Falcon 5 Plumbing & HVAC

Cami R.

I came home on a Thursday after work to my home being 90°, I called Falcon 5 because this company HAD a 5 star rating. I actually read the comments made. I felt confident that this would be a good company to work with. My home warranty just ran out and we are short on funds at the moment. The guy, Joe, told me he would come out that same day but that he was coming from north fort worth. It took this guy 4 hours to get to my house, no big deal, he came and charged me an "emergency visit" assessment fee, 189$. He was nice enough to wait till the next day for us to make the payment. We made it. I asked if there were financing options, and he said yes. We waited till the following Monday, heard nothing. Tuesday nothing. We kept in touch with him thru text, emails, and phone calls. Nothing. He kept blaming his financial people. We wait the whole rest of the week. Nothing, and he is ignoring our calls, texts, and emails. Finally, that Friday (more than a week later), they say thru an email that we will get our finance quote by Monday, that the finance people had incorrect information about us. Nothing direct. Just another excuse. Monday morning, it's just another assessment where they've written with a note that says that we could pay $ 1791 down and the rest when work is completed. THAT IS NOT FINANCING! That is a split payment. I explained that through another email, and they said that is how they ALWAYS do business. If that is how they ALWAYS do it, why couldn't they be upfront and say that? Why make me wait an excruciatingly long and hot week before I find this out? I could have gone with someone who was actually WILLING TO FINANCE and take payments!
Don't work with these people. They are liars and just messy - that shotty office work says it all.
JOE GET A DIFFERENT OFFICE LADY - YOUR MOTHER IS A TYRANT AND SHE IS COSTING YOU BUSINESS!