EZ Plumbing

Li P.

This is the worst in service we have ever experienced. we fully agree with all the negative reviews on this site and just wanted to add our warning to others who are considering using them. This business should be out of business as a positive for society. Try to get someone else; if you have to use them, well, you've been warned.
We had a simple leak to repair from the bathtub faucet; Robert came out and then argued with us that there was no leak!!! ( the water from the leak fills a 3 liter basin nightly). He then offered to decrease the leak (the leak that wasnt there) by decreasing the water pressure to the whole house at which point he told the warranty center we need to change our water pressure regulator (money). he then left us with poor water pressure through the whole house, about 1/2 what it was causing our toilets to take about 3 minutes to refill, and our kitchen washer to be out of commission.
Oh yeah, we still have the leak. I see they've done this to other people as well. Well, hopefully you wont need them but if you're smart enough to see the reviews first (which we obviously didn't) use someone else. Well, this is my first negative rating in Yelp; hopefully it will help someone avoid going through what we went through.

Suzanne P.

I work for a Property Management Company. I have used EZ Plumbing before. I called them this morning at 8am reporting no hot water at a property. They told me someone would be there between 1-5pm. I told them if they could send some sooner that would be great as it is a 12 unit building. At 8:45am Ozzy called and said he was on site. He troubleshot it, first step was replacing a part. He was able to locate a supply house. He left to get the part and do a quick job on that side of town. He than returned replaced the part and now it is working!! Ozzy was fantastic.

Sandra M.

We had a pipe really clogged up, EZ did a beautiful job, had to add another clean out. And they did a great job. Thank you so much.

Patrick O.

I was referred by my home warranty company to EZ Plumbing as an electrician working on backyard renovations reported smelling gas over 2 consecutive days and suspected a small leak in the gas line. Ozzy from EZ Plumbing came out twice for this problem. I was overall very pleased with him and the thoroughness of his evaluation, his professionalism and friendly service demeanor.
He did arrive a little late (outside of the window I was given) for the first appointment but seemed to thoroughly check with a gas sensor for signs of a leak all around the perimeter of the house and the location that the electrician reported smelling gas. At my request, he also checked my stove/burners. Nothing registered on the meter, and he did not go under the house. He recommended an air pressure test. This was done the next day by my contractor and the rapid drop of air pressure suggested a leak. I had to get the job reauthorized by my home warranty for a 2nd visit, and once it was, Ozzy came back out the same week. This time he performed an air pressure test on ALL of the gas lines and his results did not show any leaks. He was very patient answering my questions and I feel reassured by his testing all of the lines. I'm just irritated I had to pay a service call co-pay twice tho that is more a home warranty issue.

Raven M.

GAS LEAK under cooking range and oven!!! My gas was shut off by gas company and LOCKED until a professional plumber could repair it. These guys are the first business listed on Yelp when I searched ""plumber"". I wasted no time in calling as this was an emergency. James answered the phone, very courteous and responsive to the issue. He said the soonest they could come was between 2-4pm today, smack in the middle of the time I have to leave to pick my daughter up from school. I explained my situation and James said he'd see if someone was available soon and he'd call me back. He called back a couple of hours later and GREAT NEWS...plumber on his way!!

Plumber Mike came and looked at the problem. Estimate &367.50 and w/ 20% Yelp discount, service cost less than $300!! Mike left to get parts, started working soon after, but had to leave again because he couldn't access the valve and needed additional tools. Even though he had to do that, this job was done only 2 hours from the time he arrived to look at it and the time he finished!! Super!!! Mike also showed me a couple of safety concerns under the range and outside w/ the main water valve to the house. Mike was very polite and worked diligently. I really appreciate the excellent level of customer service this company provided to me today. Thank you!!!

Marla M.

Ez Plumbing and Rooter came to my house on time. They replaced my toilet and did an excellent job. I would recommend them to everyone.

Alberto D.

