F H Furr

Allison B.

FH Furr has no respect for their appointment times. Only use FH Furr if you have a completely flexible schedule to work around their schedule, last minute changes, and cancellations. I called 2 months in advance to schedule an HVAC servicing because I need that far in advance to take off work. I called to confirm the appointment the day before. Then, the morning of, they said the technician was running late and that they needed to reschedule the time. It is understandable how that can happen. They rearranged the time slot until later in the day. I therefore had to rearrange some meetings. They called and texted to say the technician was on the way. It took me exactly 15 minutes to reply, saying I was available (which I had already confirmed when I spoke to them earlier in the day) because I was in a meeting. In that period, they cancelled by entire appointment. So it is ok for them to give you almost no warning to rearrange their time slot, but if you do not reply to them instantly, they will cancel your appointment. When I called, they were completely unapologetic. I highly do not recommend using this company.

Rick C.

My wife and I moved to Northern Virginia nearly eight years ago. Shortly after we arrived, we used FH Furr for electrical upgrades in our home. My wife signed up for the FH Furr HVAC membership, which provided us with a discount on biannual system checks. Last week, we encountered a problem with our Noritz tankless hot water heater, so I called FH Furr. To their credit, they sent a technician to our home within two hours. Markus B. examined our tank and mentioned that he wasn't familiar with Noritz but would do his best to find a solution. He contacted Noritz customer service while I searched online for a new tankless hot water heater, unsure of what he would discover. I found tankless hot water heaters at Home Depot and Lowe's, starting at $600 and up. When Markus returned, he said the part needed, according to Noritz, was backordered until late April. We then began discussing replacing it with a new tankless hot water heater. I showed him what I found online, and he indicated that none of the less expensive options would be suitable. We needed a 199,000 BTU model with a minimum of 11.1 GPM. Markus stated that we would need a Rinnai RXP199i; naturally, that was a higher-end model. He stepped outside to call his manager for a quote while I searched for the Rinnai RXP199i online. I found the hot water heater that Markus recommended at Ferguson, and it was available for pickup that day. Markus returned and said the price to replace our hot water heater would be approximately $6,400. I was stunned since I had the exact model on the Ferguson website, with the heater itself priced at $2,100. I asked how FH Furr could justify a $4,300 installation fee. He said he would call his boss to see if there was anything he could do to lower the price. He stepped out and then returned with a quote of $5,500. Amazing, right? I thanked Markus for his time and said, ""No thanks."" He looked shocked. My impression was that he thought he had us over a barrel and that it would be an easy sell. He estimated the installation would take 4-6 hours, or $566 per hour for six hours of work. He explained that they had to pay him and make a profit, not to mention that FH Furr would get the Rinnai unit at the contractor's discount.
After Markus left, I went online and bought the Rinnai RXP199i from Ferguson, picking it up that afternoon. While at Ferguson, Travis asked who would handle the installation. I told him it would be Veteran Plumbing, and his eyes brightened as he mentioned that Dennis was fantastic and would do an excellent job. I felt relieved and was confident everything would turn out fine. Veteran Plumbing arrived as scheduled, and it took about 3.5 hours to install the new unit. The quoted price was $850. They needed to add an expansion tank and some new piping, but everything was completed on time. Shame on you, FH Furr. My recommendation is to find a smaller, more responsive team that doesn't charge exorbitantly to pay for their wrapped service vehicles.

Dale W.

I bought an AC unit from Costco which was installed by Furr and bought the annual inspection contract. They must get paid by commission. They put the unit on the old pad which was too small. The unit dove nose first into the dirt because the pad was not entirely under the unit. They told me I needed my ducts cleaned. They were 99% open. If you wet your finger and ran it across the inside of the duct your fingertip would be dusty. They told me my water pressure was too high and that my pipes were going to explode. It was/is 70psi which is normal. Every hose in the county is also 70psi. They told me I needed a pressure gauge installed for $1000. They sold me a replacement water softener. They hooked up the intake and exhaust backwards. That took a few visits to figure out. After it was in place for 6 years the inspection guy told me the whole unit needed to be replaced. And I would also need a whole house filter to filter the water before it got to the new softener or it would just fail again. He wouldn't service the softener unless I also paid for the filter.
I'm old but I'm male and can take care of myself. It horrifies me that the old women living on a fixed income would be taken advantage of by these guys.

