F.H. Furr Plumbing, Heating, Cooling & Electrical

Bobby H.

Thomas Edwards, FH Furr Plumbing, Heating, Air Conditioning, conducted a service checkup on my HVAC system. He did a very professional inspection and documenting the entire process with photos. He was very personable and thoroughly explained the inspection results and showed photos of each step. I'm extremely happy with Thomas and would recommend that you ask for him.
Bobby

Jerry R.

This is the most unresponsive company I have ever dealt with. If there is a secret to how to get them to respond to inquiries regarding service calls and/or billing issues, I haven't found it.

Daniel W.

Bought out R&B, but doesn't service the mod-con boilers that R&B spent decades installing. Way to buy customers only to leave them in the lurch. The only good thing to say about them is they didn't charge the service fee after making us wait the whole day to show up for a call when we specifically described the situation and equipment to them when we called.

vincent d.

Zero integrity. Some of their staff are not trained properly and lack the knowledge. Their only solution to any hvac issue is buy a whole new system.

G M.

FH Furr HAS COMPLETELY DESTROYED MY FURNACE. I had zero issues with my furnace until their employee came into my home for an ""ac"" inspection in March. I paid for a biannual inspection to ""prevent"" issues. After the employee left I smelled something burning throughout the house. Four hours later I had no heat. After youtube searches I discovered the capacitor was disconnected and I'm assuming he forgot to reconnect. I was upset but fair. I asked them to return and inspect my unit later as water started coming out of the furnace. Due to the capacitor being unplugged for 4 hours. The heat in the HVAC melted all parts which is where the burning smell originated. In July another FH Furr employee showed up and attempted to fix the furnace. I assumed everything was fixed and he'd tested the furnace as in July it was 100 degrees and no need to turn on the furnace; I didn't discover it was still broken until now. Here we are in October I go to turn the heat on and I get nothing the furnace won't ignite. Contacted FH Furr about the issue only to have the customer relations rep tell me their is a possibility that I may have sabotaged my own furnace. He then asked me what's a good dollar figure to get it fixed. Said he couldn't just fix it for free. Obviously I wasn't happy that all of these issues. This was caused by his employee who didn't reconnect the capacitor and melted the seals in my HVAC which caused water to leak in the utility room. DO NOT USE FH FURR AS THEIR MANAGEMENT'S ONLY SOLUTION IS FOR THE CUSTOMER TO PAY MONEY TO RESOLVE ISSUES WHICH FH FURR CAUSED. I am now contacting the local news as I kept good records and pictures and emails of this unprofessional company.

Pictures include capacitor I discovered which was disconnected. The flooded basement and readings the employee took as he disconnected the capacitor before he didn't reconnect which caused the damage. Currently I am seeking another company to repair my furnace.

Steven T.

We had this company as our HVAC/furnace service/maintenance provider for the last 6 years. Every single time they came to do the regular checks, they would try to upsell on ""needed"" services and/or products, to which in more than one occasion we fell for it, to later find out the service or product was completely unnecessary. On their last ""inspection"", the tech advised that the ignition gas valve was bad/leaking and needed immediate attention/replacement due to the danger it posed. They would charge $650 (with membership discount). After paying a $75 part acquisition fee, and reading all the negative reviews for this company, I decided to reach out to a different company referred by a neighbor. They sent a tech, which conducted several tests with different pieces of equipment. To my surprise, the tech advised that nothing was wrong with the valve and no leaks were detected. When I called back FH Furr to cancel the work order, they told me that they did not refund parts fee if I cancel, even if the work was not needed. I asked to talk to a manager to discuss the matter, and potentially cancelling all services with them, to which they inform that one will be calling me that same day, however, no call, just an email confirming my cancellation of membership. Stay away from this company. Their techs are trained to be very good sales reps by taking advantage of their clients.

Neal S.

Water heater installation. Quoted $5000.00 to install a $600. water heater. These rascals make more than Doctors, Lawyers, and Politicians. Looked elsewhere, and found the same at half their price.

El B.

I had a water heater service call scheduled. No show, no call. No thanks; strike one, you're out.

Moira H.

This is a disreputable company.
Unfortunately, I had them rewire my house last year, upgrading from 1947, and they did a bad job. The smoke detectors still go off. When I head to the fuse box to disable them, the labeling, shown in the picture below, makes no sense. Where are ""lights"" ""lights"" ""lights"" located in the house? How about ""lts + rec"" ""recepticles""? The fuse box from 1947 made sense. This one does not.
They knocked around my mailbox when they were cleaning my drains, so it's no longer solid in the ground.
I have a service agreement with them, which I cancelled today, because I carved out 4 hours to wait for their call regarding HVAC checkup, and they never called
Don't trust this company.

S F.

We were looking to replace our entire HVAC system since it was old, had some leaks, and the AC just wasn't doing the job. So we asked for someone to come out and give us a quote. Made it very clear that we just wanted a quote, and I even was upfront with the guy that we had another company coming later that day to also give us a quote. So he was very friendly, took a look, walked me through their process. Then came time for him to give me a quote. I've been a sales person. I've gotten quote on plenty of other things. I've never in my life dealt with such a pushy sales person before. He used every singel trick in the book to try and get me to sign for work. Uneblievably aggressive, wouldn't take no for answer. Even when I was firm that I wanted to shop around, he tried repeatedly to get me to commit to giving him a call and discussing the other quotes with him. When I refused to commit and said I'd think about it, he then told me that he'd show up at my house later that night, so that we could ""discuss it."" HELL no. I don't care if this is the best HVAC company in the world, that level of aggression, dishonest, and creepiness is not acceptable. Then to top if all off after I'd told him no a hundred times, he wouldn't even let me keep his paper quote to use to compare against others, and told me that he couldn't email it to me or anything. Another tactic to try and get me to let them back in my house? I'll take my chances with another company