I'd like to start off by saying that I am a real estate broker in the area and have dealt with these issues on a regular basis with my past clients. This particular experience was with my in laws whom purchased a home with my help about 2 years ago.
Approx. 3 weeks ago the water heater stopped working and kept shutting off. The owner contacted their home warranty company and they sent out a local vendor (EZ Plumbing) to the property to asses the problem. This occurred on a Friday and a tech named Mike told the owner that the problem was with the water main/line entering underneath the home and that the water pressure was too low. This job became so large that it involved at least 2 techs and the entire weekend. They told the owner that this job was not covered by the HW and that they would have to pay out of pocket. They quoted a price of $1,500-$1,700. I suspected something was wrong and I contacted EZ Plumbing and spoke with a supervisor by the name of Gabriel who said the water main had low pressure and that it had to be upgraded. This property has both galvanized and copper pipes throughout and the water pressure had always been on the low side, but the water heater still worked. Anyhow, after a while, Gabriel stated he would give the owner some sort of credit and that the out of pocket expense would only be $750 and that the water pressure would increase by at least 50% of what it currently was. They then proceeded to break a large amount of brick work that surrounded the water main entering underneath the house and they replaced the galvanized pipe with a copper one. After finishing the job, the water pressure was even lower than before and they never bothered to patch or repair the damage to the brick work and footing of the house. This whole time the water heater never worked. For days the owner attempted to contact EZ Plumbing and never got a call back. After about a week the owner decided to contact the HW company about the original problem and the water pressure and the HW sent out a second plumber to assess the problem.
This second plumber made some adjustments to the original work performed by EZ Plumbing and managed to increase the water pressure slightly. He also checked the water heater and concluded it needed to be replaced but could not submit a work order to the HW because he was only there for the water pressure issue.
This occurred during week #2.
On week #3 I contacted EZ Plumbing about getting their version of events and also contacted the HW company and was told by James (manager) at EZ Plumb. that he would research/investigate the work order and get back to me. I never heard back. I also spoke with the HW company and they stated that all that EZ Plumbing needed to do was phone in their findings and recommendations to HW authorization department in order for the HW to authorize the work needed on the water heater. The owners were told by Mike from EZ Plumb. from the beginning that the water heater needed replacing but never documented or called in the recommendations to the HW company.
I then had another plumber (#3) that I've worked with in the past to assess the situation and he also concluded that the water had an internal leak and had to be replaced. He also stated that the work performed on the water main had nothing to do with the water heater, but even if it had, that the manner in which it was performed caused a lot damage to the house and should've been done correctly. The hole that was left allows for a small animal to access the crawlspace underneath the house. He was not able to do any of the work because he had not been sent by the HW company.
Come week #3 (this whole time the family has been without hot water,) I've been calling EZ Plumbing about correcting their work and I've also been contacting the HW company at east 4-5 times a day. I finally received a call from the HW company on Wed. Jan.27,2016 that EZ Plumbing had canceled all work orders dealing with this property and that the HW company would assign this work order to another company (plumber #4) named ""Water Heaters Only"" and that they would be at the property on Friday, Jan 29, 2016 to assess the water heater.
Today, Friday they showed up, concluded that the water heater does in fact need replacing, called in the findings to the HW company, HW company called me to update me and stated that the water heater would be replaced same day.
This is something that should've been done 3 weeks ago.There is no justification in having to go 3 weeks without hot water, especially when there is a home warranty on the property. The fact that it happened to my family was just a coincidence. No one should have to endure this type of situation. I take comfort in knowing that at least the water heater issue is finally being resolved and that only leaves the issue of the brick work and foundation/footing damage that was not repaired plus the $750 expense.
My conclusion: If you see this name, run the other direction.

Tiffany Y.

