Fair Shake Plumbing Sewer & Drain

Dan K.

I used to be a VERY loyal customer of this place. I have used them several times. They have gotten a lot of my money. The last two times they were here they said they fixed my tub leak...they did not. I finally found someone else to fix it. I had a leak in my kitchen last week and I called and left a message for Jimmy. Been almost a week and he has not even called back. Avoid.

Marci Z.

If you look this company up in BBB you will find an F rating because of all the unresolved complaints. We are going to be added to this list! On 12/20/12 Jimmy was supposed to come himself to install a sump pump with back up. He was not able to come, but sent two guys to do the work. On 7/9/2015 we noticed that our ejector pump was working way more than it used to and discovered tons of water pouring into the pit. Called Jimmy and he said he would send someone out to look at it. They were supposed to come between 1 and 3, but did not. I called the company and the secretary said that they are running an hour behind schedule. When they finish their job in Palatine, they will call me when they are on the way. At 6:20 I was getting ready to leave the house and they pulled into the driveway. (No phone call) They told me that my sump pit was full of water and that it was diverting to my ejector pit because the sump pumps were not working. I said Well it should be under warranty and Jimmy's guys are the one who put it in. They notified Jimmy and I had to leave for a meeting. I later got a call from Jimmy telling me that his company did not install those sump pumps. I said I remember talking to him about it and that he was supposed to come, but his wife had surgery, so he sent two guys instead. No, he claimed he did not do it and he only has one invoice for a rodding job on our sewer line. I said yes, we had that done also. The next morning I found the invoice for the installed sump pump. It is still within the 3 year warranty, so I do not understand why he hasnt called back. In the meantime, our ejector pump is working over time and we are afraid it will burn out. Plus it overflowed and damaged the carpet in the basement. Someone was supposed to come on 7/11/15, but no show. no returned calls and now it is 7/13 and we still cannot get anyone in the company to answer our phone calls.

Tony T.

Jimmy was awesome! I had a leak with one of my pipes and jimmy took care of it within 15 mins. The price was reasonable also. Thanks jimmy!

Joe J.

Bait and Switch!
Be warned!
This is not the guy for your project! He will call you up right before the appointment and tell you the pump is not available and he can get you a better brand for a little bit more. This ""better"" brand is half the price!

I was quoted for a Zoeller pump. He called me and told me he could not get it. He went to Menards and got their Barracuda brand pump. He charged me more and the pump is half the cost.