Falcon Plumbing

William L.

What a ripoff , 45 Minutes and 198 bucks later and nothing .Falcon Plumbing Miami is not worth calling too expensive and really lousy service . The guy was nice enough , but he said to me if I use an Auger for what probably is an foreign object stuck in my toilet it will cost 198 . I asked him does that usually work ? ( I know the answer , most cases no and any plumber knows this ) If I have to take the toilet off it will cost 310 . I paid the 198 . just to get them out .. this company is a rip off the. rates are out of control . Usually any other plumber ( Mine was not around today ) charges 90 for using and aguer . NEVER , I will tell my Building manager that he should not recomend to others either ( RIPOFF ) Next review to Angie's list coming soon .. I wanted no Stars!

Isabel L.

I tried to post with no stars but Yelp wouldn't allow it so it really is NO STARS. Originally used Falcon Plumbing for everything. When I first moved into this house, I had several issues (many years ago). Fortunately I didn't have a plumbing problem again till December 2014 and called them since I was used to the excellent service and """"normal"""" pricing. They cleared a stoppage which cost $459, which nearly gave me a heart attack and now I'm having the same problem and because it was over a month ago and it was a stoppage, they confirmed they WILL charge me to come out here but won't say how much since they don't know what the problem is. It is exactly the same problem in a toilet and water coming into bath shower as before. This is a bathroom that is not used. I only found out it was happening when the cleaning lady came to clean and found the issue. I miss Jimmy who used to be with them and the prior owners. Unless you have money to burn and don't care about responsibility over prior work done, don't call them.

Carlos V.

Complete waste of time. They left me waiting an entire day for a service they said they could do that day. Only to be told after 3pm that they would not show up. Was not able to get other people who could have done the same job in because of how late in the day. To not lose the business was lied to and they tried to reschedule. Nothing worse than a company that lies to try and leave customer from going elsewhere, now ill sleep in a hotel so my kids don't have to smell the backup in my house they committed to fixing.......

Courtney L.

******STAY AWAY******* I recently decided to use Falcon Plumbing because I had used them in the past even though they were a bit expensive; however, that was a bad idea. The plumber came out and charged the standard diagnosis fee. On the day the service was supposed to be performed, the plumber wasn't available. He said he called, but I live in downtown Miami where I get terrible reception in my building. The plumber never left a message. So when I called him to find out where he was his response was """" I waited five minutes and you never picked up the phone"""". So I replied well, you didn't leave message? Maybe you can you come back. He said """" No, because I have two other calls to tend too"""" I live in a condo so there are restrictions regarding the times contractors can be in the building. I said """" I'll call 'Wendy' and have her send you back since I've already bought the parts and paid you and we have a contract."""" he said """"OK"""" so I called Wendy and apparently she was to overwhelmed to deal the phone calls she was getting and kept putting me on hold. Finally, the call got """"disconnected"""" and I called back and 'Ray' picked up. I explained to him the situation and he told me there was """"Nothing he can do """" . I said, yes you can, you can give me my deposit back. I also informed him that I never received the email with the receipt showing that my account had been debited. he said, """"Let me send you everything at once including a notification that your deposit has been returned"""" so I reviewed the email Ray sent. I never received the initial receipt because the plumber spelled my name wrong. I have a very simple name, so I'm not sure how that happened, anyway the email Ray sent was a garbooled mess. It didn't say anything. I'm still waiting for my refund. They took my money, but it's still not back in my bank account. I called back today and 'Wendy' said """"There was nothing she can do because Ray works from 8AM to 3PM (of course she couldn't do anything, I mean, she couldn't do anything the previous day so why should I have expected her to do something now?) That's my fault for expecting decent customer service. I also work during that time she advised me to call Ray, so it's inconvenient for me to track down Ray so I can get my money back. This is a very unscrupulous business practice and I will NEVER use their services or recommend them. My next stop is the BBB.

Tiffani H.

I had a plumbing problem that I clearly explained before having them come out to fix it. They promised to give me a one year warranty on the job. They said they fixed the issued but three weeks later the same problem occurred. When I called them and referred to the one year warranty that they issued on the receipt they refused to honor it saying it was only parts and labor and does not cover the problem! I am very upset because I paid $850 and never saw a remedy to my issue. When I call back to speak to the manager they never return my call. Horrible, dishonest and fraudulent!!!

Mary P.

We called Falcon to fix a few issues we had in the house. As it turned out, two of the issues were non-issues and we weren't charged for them. The other issue was promptly fixed and Christ, the plumber looked up pricing from a book which I much prefer other than having some random number quoted. Additionally, we used a coupon from their website which took $30 off the cost. They are BBB rated A+ which shows they are a business to be trusted. We will not hesitate to call them the next time we need a plumber.

David L.

When I came back from vacation to a major plumbing issue, I am glad that I called Falcon. The customer service staff was friendly and helpful even late at night. My plumber, Stevan did an excellent job with repair. Professional and sensible price is what I experienced.

Maria H.

Most reviews are correct. They have excellent customer service but they are overpriced. I was charged $75 just because the tech came by my house and found that we no longer had an issue with the plumbing. Will definitely never use them again!

Jorge C.

They are friendly, and competent. Used them several times, some jobs were complicated. I had a problem with the price on one job but the owner, Wendy, made sure I was satisfied eventually. I recommend you confirm pricing before hand so there are no surprises. WRONG! A month later I called Falcon for a simple clean out and they declined to honor our previous agreement of hourly pricing. They insisted on charging a flat rate of $650 to remove a toilet and run a snake, a job that my handyman and his helper accomplished in 1.5 hours the next day. How can they justify their prices? As a General Contractor and owner of apartment buildings for over 20 years I have used a lot of plumbers and although capable, they are extremely expensive.

Jill S.

So typical, my water heater stopped working on the 4th of july. I figured that I would at least call around and try to get a plumber out. After trying 7 different companies, most were closed or booked up, I found Falcon Plumbing. My water heater wasn't leaking so I didn't know what was wrong. They sent out Mike. Mike found that the thermo-couple had gone out, it was a old water heater that will need replacing, but he was able to fix it for $150. I was really amazed. They just wanted me to promise to call them when the water heater goes out, he said it wont be cheap, but will try to take care of you when it's time. A+ for being open and not taking advantage of someone that doesn't know alot about plumbing.