Fairland Plumbing and Heating

Victoria D.

WORST COMPANY EVER! Terrible customer and management service! Over 2 weeks with no hot water and they wont come out to fix it. ""Ordered a part"" 2 weeks ago and every week its ""going to be another week till its in""! This company shouldn't even be in business. Front desk likes to hangup on customers and talk extremely rude! I guess its okay for families to go without hot water for almost a month! LAZY PEOPLE!!!

Gili G.

Fairland Plumbing and Heating installed my HVAC today. They were extremely professional from the start. The quote arrived within a day, it was very detailed and spelled out everything they will do. I requested to move the AC to a further out location, which they agreed to without any fuss and no extra cost. The installers arrived on time, they were professional and made sure to cover their feet every time they stepped into the house. They put up with all my requests, even when I changed my mind, and got everything installed perfectly. I had issues with the installation of the thermostat's app, but Min, the owner, kept offering help and support until we got it to work with my phone.
I would probably have them install my hot water heater soon, and I highly recommend them to everyone. Oh, Min is always available by phone, which is another plus. Gili G.
BTW.. BGE Home came 3-4 years ago and told me that my heat exchange is cracked. They told me to get a new HVAC, turned off my gas and posted orange lables/flyers around. I purchased a Carbon Monoxide detector, which never beeped. When Fairland Plumbing pulled the old unit out today, there was nothing wrong with it. It was perfectly fine. This is BGE home scare tactics. Beware!

Eric C.

One week ago, we noticed a leak in our laundry room. Our first thought was to call ""Roto-Rooter"", so we did. The plumber showed up on time and was very professional. He began his assessment of the root cause of the leak. It's important to note that the assessment was suppose to be free of charge. He asked a few question, inspected the bathrooms above the laundry room and then told us that in order to determine the cause of the leak he would have to remove the upstairs toilets. The cost of that service would be $298 per toilet. I said; ""wait the assessment is supposed to be free of charge"". He said that no matter what, the minimum charge is $298. I said that it made no sense to pay him $298 to remove a toilet. I went on to say, I will remove the toilets. He replied that he would still have to charge me $298. He went to tell me that it looked like the job could end up costing about $1,000 (para-phrasing). I said hold on, you just said you have to remove the toilets to determine what the cause could be. After about 30 seconds of silence, I politely showed him the door.

After this odd exchange, I opened the Yelp application and started looking for plumbers in Brookeville where I live. I found Fairland Plumbing. I called and asked about the fee for the assessment and was told it was free. The first plumber showed up within an hour, asked a few questions, inspected the bathrooms above the laundry room and of course inspected the site of the leak. He said, try not using each bathroom for a few days so we can pin point the leak. At the end of the few days, call us back. I said okay, shook his hand and he left (no costs). After several days, we had more information about the leak and narrowed it down to one bathroom. We called Fairland Plumbing back on Wednesday and scheduled an appointment for today. Before 10:00 pm today, Esso and Louwise from Fairland showed up. Esso inspected the leak asked a few questions and agreed with us that the leak was in the master bathroom. He cut a hole in the ceiling where the water was leaking to help confirm our collective assessment. He also went to the master bathroom and cut another hole to be doubly certain about the leak. I should tell you that each time before cutting holes, he asked for permission. He found the leak. It was a pipe that had a very small hole. I asked how much it would cost to fix and held my breath. When he told me the price to fix the problem, I almost fell out. It was the most reasonable price I and ever heard a plumber quote in my 30 years of being a homeowner. I said what about the assessment costs? He said, that is free as advertised. He said, charging for an assessment would be like asking you to buy a piece of jewelry that is in a box that you never opened. I smiled, shook his hand and said, you are officially our plumbers for life. I plan to bring them back to install a new sink, changed the shut off switch on the main water valve, and a few other items. Fairland Plumbing ""Rocks and Rules""

Derek K.

I first checked another 5-star rated place to look at a toilet leak. $89 to diagnose the issue, $249 if it was a seal replacement, and you only get the $89 back IF the work is over $300. So, if my math be good like my words, I'm looking at best case scenario of a seal replacement for $338, or an $89 and fingers crossed it's something cheap and dumb.

I called Fairland Plumbing based on reviews from my Nextdoor App, and they came out the same week, no charge to diagnose. It ended up being a seal replacement, which they took care of on the spot for $147. Minh and Luis were polite, kept me informed, wore the fabric booties before entering the house (I really appreciate respecting the house), and cleaned up their work before leaving.

They made it to my contacts list - I'll use them again and highly recommend.

Charlie H.

I was beyond happy with the service they provided. I had never used Fairland before but found them because of their high ratings on yelp.

I tried to fix an issue causing my toilet to leak by myself but found that I couldn't do it. I was stuck in a house with only 1 bathroom with a toilet in pieces and I to leave for work later in the day. I called them and they had a plumber out at my house 1 hour and 15 minutes after I called. I was amazed.

The plumber was great. Very polite and professional. He finished the work in about an hour and the price was extremely reasonable in my opinion. The work he did was great as well.

I highly recommend Fairland and definitely will be using them again.

Tram T.

We did an additional level to our home with a brand new gas furnace unit and a water heater. The Previous plumbing company took more than 6 months to start the project. The master plumber was never on site to check the work. We kept failing the inspection. Finally, a friend referred us to Min Han from FAIRLAND PLUMBING. We got our permit transferred over to Fairland Plumbing. We passed our final inspection today after 1 month with Fairland Plumbing. Good price, professional and excellent customer services. We feel safe and satisfied with the final result. We'll use them again and will definitely refer more business to them.

Jay K.

one of water pipe burst inside garage . I called them wednesday and they came the next day. A technician called me to let me know he's on his way. He came and figured out where the leak was and fixed it.

i'll use them again.

Cliff G.

These guys were fantastic. A very difficult job here with 50 year old corroded pipes in extremely cramped quarters that would make most plumbers cry. They did it all without grumbling, and even did a few extra things that weren't even on the bid. I couldn't be any more pleased. And the price was more than fair. I'd recommend Fairland to anyone with no hesitation.

Vincent H.

Saw and his crew were very professional. He gave me a fair estimate that was lower than the competitors. He did a good job at installing plumbing for the washer/dryer upstairs in my small bedroom. He was nice enough to come out twice to give me an estimate and go over the plan of action. Saw even offered to snaked one of the pipes for free since it was backed up and full of grease.
Highly recommend them and would use them again!

Ricardo L.

The most honest and affordable HVAC/Plumbing company in the area! There's no need to go anywhere else.