Express Septic Service

John M.

This is the best septic service call I have ever experienced.
Septic system started acting up on July 4 of all days. We thought it needed pumping. After making a few calls to various septic companies, a very nice lady answered at Express Septic. I explained what was going on and she looked up our system on the county website. She thought it could be a clogged filter instead of in need of pumping. She knew what she was talking about, not just an answering service like a lot of the companies.
She set up an appointment to have her techs come out the next day and they showed up promptly. They quickly diagnosed the problem as a bad float as well as a dirty filter. They also found a faulty alarm buzzer which they replaced. They measured the tank and said the levels were fine.
They fine tuned the system and explained everything to me as they progressed. I learned a lot about the system from them.
There was only one service charge, not by the minute as some others charge.
The price was fair and the service fantastic from start to finish. Great small family business.

Bev T.

If I could give 10 stars, I would. This company is honest and extremely trustworthy. They are not interested in finding ""problems"" just so they can fix them at exorbitant prices. Randy, the owner, takes the time to explain your system to you, go over your control panel, tell you how to handle emergencies should that dreaded alarm go off in the middle of the night and what absolutely needs to be done on an annual basis to keep your system care free (apparently there is a filter that should be inspected and/or replaced once a year). He wasn't interested in drumming up more business for himself, he was truly interested in educating me and putting me at ease for the single most important (and expensive) system for my home.
I called Express because another septic company told me that my system had multiple problems including needing an entire new control panel. Randy came out, checked over the panel, replaced two parts, reconnected a wire and everything worked fine saving me 2.5k. He showed me everything he did, explained it all to me and then filed the paperwork with the county. The county came out and passed the work that he did.
It was very clear that Express cares about their customers, will go above and beyond to help with any problem. As a previous review noted, they never rush, they explain things thoroughly in language you can understand, they do not talk down to you and they are not interested in just getting what they can from you. On top of that, Randy is probably the nicest person you will ever meet.
I can't recommend them highly enough!

Ron A.

These guys are the real deal. When I called to schedule an inspection, Randy answered and was friendly and helpful. Then this morning Chris and Josh arrived a few minutes early and were so friendly and professional. They finished the inspection in about 40 minutes, gave me the results, received payment then took off. After Josh and Chris left, I noticed that one of them had taken the time to replace the mulch I'd put over the green tank lids to hide them. I can see why others have rated this company so highly.

Suzan S.

We've lived here for 18 years and have used two other septic service companies during that time. This time, I was ready for a change. After reading Google and Yelp reviews as well as recommendations posted on our town's local ""neighbors"" FB page, I gave Express Septic Services a call yesterday afternoon.

I explained to Delpha what our concerns were, and she took the time to tell me what could/should be done. I was very impressed with her knowledge and professionalism. (In today's age, it's amazing how far courtesy goes!!!)

This morning, Isaac came out and pumped the septic system, inspected it, and did a high-pressure test of the drainage pipe from the house to ensure there wasn't any clog in the system. He took the time to explain things to my husband, and he gave us much more information about our system's setup than we had ever received before.

We highly recommend Express Septic. Every step of the process was flawless. The company itself is run with care for their customers:
--Its prices are reasonable
--Its personnel are courteous, knowledgeable, and extremely professional
--And, it was a real pleasure dealing with this firm.

We will *definitely* use this company in the future and without reservation can highly recommend them to others.

Pattie F.

Thank you Express Septic Service! We appreciate Delpha's help when we called to schedule a maintenance appointment. We are new to owning a home on a septic system and Delpha patiently answered our many questions. Thank you also to Dayton who came out to pump the tank. He was kind and professional and explained the process as he proceeded. Everything was done quickly and cleanly. We highly recommend Express Septic.

Marie P.

The service was impeccable. I called because my septic alarm went off. They had two men out by the next morning. Everyone was friendly (from the phone call to the techs), patient, VERY knowledgeable and efficient. I thought they went over and beyond with customer care and answered my questions with out rushing and in a way I could understand. 5 stars all the way!!!

Ashlee Y.

Express Septic is an incredible company that stands by their word. They are always responsive and punctual with timeframes and likewise, are always respectful of your time. Great communication and updates throughout the process. From small jobs to larger projects, these guys go above and beyond. I highly recommend them with all your septic needs.

Soren S.

It was July 4th and we had a terrible drain clog that wouldn't resolve with 2 hours of plunging. I called Express Septic and spoke with Randy. He went above and beyond, walking me through the likely cause of our issue and the remedy I could apply to fix it. Not only was his advice incredibly detailed and thoughtful, but his kindness and compassion were evident. He truly wanted to help, and--mercifully--he did. We are back up and running and I'm now more aware of how to triage my drain and septic system. Randy is an absolute gem. The business is run by a husband and wife that truly care about helping people in our community. What more could anyone ask for? Thank you so much!!!

jim c.

Had my Septic pumped with Express Septic Service and the Driver did a great job. My Contractor thought Septic tank had a problem so asked and he came up with a option and gave a informal quote but when we received the quote it was 3 times higher with some weird charges. Called Kitsap Septic to get a counter quote and they said was working like a champ and if problem was plumber.

Billie Jo S.

Nobody wants to leave a review on getting their septic system pumped but I just had to. We noticed that our septic was having problems last night. My husband was able to get a hold of Express Septic service his morning and they got somebody out to our house that day. Our technician was Isaac and he did an amazing job educating me on my septic system. Plus, he was pleasant to talk to, and he was very clean. I couldn't be more impressed with their customer service, with the technical service and the job that they did overall.

Great Job, Isaac and Express Septic Service!

Thanks so much!

Billie