F & M Plumbing

Rocky L.

Our shower backed up Friday... it drained overnight.
Saturday after I took a shower, it did not drain. I meant to call the plumber but got busy, but it drained overnight & again I forgot.
Today...I took a shower and... it did not drain again...
I used the restroom before going to the free music in the park at Memorial Park in La Canada.
When I came home after about 3 hours... the floor & the mats in the bathroom were soaking, it looked like the tub exploded black stuff all over & the toilet too!
What in the world happened?

It was now about 8:30 pm. I looked for plumbers near me, and thought that I'd look for a 24 hour option...
F&M was first on the list and had many great recommendations. I called.
The answering service was a little awkward, but they took my information and the girl said that she had notified the company and I should expect a call shortly. I was working at home so about 20 min. went by and a gentleman called and said that he could get me help within the hour.

They sent a savior! JESUS! He was kind, knowledgeable and worked diligently.

He found a pipe under the kitchen sink and ran the huge snake for about 30 minutes, I flushed the toilet, ran the tub & the shower, but still the shower would not budge...
So he came in with a smaller snake and worked at the drain in the shower for another 10 min. and about 18 inched of what looked like a water rat came out...

Boom that was it!
JESUS SAVED MY DAY! And he recommended that I replace my fill tank valve on my toilet to help it fill quicker.

Thank you F&M!
I am glad that I just got checks printed because he was not ready to take a card...
I am glad I had an alternate method of payment available.
Again! Thank you F&M! Fast, friendly service at a reasonable rate & RIGHT AWAY! No waiting I will sleep easy now...

M G.

After some old foods etc had been poured down the kitchen drain -maybe the garbage disposal had not been running- the drain clogged... husband tried to fix it but it didn't work. Finally I called F&M Plumbing and they came just over an hour later. The plumber also called and notified he was running late. The professional plumber fixed the problem in less than 10 minutes. Yay!

Sharon A.

I had a plumbing emergency and had to shut the water off with a house full of movers! They came within an hour and resolved it for a fair price. Could not be happier - thank you F&M!!

Ellen R.

I've called upon the staff of F&M Plumbing for plumbing repairs, hot water heater replacements, and plumbing upgrades in two houses for something like 15 years, and I am really happy with their work. I love their responsiveness, commitment, professionalism, and their intelligent solutions to problems. They are glad to explain and discuss what they will do, and if for any reason they can't do something, they are honest about it and figure out good alternatives that work well. It's not a huge shop, has the feel of a family business, but in my experience all the technicians who have done jobs on my properties are people you feel you can trust. And this past year they have been reliably coming with masks, careful practices, and showing a lot of respect for their customers. I'm delighted to recommend them.

Julie F.

Absolute worst experience ever with a plumbing company, whatever you do, DO NOT use F&M. I contacted them to see if they could install a new sink and faucet, we were going from a double basin to a single basin and using the existing garbage disposal. Kevin came over and gave us an estimate of $450-500 which seemed reasonable, so we booked the job. He was nice and friendly, we were excited to work with him.

When the plumber came he removed the old sink and dropped in the new one but told us he couldn't finish installing it because the granite needed to be trimmed very slightly, which Kevin warned us might be the case. After the plumber left we were looking at the half-finished job and noticed a CRACK IN OUR GRANITE that had definitely not been there before.

When the plumber came back the next morning I asked him about the crack and he said it wasn't him -- we know it was because the crack was not there previously, we recently purchased the house and had spent a great deal of time around the sink measuring and cleaning constantly, it was a brand new crack -- but at that point it wasn't going to get resolved so we just asked that he finish the job and we'd pick it back up with Kevin. The plumber finished working and told us the final bill -- which was $890!!!! Reminder we were quoted $400-500. I asked why it was so high he said ""additional parts"" but couldn't give me an itemized bill. AND HE CRACKED OUR GRANITE. We spoke to Kevin and he said he couldn't do anything about the granite, he would just send a tile guy to caulk it.

After the plumber left we noticed the faucet was not working properly and wasn't running hot water, so we had to call them back and have them come out again to fix the faucet, which they had literally just installed.

A week later we noticed our garbage disposal was leaking -- the disposal was perfectly fine before they installed the new sink -- we asked F&M to send someone out to fix it and the person they sent said he couldn't fix it and that it had to be replaced. When we called F&M back they said they could install a new disposal but it would be another $350. Which I'm sure means they'd end up charging us double.

Absolutely absurd. Terrible customer service and terrible workmanship. Do not use.

Marlena B.

These guys are the best. Reliable trustworthy and competitive. I can always rely on them to take care of any plumbing problems quickly and effectively.

S L.

The Owner Mike is super professional. He cares. He is passionate about his business.

His staff Lisa and Ray are the most incompetent, attitude driven, workers. Which is unfortunate for the owner. I hope he finds new workers that are as respectable as him.

5stars is for the owner and his professionalism.

Lisa and Ray get negative stars.

Palette S.

Used F&M to snake a clogged drain in our sink. The technician they sent punctured a hole in our flex pipe then tried to patch it using TAPE! He told me that I would need to call the manufacturer to purchase a new part (mind you this part was totally fine prior to him visiting). I asked him to just turn off the water to that particular shampoo bowl until we can fix it. About an hour or so after him leaving the shampoo bowl started spilling water all over the floor. When I called them in a panic because we had clients still in the salon the receptionist (Lisa) was extremely rude and impatient. They sent the technician back (he was rushing, here about 15 mins) and he said he turned it off and it was fine, but within 10 mins of him leaving we had water leaking all over the floor AGAIN!

Worst service ever! I was stilled billed for snaking my drain (which was still clogged). They offered ZERO follow up to repair/replace the part that was broken (no apology at all). In the end we had to pay F&M $99 for basically nothing, plus order the part they broke, plus pay another Co. to come and fix F&M's mess.

Kim B.

Sewer gas leaking into one of our bathrooms. After calling other plumbers no one seemed able to identify the problem. Called F&M and I was immediately referred to their senior tech, Mike.
He came and methodically ruled out one scenario after another until the leak was finally isolated. The fix was targeted and completed quickly. Thanks to Mike's experience we were saved from extreme measures of ripping out tile, jack hammering through our slab, etc...

Vivian V.

The plumber so inpatient , all he said is they didn't change us a lot , you shouldn't expect too much , why they agreed to the price to do it in the first place . They put a big hole on my wall and told me at the end to cover it is not their job , maybe they are right but at least they should give me a heads up so I will decide to go ahead with the job or I can get a estimate from someone else just a bad experience