The HOA hired this company. He made cuts into the wall where he was unsure. Repaired my wall but on the other side, he stuck a piece of newspaper and then half sealed it. There will definitely be more water damage. when i asked him about it, he said its fine. Another item, a random man asked to use the bathroom and he said yes. excuse me, who's house is it? NOT THE PLUMBER'S HOUSE!!! I went to my car and came back seeing a random old fat man exiting! I called 311 immediately and the man had already gotten into his car and left. jotted down the license plate so if I see im again, he'll have a rude awakening. DO NOT HIRE THIS COMPANY. I'm currently filing a formal complaint with the BBB (Better Business Bureau) as well.

Jasmine D.

I got referred to this company by my home warranty insurance.

Let me just say.... by far the most unprofessional business ever! James needs to work on his people skills, since he has such a smart a** mouth.

Asked him a question and his responses was ""that's a good question, you would have to ask the plumber because I am not one"" (chuckle)...
First off, how would I know If you're a plumber or not? I'm only asking since its a plumbing company, and you are the so called ""manager""? I'm sure you had a few customers encountering situations like this before. But I guess since your the manager ...you wouldn't know these things but u manage a plumbing business??? ... and you direct your technicians to job sites, and your technicians report back to you.

I was scheduled for 1-3pm, I had left work to accommodate that timeframe. 3:30pm comes around no one is here. I called to get a status. The girl said your timeframe is from 3-5pm(seriously)? Of course this was scheduled by James. He did mention he would call me when the plumber is on his way. Yeah no call there as you can see.

Anyways, technician came at 3:50pm, cool guy evaluated the problem. He didn't know why our shower was leaking water when another source of water was turned on from different area.
So he called his supervisor to take a look. His supervisor said it was the water heater shut off valve because its an old knob piece that creating an imbalance of water pressure? so they suggested changing the piece to a lever handle piece.

Okay what the hell does that have to do with my shower leaking water?

To my understanding that's why there's a water regulator installed to the main water line outside of the house (you don't have to be plumber to know that). He scheduled either same day or next day but stated he or his company will call.

Next day came around, no one called. I did a follow up and James said oh they are delayed so basically we need to reschedule. Okay? Thanks for the heads up...I understand you guys are busy but it is not that hard to do a courtesy call to rearrange an appointment. Thanks a lot for wasting people time!

Luckily, I received another contracted plumber. Thanks to the horrible customer service and shady a** inspection by the supervisor.

United plumbing services...came the next day fixed the problem within an hour and behold it was the shower cartridge that needed to be replace. It had nothing to do with the water heater shut off valve that is a creating an ""imbalance of water pressure"". Clearly, Ez plumbing do not know what they're doing, and they prey on homeowners with their shady business.

Anne L.

Unprofessional, dishonest, and they don't know what they are doing! Bear with me - there's a lot to say about this company! This plumber was contracted by our home warranty to replace our water heater. We had the gas company come out the day before because we had a gas leak from the water heater and they turned the gas valve off and shut off the pilot light. Two days after the gas company was here and the day after the tech came to check out the water heater, we smelled gas again, my husband checked the water heater and the tech left the gas valve open and pilot light on! We have a 4 month old son, that is soooooo dangerous for so many reasons! The service tech from EZ Plumbing that left the gas on and leaking threw cigarette butts down in our driveway right in front of us as well!

We asked to get a quote on a tankless system and another ""specialist"" (aka sales guy) came out. He gave us a quote with lots of ""ifs"" - if the gas line isn't big enough, if the water hoses need to be moved...he didn't know what he was doing clearly to give us an accurate quote. After he gave us a quote, he said we had to make a decision that night because the price wouldn't be the same tomorrow. That was super fishy because it's not like the amount of work changed overnight! We decided to just replace it with the same setup and not go tankless. They then told us that we had to install another $400 part that was manufacturer required, but not covered by the home warranty and it would take 2-5 business days to replace a simple 40 gallon water heater! EZ Plumbing was clearly trying to take advantage of us! We called home warranty, cashed out and went with a trustworthy and efficient plumber who came out and installed a new water heater the same day.