Express Septic Service

Steve S.

Knowledgeable, hardworking & friendly. I needed service asap and they responded asap. They took the time to do the job right and provided tips to me to help in the future on how to make it easier to improve my interface with the system. They are fast & friendly.

Sarah W.

I wanted to give a shout-out to Express Septic for their quick response time, reasonable prices and great service. We knew that we needed an inspection, and then our toilets and drains started bubbling up, making septic pumping an urgent need. We scheduled online with one company, who sent an automatic confimration, but they ghosted us. Never showed up, no callback, nothing. The second company we called the next day, no one answered or called back. By the time I called Express septic, we were desperate. The wam who answered the phone was quite pleasant and when I told her of our situation, she said that she could have someone out within the hour. And she did! They came out and pumped, applied a discount for their services, did the inspection and filed the paperwork for us. I highly recommend them for your septic needs!

Farrell T.

So great I had to leave a review! Tim and Josh performed the necessary service promptly and did not ding me for stuff I didn't need - which apparently is a major problem with other providers in the area. I highly recommend Express Septic. Kudos to Randy and Delpha too for being great at the office end of things too!

Marianne S.

When you have a septic tank issue it really can't wait... When I called, a real person answered the phone and dispatched the technicians, who arrived the very next day. I can't rave enough about Tim and his assistant. (Sorry, didn't catch his name.) It was a faulty timer. They installed a new timer the next day and they educated me on how the system works and were extremely knowledgable.
p.s. Tim is fantastic at his job. What a gem.

Nou D.

You guys are rude and very inporfesional I make an appointment and your office fail to contact me after you guys made a mistake on your part and cancel my shedule appt. you guys fail to give a me call to make sure I had cancel my appt. I waited all day for your business and no one came and not even a phone call to me to make sure that it was me that really canceled it. You guys do a poorly job and I'm pissed that I waited all day for your business and no1 came. I will never do business with you guys ever. You hung on my phone call too how rude. Talk about rudeness. I'm the customer and I'm was treated like this you guys can suck it!!!!!!!!!!

Lo G.

If I would ever need a fast and reasonable price for a septic tank pump out this is the company for me. I called from Seattle and they provided all the details and savings that were available. My uncle was very pleased with all the work they did including some great information on how he can easily get the most of his system. Also like to mention the girls in the office were the best ever to work with from beginning to end in making sure I was satisfied with the work they provided. Thanks for your business!

Kyra M.

I called to see if anyone could pump my septic the same day. The girl who answered the phone was extremely rude! She asked me if ""I even knew what was going on"". Would not recommend this company simply for their lack of professionalism.

Suzanne N.

Express Septic was the 3rd place I contacted to try and get a quote for a routine maintenance on our septic. I called and the phone was immediately answered. I asked about obtaining a quote and the representative best suited to provide that information was unavailable at that time. They took my information and I wasn't sure if I would receive a call back since the 1st business I contacted didn't even care to respond to me. But I received a call 30 seconds later. She provided me the figures over the phone and it was considerably less than the previous estimate I received from the 2nd business I had contacted. Without even knowing that I would go with them, she offered to email me a copy of the as built if I would like. I happened to already have it, but it was a nice gesture. I made an appt for a day that worked best for me and they made it happen.

On the scheduled date, I received a 30 minute advanced courtesy call from Tim and saw him right when he said he would be there. I showed him to the 1 exposed lid that we were able to find. We anticipated that he may have to dig for the pump lid. He checked it out and to our disappointment, whoever did the installation of the septic did a poor job. They covered the pump lid with a cement box for the electrical pump wires. Also, the septic tank itself was too deep to hand dig without it incurring high costs due to how long it would take. There were 2 other lids on the septic they would need access to in order to pump this properly. He said that we could do it or they could. But if we wanted to save money, he showed us where to dig. He said that to do this right, they should install risers so the lids would be exposed above ground.

There was a lot more detail that I won't go into. But Tim was outstanding! He was very personable and so helpful. It's always frustrating to find that someone else's short cuts become your problem to take care of because you don't want to leave that headache for anyone else.

I look forward to working with Express Septic to get this project completed and for future maintenance going forward.

Great team of people!

Joshua T.

Great service from the start. I called on a Sunday afternoon when I downstairs shower started to backup. The lady that I spoke with just so happen to be in the office working on paperwork and answered the phone. She was not a technician but wen out of her way to help me with my septic issue. After the first phone call where I ended up scheduling a tech, she called me back after doing more research to help diagnose more of my system displaying to me such devotion to her company. The technician(Shawn)came out the next day and knew exactly what was wrong(clogged inlet filter), and cleaned it right away. He also took the time to explain to me how the system works and what I could to myself to maintain my system and save me money down the road. I recommend them if you need any septic service.

Chris R.

I'm the kind of guy that doesn't hire people to do things because I can usually fix it. But for this one I had to swallow my pride and place the mayday call. Called and they sent Shawn out the same day which happened to be the day before Christmas Eve. $30 difference for having them come out on a weekend instead of a weekday, but when your toilets aren't flushing, that's fair. Talked to someone else (I forgot their name) on the phone and appreciated that he assumed I wasn't a complete idiot homeowner and asked me what I troubleshooted and what I was able to find out. I told them the list of things I tried and where I thought the problem was, and they sent Shawn out. 45 minutes later he's at my house and within 5 minutes he pulled a filter out of the inlet baffle of my septic tank, right where I had a feeling the problem was. As a first time homeowner with a septic tank this was our worst nightmare come true. Shawn was funny and professional and even took some time to educate me even more about my system with common problems he's seen. I had to pay for the minimum 1 hour service call, and while he fixed the problem in 10 minutes, he stuck around and answered questions to make it worth it. These guys are top notch and my go to now if I have a septic issue. Quick response, friendly staff and what I valued most was that I wasn't talked to like I didn't know what I was doing.
Restored my faith in hiring someone. I only ever hear bad things about hiring people, but I am thrilled these guys proved my preconceptions wrong. Thanks you guys!