Floyd

Nice people, but aggressively overpriced for very simple tasks, like fixing a toilet.

Christopher C.

We had been Dwyer Plumbing customers for a decade, they were acquired by FH Furr. Dwyer was amazing, FH is just a mess. We have an old unit, our inspection technician brought a sales guy with him. He claimed we had a gas leak and shut down the appt. They used this time to pressure me into a new unit. Mind you I didn't invite the sales guy, other asked for inspection. After getting them out of my house Furr finally sent someone to check the gas leak. This took 3 calls from me. Seems they were more interested in a new system sale than my family's safety. Furr's gas guy came out with no instruments - says he uses his nose instead. My complaints to management went unheard and when finally called back they seemed annoyed that I was complaining about their poor service. I've fired them and had 2 other companies do the inspection. Guess what? No need for a new system, no gas leaks - just a technician trying to make money on a new system sale. AVOID THIS CLOWN SHOW.

Joseph M.

What a joke!!
My son-in-law called this company, for service to look at their heat pump.
The people at the FH Furr office scheduled an appointment and sold him a 1 year maintenance plan. FH Furr then canceled on the day of the scheduled appointment and rescheduled for the following day between the hours of 12 PM and 2 PM.

I drove to my daughter and son-in-law's home and waited between those hours and no one showed up. My son-in-law called me and said FH Furr called him and said they were going to cancel again. My son-in-law argued with them and they said a technician would be out to the home by 4:30PM.

Well guess what? 4:30 PM came and FH Furr called my son-in-law and said they would be at the house by 6:30PM. It was dark outside and I told my son-in-law there was no way a technician was going to be able to look at their heat pump in the dark.

FH Furr called my son-in-law at 6:30PM and said they had a technician on the way, but he was over an hour away. I told my son-in-law to call FH Furr back and cancel the appointment and to get his money back on the maintenance contract. I said you YOU DO NOT WANT TO DO BUSINESS WITH AN UNRELIABLE COMPANY.

Joe M

Linda O.

Contrary to bad review from other people, I have always had good service from Furr. I contacted F.H.Furr electrical to help with what I thought was a faulty outlet. One never wants to make assumptions about anything electrical. They were able to send Michael Cabrera at a time and date I requested, continuing Furr's excellent customer service. Michael diagnosed the pesky outlet and was able to install a whole house surge protector on the same service call. His installation was totally painless; he was efficient, knowledgeable, precise, and mindful about cleaning up the work area. I couldn't be more pleased.

Bernie P.

As an update, I just had a new HVAC installed and used Duvall's Plumbing. Feel free to check out my review for them. I am so glad that I've broken up with FH Furr. The experience was night and day. FH Furr's prices are much higher and service quality has become unreliable. As another reviewer suggested ""Read the Reviews."" Good luck!

Patrice G.

After being told they could come same of my contact, there were several follow up noticed that tech would would be delayed. As it turned out, I had to schedule for next day appointment. I turned down several other calls based on their availability. I spoke with representative and offered to send pic of the fixture and model number so the technician would be aware before arriving. However, the representative convinced me that wasn't necessary. Upon his arrival, he spent close to a hour just trying to figure out how to remove the spout. My patience ran out and I asked that he leave and troubleshoot the removal outside my home. What he explained before leaving my home was outrageous. He did promise to send me a quote that I received but didn't accept. I spoke with the manufacturer who informed me if how to remove spout and offered to work me through the 15 minute removal and re-installment. I will never contact them in the future or give a referral. Disappointed customer in Fort Washington MD.

Chuck C.

They have been very good for us, I give you that. However, we are so tired of them trying to ALWAYS sell us something more, and we don't only have our primary residence with them, but also a rental condo that we own.
I'm afraid it's time to let them go.