Extreme Hydro Jetting & Pipe Inspection

Donna W.

Extreme Hydro Jetting was assigned to our home warranty claim after the previous plumbing company assigned didn't fix the problem and fell out of good standing with the company. Our appointment was slated for 8am and the technician, Steven, called us at 7:15 to say he was just around the corner. He quickly found the problem and showed my husband just what the issue was - the previous plumbing company billed us and the home warranty company for work they did not do. He was professional and friendly - fixed the toilet in a matter of minutes and allowed us to take pictures of the faulty parts the previous plumbing company left on the toilet.

Flash forward three days - a completely DIFFERENT issue happened and our home warranty company assigned Extreme to our issue. They called me within minutes and scheduled an appointment. The technician (Steven) was early again and fixed our water heater in less than half an hour.

We are very impressed with Extreme Hydro Jetting and will use them for any future problems. They were polite, professional and it's awesome to have a company be early rather than late! Thank you for seeing that our time is valuable too!

LT R.

This was an AHS claim and Steve was on time and found the problem with a broken pipe fitting quickly. He replaced the pipe and soldered new fittings. He was very polite and did a good job. This experience was a breath of fresh air after our horrible experience with Reliant Plumbing last week! I will definitely call this plumbing company again.

Mike M.

A simple faucet replacement on a home warranty went on forever, never fixed anything! Wasted a lot of my time. Avoid this company, and save yourself some headaches!

Leah G.

Came out on home warranty claim. Timely, polite, couteous. Also didn't have a problem with my kids wanting to watch. Job well done.

Joe A.

AHS sent them over to diagnose/clear a kitchen sink stoppage. There was good communication leading up to the appointment, and they arrived on time.

After briefly attempting to plunge the sink, they indicated that they needed to use the hydro jet to clear the clog, which would have to wait another day. The hydro jet was unable to clear the clog and their camera wouldn't fit to confirm what the issue was (although when AHS called them afterwards, they were told by the tech that he used the camera and confirmed an issue not covered by the warranty...which is an interesting fact since the camera didn't fit....), so that was that. I ended up having to hire my own plumber (since AHS was not helpful with securing a second opinion, that's a story for another day) who diagnosed that there was a clog in the sewage line. He found the clog and cleared it with a snake, said that there was no need to hydro jet the lines. The more you know, I guess.

Karambeer P.

After looking at lot of the review on Yelp, I would have to agree that is company is "Extremely" rude and unprofessional. Our Home Warranty company also sent these people out, and from the beginning seemed bit shady. The plumber's name is Cody, and just like other posts, he was there for only 5 mins. Now we knew it was our Pressure valve (outside by our lawn). But he didnt run any proper test. Let me explain. He came out says its your pressure valve (we knew and agreed), says to replace it he needs to dig to get to it and would cost $350 or you do it yourself. My wife told him if its not a big dig that my husband would do it. So he left. We think since he lost the chance to score some $$$, he tried creating another bogus service request. He claims we need to change the pipes to, which would cost $200. We told our warranty company how would he know to change the pipes if he hasnt dug the ground. These people have "Extreme" X-ray vision. Charged us the $60 call fee and left. The Warranty company wasn't that much better. They said we would have to get a written letter form another licensed professional saying the pipes don't need to be changed. Definitely not calling them back ever again. Gonna look else where

heather h.

If there was a 0 star rating, I would be giving it.
We had a root blockage that HydroJet cleaned. They verbally told me that they had looked with camera to see that it was clear but said no warranty because of tree roots.
Pipes were back to being slow within two days (I have receipts for all the drain cleaner that I bought to fix the issue post hydro jet), dishwasher backed up 3 days after that and three weeks after the initial server, a complete second backup with floods on floor through toilets and drains. Called back, took two days to come back, and refused to re-do the work as remedial. If they didn't do the job correctly the first time, they should be fixing for free. Period.
Cody was rude and dismissive. Don't call them if you are going to be having anyone other than your husband or male partner dealing with them.
Stated that I refused a camera option and so no warranty because of no camera line inspection. Invoice says "no warranty because of roots" not "no warranty because no camera line" which I would have called them on at the time as they told me that they had done a camera inspection. Certainly didn't say "no warranty because we don't care about doing our jobs properly and so will do what little we can get away with and then try to engage you for another round of expensive, ineffective service"

Save your money and call someone else.

FOLLOW ON: No idea if related to this review, but within 20 minutes of this being posted, HydroJet called, and was beyond aggressive. They called back and told us "you owe us money" - even though they chose to drive off before doing service and without asking for payment for non service.

Orlando R.

American Home Shield sent this company out after my hot water heater died. I did not like their listing of "modifications" (which AHS denies to cover) such as: Co2 detector for $160.00, Permit for $200.00 (permits cost $50.00 if you get one yourself). I know companies have overhead - but gheez. Their total bill was at $1800.00 for the job. My house is not very old and their other listings/upgrades for a vent, insulation, pan, etc... would have been unnecessary to replace. I had a plumber come out and install my new heater and he stated there was no need for those upgrades. My total cost with the other plumber and the water heater was $750.00.

Rebecca M.

My home warranty company sent this company to my home for some toilet repairs. The tech showed up on time and that was the only good thing about my experience with them. They "repaired" one of the broken toilets that wouldn't flush. As soon as they left the toilet started running constantly. My wife had to turn the water off to get it to stop running. This wasn't an issue before the tech messed (I mean "fixed") the toilet. We called several times and eventually got a phone call back. We were told they wouldn't come back out until the next night. This didn't sit well with us and they told us to "find another company." WOW. Great customer service. BEWARE OF THIS COMPANY!!!!!!!!! Take your money elsewhere. I will be filing a complaint with my home warranty company.

John B.

Extreme Hydro Jetting & Pipe Inspection was sent to inspect and repair a plumbing leak at my Austin, TX property by American Home Shield home warranty company. The tech arrived, very young and inexperienced, and balked at removing the sheetrock necessary to inspect for a plumbing leak in the downstairs ceiling that had caused sheetrock staining. I finally got him to remove a piece of sheetrock containing a large water stain in order to inspect the upstairs bathroom drains. I ran water in the upstairs bathroom while he looked for leaks. He told me he couldn't see a leak and didn't know what else to do. He said he didn't know how to further diagnose my problem. He attempted to collect $75 for doing basically nothing and his machine couldn't process my card. He told me I'd have to call his office and relay payment info to office staff. If you use these people, you do so at your own peril. BUYER BEWARE!!!!!!