F H Furr

Dale W.

I bought an AC unit from Costco which was installed by Furr and bought the annual inspection contract. They must get paid by commission. They put the unit on the old pad which was too small. The unit dove nose first into the dirt because the pad was not entirely under the unit. They told me I needed my ducts cleaned. They were 99% open. If you wet your finger and ran it across the inside of the duct your fingertip would be dusty. They told me my water pressure was too high and that my pipes were going to explode. It was/is 70psi which is normal. Every hose in the county is also 70psi. They told me I needed a pressure gauge installed for $1000. They sold me a replacement water softener. They hooked up the intake and exhaust backwards. That took a few visits to figure out. After it was in place for 6 years the inspection guy told me the whole unit needed to be replaced. And I would also need a whole house filter to filter the water before it got to the new softener or it would just fail again. He wouldn't service the softener unless I also paid for the filter.
I'm old but I'm male and can take care of myself. It horrifies me that the old women living on a fixed income would be taken advantage of by these guys.

Floyd

Nice people, but aggressively overpriced for very simple tasks, like fixing a toilet.

Christopher C.

We had been Dwyer Plumbing customers for a decade, they were acquired by FH Furr. Dwyer was amazing, FH is just a mess. We have an old unit, our inspection technician brought a sales guy with him. He claimed we had a gas leak and shut down the appt. They used this time to pressure me into a new unit. Mind you I didn't invite the sales guy, other asked for inspection. After getting them out of my house Furr finally sent someone to check the gas leak. This took 3 calls from me. Seems they were more interested in a new system sale than my family's safety. Furr's gas guy came out with no instruments - says he uses his nose instead. My complaints to management went unheard and when finally called back they seemed annoyed that I was complaining about their poor service. I've fired them and had 2 other companies do the inspection. Guess what? No need for a new system, no gas leaks - just a technician trying to make money on a new system sale. AVOID THIS CLOWN SHOW.

Joseph M.

What a joke!!
My son-in-law called this company, for service to look at their heat pump.
The people at the FH Furr office scheduled an appointment and sold him a 1 year maintenance plan. FH Furr then canceled on the day of the scheduled appointment and rescheduled for the following day between the hours of 12 PM and 2 PM.

I drove to my daughter and son-in-law's home and waited between those hours and no one showed up. My son-in-law called me and said FH Furr called him and said they were going to cancel again. My son-in-law argued with them and they said a technician would be out to the home by 4:30PM.

Well guess what? 4:30 PM came and FH Furr called my son-in-law and said they would be at the house by 6:30PM. It was dark outside and I told my son-in-law there was no way a technician was going to be able to look at their heat pump in the dark.

FH Furr called my son-in-law at 6:30PM and said they had a technician on the way, but he was over an hour away. I told my son-in-law to call FH Furr back and cancel the appointment and to get his money back on the maintenance contract. I said you YOU DO NOT WANT TO DO BUSINESS WITH AN UNRELIABLE COMPANY.

Joe M

Linda O.

Contrary to bad review from other people, I have always had good service from Furr. I contacted F.H.Furr electrical to help with what I thought was a faulty outlet. One never wants to make assumptions about anything electrical. They were able to send Michael Cabrera at a time and date I requested, continuing Furr's excellent customer service. Michael diagnosed the pesky outlet and was able to install a whole house surge protector on the same service call. His installation was totally painless; he was efficient, knowledgeable, precise, and mindful about cleaning up the work area. I couldn't be more pleased.

Bernie P.

As an update, I just had a new HVAC installed and used Duvall's Plumbing. Feel free to check out my review for them. I am so glad that I've broken up with FH Furr. The experience was night and day. FH Furr's prices are much higher and service quality has become unreliable. As another reviewer suggested ""Read the Reviews."" Good luck!

Patrice G.

After being told they could come same of my contact, there were several follow up noticed that tech would would be delayed. As it turned out, I had to schedule for next day appointment. I turned down several other calls based on their availability. I spoke with representative and offered to send pic of the fixture and model number so the technician would be aware before arriving. However, the representative convinced me that wasn't necessary. Upon his arrival, he spent close to a hour just trying to figure out how to remove the spout. My patience ran out and I asked that he leave and troubleshoot the removal outside my home. What he explained before leaving my home was outrageous. He did promise to send me a quote that I received but didn't accept. I spoke with the manufacturer who informed me if how to remove spout and offered to work me through the 15 minute removal and re-installment. I will never contact them in the future or give a referral. Disappointed customer in Fort Washington MD.

Chuck C.

They have been very good for us, I give you that. However, we are so tired of them trying to ALWAYS sell us something more, and we don't only have our primary residence with them, but also a rental condo that we own.
I'm afraid it's time to let them go.

Craig B.

Technician didn't diagnose the problem properly and was focused more on writing up expensive estimates for a laundry list of repairs which didn't solve the initial problem. Still charged me $300 without fixing the problem at all. Would not use again. This is a sales shop, focused on selling before quality tech.

Roger S.

They butchered my ceiling attempting to install fans that were the wrong size. They left me with a mess that needed even more work.