F H Furr

Michael T.

Quoted me $750 to simply swap a toilet (which I already purchased so wasn't included in the quote)! This would have taken less than an hour. And this was after spending 20 minutes trying to upsell me on their service plan. I've never been more turned off by a company.

Learna T.

I had an electrical issue and Jimmy Nguyen came out the next day. He was very friendly and knowledgeable. He took his time to locate the issue (which was minor) and fixed it. Thank you Jimmy Nguyen and F H Furr!!

Fuller A.

Terrible upsells tried to tell me 18-25K for an American standard 3.5 ton unit. Even the most top of the line system with all the bells and whistles will not cost that much. Avoid these scammers at F.H Furr at all cost and Benjamin Dugan is a liar and con man. He was like a pushy timeshare salesman and when I told him I was getting other estimates he was visually upset. He kept trying to lock me in to 15 year financing at 13% interest. The company uses pressure tactics like efficiency discount where if you lock it in on the spot during a consultation they will give you a ""discount"". Do not fall for this.

Mike H.

The office was very responsive and Richard was great. He came late on a Saturday afternoon and he explained what he needed to do and got to work and solved the problem. Thanks FH Furr. I'm very impressed.

Margaret L.

super nice elctrician! Jimmy
Nguyen. My dog wanted to leave
with him -- always a good sign! meticulous work, good advice about how to stagger the jobs I needed to fit my cash flow and landlord tenant schedule.

Randy Greene ..

I requested a quote and diagnostic review to/repair a dual gas ac/heat system for the 1st floor of my 3 story home. The unit is a Goodman. I was told it was not repairable and that replacement cost for a comparable unit was $23,500.
Another company's technician came out 2 hours after the FH Furr technician and charged me $300 to replace the igniter to the unit. I am outraged at the discrepancy. I would rate this a zero if possible.

Stacy P.

Jimmy Nguyen performed the annual maintenance on my Generac generator this morning. He arrived on time with a smile on his face. I showed him the location of the generator, and I had quite a few questions regarding my system-36kw Generac. Jimmy had no problems answering my numerous questions before he began working, then, upon completion, he took me back to the generator and showed me the work he'd done. Again, Jimmy was very patient in answering even more of my questions regarding potential work that should be done in the future. I'm one of those pain in the butt customers who ask an abundance of questions that take far more time to answer than the company has given their employee to complete each job. At no time did Jimmy get irritated, annoyed or frustrated due to all my questions. Jimmy is a knowledgeable technician and truly an asset to your company. Please convey my comments to Jimmy, whomever manages him, as well as the owner of F.H. Furr. Also, I ask that you put a copy of my review in his employee file so that the positive comments that I've shared with you will result in an appropriate annual raise, as well as merit raise because he deserves it. Thank you, Stacy Pollard

Shambolina M.

The summary of my recent HVAC service experience could be described as: Dangerous, Incompetent, and Lazy. I was having an issue where my gas furnace was short-cycling and turning off before the thermostat temperature was met. I had several companies come out to diagnose and none could identify or fix the problem. This speaks loudly about the competence level of many so-called ""reputable"" HVAC companies in the Richmond metro area. F.H. Furr takes the prize and is the epitome of Dangerous, Incompetent, and Lazy. I was met by a service tech sent by the company to diagnose and repair the issue. Although the tech was friendly, he was far too confident in his abilities and knowledge of HVAC systems. When discovering the furnace was a 2009 model, he immediately went into the mode of making a case for a $14,000!!!! replacement. Context- this is a 80K BTU, 90% gas furnace for a 1600 sg ft space. STRIKE #1! He then proceeded to take a series of photos showing some discoloration on the heat exchanger. He claimed the system has a crack in the heat exchanger but, had to evidence to prove that claim. Those photos don't provide the evidence. STRIKE #2! When asked how much it would cost to replace the heat exchanger he stated it would be about $11,000 and would not make much sense when a new system would be $14,000. When challenged about the outrageous cost estimates, he started in with the sales propaganda about warranties and the reputation of F.H. Furr. STRIKE #3! And here comes the final strike- He condemns the furnace, disconnects the gas and power to it and fails to reinstall the component parts he disconnected while inspecting it. STRIKE #4! This technician is Dangerous to the reputation of F.H. Furr, he didn't properly diagnose the real issue with the furnace- earning him a badge of Incompetence and he was Lazy by not completing a process of vacuuming out the drain lines to unblock a potential clog in the line.
I had another technician scheduled in about 45 minutes to inspect the furnace and did the hard work to discover that the drain line was blocked and caused the system to short-cycle on and off without reaching the desired temperature. The system has now been running perfectly for days in this 15 degree temperatures we're facing in Richmond. I can't imagine how many customers are duped and scared into thinking they must replace their furnace when it's 15 degrees outside. And, hopefully, this company is not training their technicians to employ these sleazy sales tactics. I've used F.H. Furr a few times before and have been satisfied. However, after this exchange, I will never use them again. Unfortunately, they are not the only ones to be guilty of rendering really bad service. The range of prices quoted to repair this issue was $14,000, $1,098, $589 and $99 (this was the amount spent to fix the issue by a competent and qualified technician. Very sad, but true. F.H. Furr- hopefully the owner will sit down with this technician and have a come to Jesus moment with him. Overzealousness combined with lazy incompetence is dangerous to the organization.

Chris D.

Never use this company. They sent a technician to my house to repair an upstairs AC unit. The technician didn't really have any answers and in fact, I heard him on a cell phone asking someone for advice. Every 10 minutes he would come to me with another option to pay more money but couldn't provide any details (kept saying it could be a lot of things). He eventually put coolant fluid, cleaned and a few other things for $1800. he said it might leak again but wasn't 100% sure. After 5 days, it started to leak so bad it was 'raining' in my house through the drywall.
I called a competitor and within 15 minutes at being at my house diagnosed the problem and provided options. They also fixed the problem that FH Furr could have fixed. The other kicker, the other company only charged me $350 to correct the problem.
All they care about is selling you something new. Don't Use and go to Falcon !

Bubba H.

And now into the new year...despite promises from the ""owner"" that they would follow up on my complaints I have never heard one single word (via email or phone call) from anyone in the whole company. I wouldn't trust this fly by night company to work on a fence post much less our 3 heat pumps. These people are clearly all about picking your pocket and I wouldn't trust them for anything