Falcon Plumbing Service

Jason S.

I recently had a new boiler and new hot water heater installed by Falcon Plumbing & Heating. I have enlisted their services a few times over the years for small projects, but never anything of this magnitude. I was not disappointed. Over the course of this new install I got to see all of the team, including Justin, Ryan, Chad, and Pete. All four of them were professional and courteous. Justin was very patient and answered all of the questions that I had about the operation of the system and why he recommended it over other systems. There was a very minor glitch after the install, but they came out immediately and resolved it very quickly. I highly recommend this crew and I will be using their services again in the future.

Caroline L.

I can't say enough good about the service I received from Falcon Plumbing. I needed a new hot water heater, toilet and Installation of a bathroom faucet and grab bar I had purchased. The two young men who came, Justin and Ryan, arrived when they said they would and accomplished all the work efficiently and with great skill. They were in communication with their boss when necessary. It pleases me to see they were very careful not to create any peripheral damage and left all areas clean. They worked well together and were friendly and personable. All old fixtures were removed and all new installations worked beautifully! A wonderful experience with an outstanding company!!

Peter B.

I vote no on this company. Here's why.

I called to have them identify/fix a leak, they scheduled it, and told me I could pay by check, or credit card. They'd keep the credit card on file. I told them I'd probably pay by check to avoid the extra fee for the credit card. Fine, no problem, they said.

So they fixed a problem they identified as a leaky bathtub drain. They then charged my credit card and sent me the bill, with no chance to write the check. I said to them by email, fine, no big deal, let's just do it differently the next time.

Fast forward ten days or so. The leak persists. They now say it's a different source that they did not see earlier. They couldn't fix it because it was behind a wall covered with tile, and they are not authorized to take down tile. (Liability, they say.) Once again, they charge my credit card $151 without consulting me first.

So, to recap: they fixed one problem but failed to identify another, then charged me for two visits instead of one.

They offered me a ""free"" hour of service to fix the second problem they identified, but I will pass on that.

The owner sent me an ""I'm sorry you feel that way"" email, essentially saying: tough luck, buddy.

Joanna K.

I hired Falcon Plumbing to install my new sink. I highly DO NOT recommend doing business with this company. Here are reasons why:
- very hard to schedule appointment if you are working, you will have to wait extended time and take day off (probably only have 1 guy working for them)
- office lady Anna is very unprofessional with no customer service skills
-left messages without calls back, had to keep calling
-very expensive - they charge $150 per hour (the hour starts from the time the worker leaves their office in Williston so in my situation it is $70 for them to just get here), after hours (they close at 3pm) the charge goes to $170/hr plus materials
-they didn't finish the job on first appointment because they were missing a saw to cut back of the cabinet - pluming company without saw in huge truck ? The worker simply didn't feel like completing the work and wanted me to schedule another appointment (week or more away) and wanted to charge me twice! It was very troubling to me especially because I asked him before job was scheduled to asses work to make sure he can do it - so he should know he needs specific tool
-guy Brian (suspecting the owner) was not interested finishing job, said he will have to ""back out"" leaving me with job started but not completed (he connected half of sink on first appointment)
-spoke about them in my office afterwards and find out they don't have a good reputation in Burlington area overall and none of my coworkers would recommend this company
Save yourself headache and wasted time and hire someone else ( I will make follow up post later with info who worked for me).

Cristi N.

ONLY CALL THESE FOLKS IF YOU LIKE TO PAY FOR NOTHING! $149 TO HAVE NOTHING REPAIRED AND NO WILLINGNESS TO RECIFY THE SITUATION!!!
We called to get our rinnai heater fixed over the weekend. At the time of the call we stated that there was an error message and even had looked up the info of what causes this error message (a spark ignitor). When the tech arrived he said ""53 error, not sure what that is, I'll have to look it up"". Tech should come to the job prepared, We gave him all the info, he should know what the problem is and have the parts needed to fix it. The tech repeatedly turned the unit on and off and stated that it worked fine. I called my husband who said over the phone to the tech that he didn't want to not have the piece replaced and to still have a broken heater the next day. Tech said not to worry, with these things either they work or they don't and it was probably just a air bubble in the gas line. At that point the tech stated he didn't have the part. Now why wouldn't he bring the part when we had prepared him with all of the info??? Well the next day the heater still didn't work (and 3 days later it still doesn't). After several phone conversations all the company would agree to is 1/2 hour free labor. We already paid $150 to not have our heater fixed!!! I expected them to come back and do the work we had already paid for but they refused. The labor rate of $150 Is pretty steep if they aren't going to be prepared to do the work or qualified!

