Express Plumbing Heating and Air

Mike D.

STAY AWAY!! If your home warranty company refers you to them, please ask for another company! They don't care att all about people's time. I reported a slab leak to my warranty company and they contacted Express. I was given a 10am-2pm window that Firday, so I stayed home work to be available. Guy comes right at 2pm and says he didn't have the equipment with him to do a leak detection and that he'd have to come back. Ended up coming back at 8:30pm and said I have a slab leak (which I already knew) and someone would call me to set up the repair. I waited all day Monday and ended up calling them to set up an appointment for Wed between 12pm-4pm. So I take another day off work on Wed and at 1pm, guy calls and says he has an emergency and can't make it that we'd have to push it to another day. What world do they live in that they think people call just continue to take days off work to wait around for them!!? After wasting 2 days away from work, I called my home warranty company and demanded to work with a different company!!

Daniel T.

This is a review of the home warranty process and Express:

Cliff Notes:
Express was quick, tidy and professional. The Home Warranty company makes everything a pain in the butt by over-complicating the process and nickel and diming you to death while delaying you repair.

Whole Story:
They were contracted as part of my home warranty service and I was nervous after reading the reviews. They scheduled an appointment to view the issue (Leaking water heater) which was a 3-7pm window on a Tuesday afternoon. I chanced it and worked until 5pm knowing people always show up at the tail end of these appointment windows. He showed up at 6:50pm and agreed it was beyond repair. Normally, this results in them leaving for a couple minutes and returning with a water heater from Home Depot. Instead, they had to approve the claim and make another appointment to install the new heater. Mind you, my water heater has been out since Saturday and here we are Tuesday night getting approval. Of course, it would take Wednesday to process the claim and Thursday was Thanksgiving so the next available appointment was Monday, 1pm-5pm. Luckily, I took off work and headed home around 12:45 as Express showed up promptly at 1pm. They handled the job neatly and professionally and were, as a company, a pleasure to deal with.

This is a complaint about the home warranty service that contracts them. I'm sure they could've taken care of it in a day had the protocol of my HW service not been such a PITA. I found mold in the water heater cabinet an ended up removing the old heater and redoing the drywall and sealing the cabinet myself to avoid dealing with the warranty service again; this made the plumber's job quick and easy as the cabinet was clean, sealed and ready for installation so they were in and out within 2 hours. In hind-sight, I could've done the job myself for around $200-$300 more than I paid the HW company as there was a $60 flat diagnostic fee and my ""Non-Covered Fees"" were $215. I did everything myself short of installing and purchasing the new water heater and that is almost worth not having to deal with another week without hot water.

Mark S.

Wish there was a way to give 0 stars. Not only did they call to change their initial appointment to a day later (always good when you're talking about heating and cooling). They changed the appointment to the middle of the day, because you know, most people have nothing else to do but wait for the AC guy (that part might be true of some, sadly not those that are gainfully employed and disappear in the middle of the day). While the technician was a nice enough guy, they had to order a replacement part, fine, whatever. Tell me you can get it before Friday but concerned about scheduling? Ok, easy enough, let me call in and make an appointment. I call in, they say they cannot make an appointment until they know they have the piece in stock, but assure me that they have plenty of open spots on Friday and will give me a call back later that day. Of course the day comes and goes without a single phone call - shocking right? Call the next morning and of course Friday is now all booked up. Now I get to wait until Monday for an appointment in the middle of the day - again. This is the company my home warranty service contracted out - I wish I could use someone else because I would never ever recommend these people to anymore.

Nancy V.

Originally I used Express Plumbing because a Home Warranty Plan sent them as the plumbers for a job.
They were so efficient and accurate , even the set up was so easy with the office.
I am a Realtor and a Re modeler and I now use them for all my jobs Home Warranty and the ones where there is no HW Plan , as they are the best Plumbing Company I have come across in years.
Their prices are very reasonable and they are "" johnny on the spot"" I am so happy with this company...AND as far as plumbing company's go that is a HUGE RECOMMENDATION.

San Diego California
Thank You,
Nancy Viller

Karen N.

Terrible company!!!!!
Express Plumbing is as corrupt as the warranty insurance company!!!!!
Do not deal with these people, you will be sorry.
When the plumber (if he really was one) did finally show up after breaking several appointments he quickly misdiagnosed everything - actually came without any tools!!!!! Did not want to even try to fix anything, just called for the home warranty company to send a second opinion so he didn't have to do anything.

Kate H.

I hate to give this company even one star. The worst! Took a small problem and created three more then was not available for 4 days to fix it. Had to get another plumber or live with the water completely turned off to the house. Lied about parts availability in order to accommodate their own schedule. Truly a BAD company!

F R.

Yelp, if there was ever a good time to let us use zero stars or implement some kind of negative points system, this would be a good time to do so.

This is the company my home warranty service contracted out to. They're based in SD and their Angie's List profile seems to only show cities listed in SD county. We're in OC so that should've been a warning to us.

Anyway, they gave us a window of 1:00 p.m. - 5:00 p.m. Okay, we're totally fine with this. Everyone else gives a window for deliveries, repairs, etc.

However, around 4:45 p.m., we started to get concerned thinking that maybe they're 1) running late 2) lost 3) not going to show up. We give Express Plumbing a call and the customer service rep claims the technician is running late due to a morning job going over the time allotted and his schedule is 1 hour behind. Wow, Express, thank you SO much for letting us know so we could plan accordingly. Oh wait, no you didn't. WE had to call you.

At this point, I'm irritated I took PTO for this when apparently I could've stayed at work but fine, things happen.

6:00 p.m. (technically the 1 hour late mark) - nothing

7:00 p.m. - nothing

We give Express Plumbing a call. Of course no one is there to pick up our call even though they supposedly still have technicians running around. You would think there would be an emergency number for these types of situations. Apparently, we're asking a lot.

8:00 p.m. - nothing (are you surprised? we're not.)

So we leave a note on our door with our number asking the technician to call us as we just ran across the street to grab dinner. When we returned, the note is still in the same spot and obviously, no one has come by yet.

Apparently, their customers' time is of zero (or maybe negative) value to Express. I would also suggest unhiding some of the hidden reviews here on Yelp which seems to indicate that this is a persistent problem with Express. Maybe for starters, they can stop contracting out with home warranty companies outside their general service area.

Sarah A.

Only used this company through our home warranty to fix a leaky pipe, and was disappointed. Once the plumbers finally showed up, they were polite and competent, but the customer service is disinterested at best. I had several appointments cancelled at the last minute or technicians showing up late, poor communication between technicians and the office. I wasted several days waiting at home as the leak continued to get worse and worse. Go elsewhere if you can.

Jeff S.

Great company. Installed a furnace under home warranty and they were prompt and professional. Had slight trouble with a fuse and they sent a tech (Ryan) right away to fix it. Will definitely use them again.

Ryan S.

Used this company twice through our Home Warranty. Service was prompt and they came within the time window. Javier and Carlos were friendly. They installed a new kitchen faucet since our old one was broken and leaking. The second time out, Carlos installed a new valve cartridge in our shower because no hot water was coming out. He was very careful about not getting water on our floor and even wiped his shoe with his towel before he walked back on our carpet. I can't comment on prices since our Home Warranty covered it. But I would trust to use them again. Thanks for the good service and repair!