent. One claimed that our sink is mounted with liquid nails, and they can't guarantee they won't crack the counter when replacing it. They actually started cracking the counter, and I said, ""no thanks."" Another company came, took the sink out with proper tools (box cutter instead of a putty knife in no time!!). Another time, we had a clogged tub at a rental place. Falcon came, told us the only way to unclog is to go through the wall, charged over $100 for doing literally nothing and left. Turns out, with proper septic equipment, the clog was again gone in a few minutes.

VtMom T.

We asked for an estimate prior to work but instead someone showed up and began working (we had another contractor in the house at the time so he walked him through our needs) We take ownership that we still went ahead but trusted their process. The second day the plumber arrived I was home the entire time. I overheard him chatting away with our contractor as well as getting a second hand from him. Both contractors in agreement that he didn't do half the job for what was billed out. The next day I get an arrogant rude call regarding our bill that I was supposed to pay the plumber. I never got one. Still don't have one. The tech never made any effort to find me in the house to even give me one (if it even existed) Long story short it cost us almost 2k for work not even completed!! BE CAREFUL. Even if in a horrible jam these folks are just out to screw you out of money. We were so disappointed that we found someone else to complete the work.

Donna M.

I had a toilet installed. The estimate was $189.00. When the tech got here he said, ""Well that's wrong, you didn't buy it from us, it's $289.00. Then the toilet at home depot was broken, so he brought it back to the store and picked up a lower priced one. I had already paid for the toilet . He said he told Home Depot that he was going to have to charge me an addional $150.00 to change the toilet. Home Depot he said would give me the new one for free (I never got an money back from Home Depot). He added in the charge on my bill. It ended up costing me $499.00 for 1hour 40 minutes work!. He complained when he got there who was going to help him get it up my stairs inside. 12 steps. He complained my stairway was too narrow. Folks this man was huge. He would make 2 men. The stairs are fine. That's my story. I'm disabled. I'm 66yo with severe arthritis and he had so empathy over me or my stairlift. He charged $499.00 (I had all the parts). The install was 40 minutes. The 1 hour was to pickup the toilet go back to the store and get another one. $499.00! All hidden costs.

Howard J.

I worked with Falcon to replace a boiler that is at its end of life. The boiler's location was at a condo we rent and being in the Fall, we had to replace it asap such that our tenants would be without heat. As I put out requests for multiple quotes, Falcon was the only company that I felt to be truthful, honest, and on time with when they said they would get us a quote. I had to chase down other companies and in one case, waited 4 days for a quote, rather than 1. That's not something anyone can deal with when it's cold out and their heat doesn't work.

In addition, they came out to give us a quote that day, knowing Vermont Gas shut off our boiler saying it was entirely broken. The owner was the one who showed up and not only explained the complications with installing a new boiler, but inspected the boiler to deem it safe and turn it back on.

The other companies we reached out to sent a sales person who had little understanding of the complications we faced with our boiler change. Thank goodness Falcon was the first to come out and take a look so we could educate the sales people from the other vendors.

II M.

Really hard to get a call back most of the time, and the price estimates fluctuate.

Maghan C.

WORST service EVER! Here's the run down of our experience:
-My husband scheduled an appointment to have our furnace serviced. He took the scheduled day off from work. Nobody showed up. He called and they admitted they forgot to put him in the schedule so we were rescheduled to a week later. My husband took a second day off from work. Falcon charges $80 if you miss an appointment with them, but they were only going to give us a $50 discount for them missing our appointment. Apparently, our time is not worth as much.
-Falcon was scheduled to come yesterday morning. They came and told us our CO reading was off the charts at 10,000 ppm. The technician told us Vermont Gas would shut the line off if they knew about it, but did not shut the valve off himself. He left everything as it was and said he did not have time to clean our furnace that day and left without giving us further instruction. He said he would be back in a week so my husband would have to take a THIRD day off to actually have the furnace serviced!
-My husband called me concerned about the reading and we decided to call Vermont Gas to shut out line off for the obvious safety concern, despite being instructed by the technician that we would be fine as long as we didn't turn on the furnace.
-We called another company for an expensive emergency visit the same day. The furnace was serviced and adjusted as needed and we are now have appropriate CO readings.
-I called Falcon to let them know we would NOT be paying for anything as they had already screwed up scheduling which forced my husband to have to take 2 days off from work, never actually serviced our furnace, and potentially compromised our safety by giving us incorrect instructions on how to handle the situation. The owner, Brian, told me he didn't care that we were unsatisfied and that I clearly could not be made happy (when really I only wanted the service we hired them to complete to be completed in a timely manner).
Needless to say, we will NOT be using Falcon in the future!

Jason S.

I recently had a new boiler and new hot water heater installed by Falcon Plumbing & Heating. I have enlisted their services a few times over the years for small projects, but never anything of this magnitude. I was not disappointed. Over the course of this new install I got to see all of the team, including Justin, Ryan, Chad, and Pete. All four of them were professional and courteous. Justin was very patient and answered all of the questions that I had about the operation of the system and why he recommended it over other systems. There was a very minor glitch after the install, but they came out immediately and resolved it very quickly. I highly recommend this crew and I will be using their services again in the future.