Express Plumbing Heating & Air

Ryan N.

Now I know...this is the last plumbing company I would ever call on to work on my house again. Called them up because of a clogged toilet & the first guy came out & didn't have the tools he suggested to use so a different guy came to the house the next morn. He removed my toilet & then crawled under the house & said because of the backed up toilet there was raw sewage that leaked under the house & did damage to the subfloor surrounding the toilet & he was very eager to call a hazardous clean up crew & that it was very necessary, so I approved to get an estimate from the hazardous clean up crew(apparently his buddy). The guy came out & wanted to rip out the floor in my brand new bathroom as well as some of the kitchen floor because according to him, the damage probably spread to the kitchen. Again...this hazardous clean up guy was very eager to start right away at tearing apart my house for so called thousands of dollars in damage. I told them to please give me a few hours to come up with the money & both companies left. Well to sum this up.....I crawled under the house myself to see the raw sewage damage to the subfloor in the bathroom. I saw a QUARTER size wet spot on the subfloor directly next to the toilet sewage pipe. A household fan & small heater left on for 5 hours to dry the subfloor completely & a new $10 wax seal for the toilet & my problem was fixed. Got the bill for almost $600 from the plumbing company to pull the toilet & snake the sewer drain & I had to finish the job myself. This pluming company deserves a HALF star if yelp would let me, only because the very first guy they sent out was nice & professional & I don't think he had anything to do with the racket the second guy & his ""hazardous clean up crew"" we're running. After checking reviews for ""Quick Dry Restoration"" this is the scam that the owner, Evan Gines has pulled on others before trying it on me. Please use caution if u decide to use either of these companies on your house & I wish you luck & hope that u have very deep pockets.

N J.

This company has excellent customer service, from the office staff to the septic servicers to the experienced and courteous plumbers. The work provided is thorough, explained well, and timely. They find multiple ways to ensure that their customers are satisfied. We have used them a few times now with this older house, and are very pleased with the outcome.

Eli T.

The reason for the two stars, is because the guy was actually super nice. He was kind and tried to help.

But I called to get the plumbing fixed and it only made it worse. I was also charge $300 for the work not being done, which was totally ridiculous. I had to then go pay another plumber ""Al's"" who did an awesome job and got it unplugged.

Its just so incredibly dissatisfying to pay a company to do something, but only made the problem worse and not fix the issue. I cant say i'd call again.

Melissa M.

Chris H. was highly professional, friendly and knowledgeable. It was very clear that he knows what he is doing, and he was sure to explain everything before, during, and after replacing our busted water heater. Thanks again! :)

Judy W.

My mother needed a faucet replacement in a small bathroom in a commercial rental she has. The plumber spent the first 45 minutes in his truck on his cell phone. When she went out & asked what was going on he just said he was 'figuring it out'. -likely for more hours charged. Then the faucet he brought was a very heavy chrome--fancier then needed for that small 50 year old sink. They left no invoice, but charged $485 for the job. Like a former user--if you want to lose a hunk of change, call these people.

Randy W.

the people are great but not on time and no call Kyle and David where great and very professional. are great people,but the prices are beyond high.that is the main reason for the low score but if you are looking to get rid of some cash give them a call.

Gary Z.

Express Plumbing Services (EPS) looked good from reviews, but I was very disappointed. On the plus side the plumber did complete the repair. But a number of issues:

* Overpriced for minor work (even online cost estimators had the job typically at $200 or less and I paid $294)
* No ability to review quote due to plumber's equipment issues prior to work starting and no receipt
* I had to provide tools for the job to the plumber
* Flaky on show up time and parking including erroneous communication from their office
* Tried to upsell on other products and services

I called EPS to replace the washer/gasket between a toilet tank and bowl. A pretty simple fix but living in a Condo I wasn't sure I would have all of the tools on hand to fix things that might go wrong while doing the repair. The woman at EPS that I talked with who made the appointment indicated that the van the plumber would have should fit in our parking garage. So we scheduled an appointment for the next day.

The plumber called me the following day pretty much on time, and said he was 15-20 minutes out. I described our parking garage and where he would need to park, then waited for him at the garage. 30 minutes later, no plumber. Finally, I get a call after bugging the office and he is unable to fit in the garage. He asks me about what I need done, and I describe the simple toilet gasket replacement and he describes this as a ""complete rebuild"" of the toilet for $250 and tries to get me to buy a new toilet (!!). I say ""no"" to the new toilet and that $250 is awfully expensive, and he says he will work on this and call me back.

For a long time I don't hear from him, and am starting to look into just doing the repair myself. So over an hour later he calls saying he is at the door to our condo and needs to be let in. Heck, I thought he had given up. He comes in and is holding a tank-to-bowl gasket in his hand and nothing else. Just to check on where he was during this time, I asked him if he spent that time working on our job or something more useful? In answer he agreed he wasn't working on our job.

I let him in and he looks at the toilet and says the gasket will fix it. And says he has to do a quote first. 10 minutes later he has his smaller iPhone with a quote for $294 (!!) on it that I cannot read and he can't figure out how I can sign (I believe he spent most of those 10 minutes trying to get the quote typed into his iPhone). He says he has no control over the price as it is programmed in by EPS which he should have called EPS for me and put me on for a discussion - but he didn't.

At this point I just wanted the work done and over with, I told him to go ahead. He gives up on me signing the quote and begins the work. Right away he comes out and asks me for tools to do the job (a deep well socket, extension and ratchet) which fortunately I have. At this point he does the work which itself takes a total of about 20 minutes. But if anything had gone wrong during the repair, he would not have had tools for it!!

He comes out and wants payment, which I make, but he cannot figure out how to send me a receipt. At this point he has only been in our Condo for a total of about 40 minutes with likely at least half of that time spent trying to deal with his iPhone.

Right before leaving he says he would like me to give him a good review so he can get $50!!!!

10 minutes after he has left I get an email with an invoice to be paid, but not a receipt saying I paid.

Never using EPS again. Ever.

Roxie B.

Thank you, Cory, for pumping us out once again. I very pleasant fellow to deal with. And it is not under the best of circumstances.
Roxie

Rick S.

Our experience was very. Very prompt, very friendly, VERY expensive.
I didn't realize that calling for help at 6:05 PM results in a significant surcharge. I should have asked better questions.
In less than 1 hour from the time my doorbell rang until I got the bill our problem was resolved. Unfortunately, I could have flown round trip to Miami for less than the bill.
Great service, quite spendy.

Efren A.

Totally wasted the majority of my day, so far. Called for an appt yesterday night and they said appt was between 10 and 12. At 1140 called to ask for eta and they said two more hours. Asked for someone else to come sooner and they said someone was on the way from boise. An hr later still no show. Called again and they said plumber was having vehicle problems. Now they say someone else is coming that is 15 minutes away. Well i wont hold my breath. My time is alreadycwasted waiting on these guys. Express plumbing? Yeah right