F.H. Furr Plumbing, Heating, Cooling & Electrical

Karen A.

I am so angry with you all right now. We have been long standing customers with FHFurr, we even have a contract with you. I have never had anything but good things to say about the plumbing and heating/ac services you have provided. Well that has all changed.

We needed a new faucet because the sprayer was leaking water all over the place. I bought a sink and faucet from Costco and was going to have my son in law install it. Then I decided to let the professionals handle it since we were going from a double sink to a single. BIG MISTAKE!!!!!!!

Plumber came out and said the sink I ordered was not good and talked me into one of your sinks and faucets at 10 times what I spent for the Costco sink. Okay, fine. Plumber comes to install the sink and the counters need to be cut to make the sink fit so he half does stuff and takes off - this is Friday Feb 1st. Okay, fine. Monday Feb 4th the stone cutters come and fix the counters but the plumber never shows that day even though he kept telling me he would be out later. Tuesday he comes and installs the sink. This is what I find when I get home from work. Very dangerous because the edge of that is super sharp.

Well now it's Mar 15th, 5 weeks later and my sink still looks the same way. My husband is on major blood thinners and has to stay away because if he gets near the thing and cuts himself it could be life threatening.

During this 5 week period we have been given appointments no less than 10 times. I have taken off work, we have rescheduled other appointments, we have juggled all kinds of things to make sure someone is home when they want to come. EACH TIME SHORTLY BEFORE THEY ARE SUPPOSED TO COME WE GET SOME EXCUSE FOR WHY THEY AREN'T COMING OR THEY JUST DON'T SHOW UP, EACH TIME!!! Same thing happened today, AGAIN - I was promised that his would be taken care of earlier this week and it was pushed to today and now there is another excuse.

In the mean time I have already been billed close to $3000 (which is ridiculous and not what I was quoted), not including the cash I paid the stone cutters when they came out. I could just kick myself, I had a sink and faucet that cost me $250 that had great reviews and my son in law would have installed it and done it properly for free. I am out almost $3500 for something that is a hazard and I will have to find someone else to take out and replace.

I am so angry I can't see straight and the amount of stress you people have caused my husband and I is unacceptable. I know that our business is just a drop in the bucket for you and it probably doesn't bother you one bit to lose it.

Joseph P.

We contacted FH Furr late last year to check our HVAC going into winter and the tech, Dillon, arrived 20 minutes into his service window, and completed the inside and outside inspections within 45 minutes.

We asked FH Furr to install a Nest thermostat this past week and the tech, Roy, arrived about an hour and a half before the scheduled time, after having called to verify that early arrival would work, and completed his work in about the same amount of time, since some additional wiring needed to be done.
Both techs were professional in appearance and deportment, worked with nice organization, and in detail walked us through what had been done and concisely answered our questions. Jobs well done.

Michael P.

Had some work done to my heating system about a week ago and so far so good. I have been struggling to keep alive my 12 year old unit but to me its well worth having FH Furr come out and bandage it up. I am not financially ready to take on purchasing a brand new unit so I am okay just doing patch up work for the time being. I have nothing but great things to say about this company. I have used them 4 times in the past. The only reason I don't give them a 5 star is because they arrived an hour later than we had originally agreed upon. Other than that the man that worked on the unit was very nice and communicated well. I will be using them again if need be!

Joe W.

They need to reduce the volume of their advertisements on sony crackle. Every time one of their terrible ads come on, I am forced to turn down the TV volume, if I do not turn down the TV volume I get a terrible headache. This advertisement turns me away from their service if anything. I will never buy from them because of this and I hope they learn to use an appropriate volume on all future advertisements.

Winston F.

UPDATE: The expression of concern from ""Tiffany"" is a fake. I provided my contact info to her and never heard a thing back.

Sue R.

Let me tell you a story about our experience with FH Furr. They came to our house to perform a conversion of our oil furnace to a gas furnace. This project started in October 2018. The 3-day furnace conversion was finally completed 2 weeks later with more than $16,000 damage to our house. At first they were great! We thought: accidents do happen but as long as they make it right, it will be okay. Unfortunately, their promises to make it right turned very hollow, very quickly. No one from the management team even came to check out the damage they caused. They offered us around 1/3 the estimated repair costs to fix the damage. We ended up having to go through our home owner's insurance policy to repair our home. Here we are in February, 2019 and we are still working to get our home back in shape. Advice to all, if you are considering to use FH Furr, reconsider.

Brock M.

Responsive and my tech were good. I called to take advantage of a $49 water heater flush, along with a whole house plumbing check. I also mentioned I had a leaking toilet tank. The flush and inspection went fine, but the quote I was given to repair the toilet leak was over $200. I declined and fixed it myself. All that entailed was a new flapper for $5.99 and 90 seconds to install it. That repair bid was ludicrous. I also asked for a bid to replace my water heater since it is at the end of its lifespan. That bid was $3800 for a basic water heater - a few hundred less if I signed-up for their maintenance contract. Dont know how they get anyone to pay those prices, but I won't be one of them. Uh

Hugh B.

Don't invite this company into your home. I was on pins and needles the entire time it took them to install a water heater, which took a day and half. This is Home Depot's preferred and only vendor.

Christopher H.

Horrible. I scheduled appointment in early January to have tankless water heater evaluation and check current water heater. They called 2 days before and rescheduled and said they couldn't reschedule until January 26. Now they call and say they can't make that appointment and it would be impossible to come for the entire day. I told them I could wait and they could come any day this weekend and they refused. Do not use this company. It has been now 3 weeks and still cant get old or new water heater evaluated.

Beware. Beware.Beware

Ken U.

Just had a hot water flush done by George Mathews who was very professional and thorough. The $49.99 special is well worth the price for such a service which also complete inspection of all plumbing items, disposal, sinks, water valves, etc. George was on time and very knowledgeable. I could not have asked for more in a service tech.
Highly recommend!