Jeffrey R.

If you need a heating/plumbing service in the area it's a no-brainer to call Falcon.

We had multiple quotes from multiple parties when it was time to replace our boiler system soon after buying our house in the summer of 2013. Brian was the only one who presented us with multiple options depending on our price point, heating needs, water usage, length of time we plan to live in the home, future family plans etc... He didn't push any product on us and allowed us to make the best decision. He asked that my wife be present so he could speak to both of us and sat at our table and laid out the options and encouraged us to ask questions. Their installation work was terrific.

When the boiler had a small issue that popped early this spring on a Friday night (and left us with no heat) I called the answering service and heard back from Brian within 10 minutes. He was able to diagnose the problem and provide a solution (which involved restarting the boiler) over the phone and at no charge. This is top notch customer service. They have been to our home to do a few other small items (like replace our shower handle assembly which broke) and have been excellent.

Kathryn S.

Please do not fall pray to this company because of the other reviews!!!!!!!!! This is my second experience with them and I can tell you I had almost identical experience with yhem I called on a Sunday because I had no heat. The owner told me that it would cost $198 an hour for service but if I could wait till the next morning it would be half that. that was reasonable to me so I waited till Monday and just put an extra blanket on. They came out put a part on that took less than an hour and I was presented with a bill for $299 of which $149 was the service call. I said I had been told it would be half of the $198 quoted by the owner the day before.He had the nerve to day that was almost half. I paid it. The next day I was leaving for a trip and as I was leaving I the furnace very noisily came on and then I smelled gas. The owner came right out and said nothing was wrong. When I came back everytime the unit started it would shake the floor, door and make such a noise it woke me up at night. They came again nothing. The third time they came I was told that another part would have to be replaced and it would cost an additional $500. I threw them out. VT gas came and fixed it for $229. As I said stay far away from these people they cost more than anyone out there and I guarantee they will have to come back and fix something else at an additional high cost before you are finished with them.

Michael T.

I recommend Falcon Plumbing despite the 3 star rating.

Falcon has worked on our home 5+ times over the last 6 or 7 years. Every interaction has been really great with Ryan and Justin, and they did some tough, custom work (at least to this layman). The last two appointments with another tech were different and included some unnecessary attitude, sloppiness and a lack of craftsmanship.

Since the other experiences were great, I'm sticking with Falcon. Next time, I'll just ask for another tech.

Ahmad K.

Requested itemized bill about three weeks ago, still not received, please take your business somewhere else, I feel like I was overcharged for furnace which has one of the most negative reviews and some of the utility companies refuse to cover them in their service contract, I know why did I agree to this, well I was out of the county at that time. I know my fault

BJ C.

Falcon Plumbing was highly recommended to me by a friend. My appointment was scheduled with a time window between 11:00 and 1:00. At 1:15 I called to get an ETA. They told me the repair person would be there in less than an hour. At 2:15 the repair person called me and told me he would arrive in 15 minutes. 45 minutes later he showed up. I understand he might have had an emergency call but they should have called me right away when they knew he would not make the appointed time. I was informed that the charge would be $150.00 for the first hour. He installed a new garbage disposal and charge me $269.00 for the garbage disposal for a total of $419.00 for a ten minute job. I looked up the disposal on line at several different places and the price ranged from $80.00 to $100.00. That is some more than 100% markup. I would not use Falcon ever again. I don't usually write reviews but felt the need to write this one up. Buyers beware of their mark up prices.